HomeMy WebLinkAboutCommunity Service Officer - Station MasterUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Community Service Officer - Sta�on Master
Department: Police
Division: Support Services
Supervisor: Support Services Supervisor
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 6
Job Number: 0601
Job Summary
Under general direc�on, receives, records and disseminates emergency and non-emergency
calls for service from the public in person and on rou�ne phone lines. Communicates
informa�on to police, fire and ambulance personnel via two-way radio. Assists the general
public with non-emergency services at the front desk of the Police Department.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Provides customer service and acts as first point of contact for the Police Department for
walk-in residents.
• Takes and routes messages, dispatches non-emergency calls, answers radio, answers
ques�ons for the public by providing factual informa�on, handles inquiries and
complaints from walk-in residents.
• Researches and provides data to Police Officers regarding such maters as arrest records,
outstanding warrants and the like; uses IDOT/NCIC to check for driver's license
informa�on, registra�ons, criminal histories and administra�ve messages; enters
warrants, missing persons and stolen ar�cles including guns and vehicles.
• Enters complaints into CAD system, relays informa�on to the Johnson County Joint
Communica�ons Center for dispatch for police, fire and ambulance.
• Enters informa�on on the computer aided dispatch system including incidents, tows,
stolen vehicles/ar�cles, wanted/missing persons and �ckets.
• Enters informa�on on arrest dockets, tow entries, house watches, bicycle registra�ons,
and into computer system.
• Completes minor crime and non-ac�on field reports as assigned.
• Assists departmental personnel in the performance of their du�es as requested.
• Tes�fies in court when needed.
• Monitors the radio/alarms for the City and Na�onal Crime Informa�on Center at all
�mes.
• Monitors video cameras and alarm systems at Civic Center, elevator alarms, tower site
alarms and contacts appropriate par�es.
Updated: March 2024
• Obtains, sends, monitors and follows the progression of informa�on regarding licenses,
registra�ons, records checks, warrant entries, wanted/missing persons, stolen
vehicles/ar�cles, criminal histories, Amber Alerts, severe weather informa�on,
administra�ve messages and other law enforcement informa�on.
• Provides informa�on in accordance with prescribed policies and regula�ons and obtains
informa�on regarding calls for service.
• Contacts appropriate par�es such as power companies, business owners, road crews,
etc. to respond to scenes.
• Operates and maintains a City wide paging system.
• Sends impound leters, releases paperwork/tow slips to owners accepts payments for
parking fines, maintains impound records.
• Answers CrimeStoppers Line and generates �p reports.
• Maintains and updates business contact lists and house watch lists.
• Checks Iowa Courts Online for disposi�ons to specific cases related to confiscated
driver's licenses and destroys them when the charges have disposi�ons.
• Assists in the training of new permanent and hourly Sta�on Masters.
• Performs Terminal Agency Coordinator du�es which include: assuring department
members are current on NCIC cer�fica�on, assuring warrant valida�ons are complete
and assis�ng with Iowa/NCIC audits.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs other du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• High school educa�on or G.E.D. and seven to twelve months of related experience or
training; or equivalent combina�on of educa�on and experience. Experience in
customer service and computer use.
• Cardiopulmonary resuscita�on and automated external defibrillator cer�fica�on within
one year of hire. Na�onal Crime Informa�on Center Cer�fica�on within six months of
hire. Notary Public required within one year of hire. Must pass criminal background
check.
Preferred Education, Experience, Certification/Licensure, Other
• High school diploma or G.E.D. and one year of related experience or training; or
equivalent combina�on of educa�on and experience. Experience in law enforcement or
emergency dispatch.
Knowledge, Skills, and Abili�es
• Ability to acquire an adequate working knowledge of the emergency communica�ons
dispatch system.
• Ability to add, subtract, mul�ply, and divide in all units of measure, using whole
numbers, common frac�ons, and decimals.
Updated: March 2024
• Ability to apply common sense understanding to carry out instruc�ons furnished in
writen, oral, or diagram form.
• Ability to compute rate, ra�o, and percent.
• Ability to deal with problems involving several concrete variables in standardized
situa�ons.
• Ability to effec�vely present informa�on in one-on-one and small group situa�ons to
customers, clients, and other employees of the organiza�on.
• Ability to handle, accurately count and deposit large sums of currency.
• Ability to handle, package and transport fragile, expensive and irreplaceable
evidence/seized property so as to maintain the integrity, value and chain of custody of
these items.
• Ability to operate police radio and police vehicles.
• Ability to operate emergency communica�on equipment in dispatch center.
• Ability to organize evidence/seized property using current storage procedures, protocols
and computer programs.
• Ability to read and understand writen materials, maps, and street signs in order to
record work ac�vi�es, keep records, or work with a computer.
• Ability to reliably and predictably carry out du�es.
• Ability to write rou�ne reports and correspondence.
• Knowledge of City street loca�ons, parking and traffic regula�ons.
• Knowledge of department evidence/seized property protocols.
• Knowledge of department’s records management system.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook).
• Skill in using tools and equipment used in minor auto modifica�ons.
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, depth perception and ability to adjust focus.
Updated: March 2024
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Dus�n Liston, Police Chief (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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