HomeMy WebLinkAboutPC TechnicianUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: PC Technician
Department: Finance
Division: Informa�on Technology Services
Supervisor: Informa�on Technology Services Coordinator
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 25
Job Number: 2506
Job Summary
Installs, modifies and makes minor repairs to personal computer hardware, printer hardware
and so�ware systems. Provides technical assistance to system users.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Inspects personal computer equipment and reads order sheet lis�ng user requirements
to prepare equipment for delivery, maintains hardware inventory.
• Loads specified so�ware packages such as opera�ng systems, word processing or
spreadsheet programs into computer in support of informa�on technology system
standards.
• Installs or assists service personnel in installa�on of hardware and peripheral
components such as monitors, keyboards, printers and disk drives on user's premises.
• Responds to client inquiries concerning systems opera�on.
• Analyzes and diagnoses system hardware, so�ware and operator problems.
• Maintains and creates records descrip�ons according to established procedures.
• Maintains documenta�on, program lis�ngs, layouts and other records in support of
development, modifica�on or problem resolving efforts.
• Assists with training efforts of new systems implementa�on, including documenta�on,
instruc�on and hands-on training of others.
• Maintains working knowledge of PC to server and server to PC interface.
• Coordinates ac�vi�es with ITS Help Desk and other Informa�on Technology System
groups.
• Accurately es�mates effort required for assigned tasks, updates �me and billing.
• Priori�zes tasks and communicates status to team members.
• Refers major hardware problems to senior staff or vendor service personnel for
correc�on.
• On occasion, may perform higher classified work for the purpose of training and
professional development.
• Places out of service equipment on government deals website.
Updated: March 2024
• Writes install procedures for so�ware programs and/or updates and documents current
procedures.
• Moves items from different departments to Informa�on Technology Systems and/or
Tower Place.
• Works with various so�ware companies to ensure product works on City network.
• Par�cipates in on-call rota�on; checks commands nightly while in rota�on.
• Researches new so�ware for users to purchase.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs all other related du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Associate’s degree from an accredited educa�onal ins�tu�on; or two years of related
experience and/or equivalent combina�on of educa�on and experience. Experience in
computer or management informa�on systems.
• Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• Associate’s degree from an accredited educa�onal ins�tu�on and one year of related
experience; or three years of related experience and/or equivalent combina�on of
educa�on and experience. Experience with virtual desktop infrastructure.
Knowledge, Skills, and Abili�es
• Ability to add, subtract, mul�ply, and divide in all units of measure, using whole
numbers, common frac�ons, and decimals, ability to compute rate, ra�o, and percent.
• Ability to interpret a variety of instruc�ons furnished in writen, oral, diagram, or
schedule form.
• Ability to read and interpret documents such as safety rules, opera�ng and maintenance
instruc�ons, and procedure manuals.
• Ability to reliably and predictably carry out du�es.
• Ability to solve prac�cal problems and deal with a variety of concrete variables in
situa�ons where only limited standardiza�on exists.
• Ability to speak effec�vely before groups of customers or employees of organiza�on.
• Ability to write rou�ne reports and correspondence.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook) Adobe, McAfee An�-virus and other relevant so�ware.
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Updated: March 2024
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, depth perception and
ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. While performing the duties of this job, the
employee is occasionally exposed to risk of electrical shock and vibration. The job requires
sitting for extended periods of time and the work may expose the employee to unpleasant
social situations and significant work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Nicole Davies, Finance Director (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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