HomeMy WebLinkAboutMWI - Water Customer ServiceUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Maintenance Worker I – Water Customer Service
Department: Public Works
Division: Water
Supervisor: Assistant Superintendent – Water / Water Superintendent
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 3
Job Number: 0312
Job Summary
Under immediate direc�on, reads meters, performs water taps and related water maintenance
distribu�on and service work including inspec�on and maintenance of meters, works with
contractors to repair water systems and locate service lines and mains.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Inspects, maintains and changes water meters.
• Works with contractors to repair water systems and provides locates service lines, mains,
and fiber op�cs, completes a posi�ve response for entry into the Iowa ONE Call system.
• Assists in loca�ng, digging and measuring water lines and mains; handles accidental
water emergencies.
• Assists in the maintenance of malfunc�oning water meters.
• Checks meter readings (remotely and manually), reads meters for resets, final billings
and monthly routes.
• Inves�gates work orders from the water metering system; determines and performs
repairs needed; changes leaky or stopped water meters.
• Performs emergency du�es related to water main breaks; responds to a�er-hour
emergency calls; performs on-call du�es as assigned.
• Cards and shuts off water service for nonpayment of bills, unauthorized service,
insufficient funds and payment arrangements not met.
• Performs water taps on duc�le and plas�c mains, inspects newly installed water meters
for City specifica�ons by contractors.
• Responds to emergency calls for distribu�on and water service.
• Operates heavy equipment including dump truck and backhoe.
• Performs tapping machine maintenance and tap maintenance inventory, orders machine
parts.
• Contacts public on regular basis to share informa�on, resolve complaints or solve
problems.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
Updated: March 2024
• Performs other du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. and four to six months of related experience or training;
or equivalent combination of education and experience. Experience in water system
maintenance or related.
• State of Iowa DNR Grade I Water Distribu�on Cer�ficate preferred or required within 3
years of hire. Sa�sfactory driving record. Valid State of Iowa commercial driver’s license
instruc�on permit upon first day in posi�on. Valid State of Iowa Class B commercial
driver’s license with air brake and tank endorsements within 6 months of hire. Meet
federal drug tes�ng requirements. Requires a pre-employment drug screen. Must be 18
years of age. Must pass criminal background check. Must live within 25 miles of the
corporate limits of Iowa City, Iowa within one year of appointment to the posi�on.
Preferred Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. and seven to twelve months of related experience or
training; or equivalent combination of education and experience.
• Valid State of Iowa Class A commercial driver’s license with air brake and tank
endorsements.
Knowledge, Skills, and Abili�es
• Ability to apply common sense understanding to carry out detailed but uninvolved
writen or oral instruc�ons.
• Ability to deal with problems involving a few concrete variables in standardized
situa�ons.
• Ability to effec�vely present informa�on in one-on-one and small group situa�ons to
customers, clients, and other employees of the organiza�on.
• Ability to perform basic mathema�cal calcula�ons and calculate water consump�on
when checking for leaks.
• Ability to read technical materials and maps to locate underground u�li�es and prepare
writen log sheets and records.
• Ability to reliably and predictably carry out du�es.
• Ability to work on-call.
• Ability to write simple correspondence.
• Knowledge of electrical current flow, conductors and grounds.
• Knowledge of meter reading devices and maintenance and repair procedures.
• Knowledge of water distribu�on system and water services.
• Skills in the use of hand and power tools.
Supervision
No supervision of direct reports.
Updated: March 2024
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to stand; walk; use
hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally
required to sit; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee
regularly lifts and/or moves 10 pounds, occasionally will lift and/or move 25 pounds, and will
occasionally lift and/or move up to 50 pounds with assistance. Specific vision abilities required
by this job include close vision, distance vision, color vision, peripheral vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
While performing the duties of this job, the employee is regularly exposed to moving
mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic
chemicals, risk of electrical shock, vibration, confined space, and traffic hazards. The employee
is regularly exposed to outside weather condition, dampness, direct sunlight, dust, pollen,
insect stings, and animals. The noise level in the work environment is usually loud. Involves
moderate exposure to dangerous situations. Involves moderate exposure to stress due to the
work environment and/or crisis situations.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Ron Knoche, Public Works Director (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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