HomeMy WebLinkAboutRevenue & Risk ManagerUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Revenue and Risk Manager
Department: Finance
Division: Revenue and Risk Management
Supervisor: Director of Finance
FLSA: Exempt
Civil Service: No
Pay Grade: 29
Job Number: 2914
Job Summary
Manages Revenue division staff and Occupa�onal Health and Safety Specialist. Responsible for
City-wide risk management.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Manages Revenue department staff and Occupa�onal Health and Safety Specialist.
• Determines work priori�es, staffing needs, reviews �mesheets and approves vaca�on
requests, and monitors service levels.
• Provides and promotes quality customer service.
• Signs up customers for services and answers ques�ons and complaints from the public
and City employees concerning City policies and procedures regarding u�lity services;
resolves customer problems and issues.
• Manages the �mely and accurate u�lity and landfill charge account billings and
collec�ons systems, financial reconcilia�on and receip�ng receivables for the City.
• Makes decisions and/or recommenda�ons on claims against City.
• Oversees worker compensa�on program and occupa�onal safety program as well as
City-wide risk management.
• Procures cost effec�ve insurance.
• Assists in the development of budget requests and division goals, monitors budget
expenditures, approves purchases.
• Prepares weekly and monthly u�lity reconcilia�ons.
• Compiles and analyzes service level and departmental sta�s�cs.
• Facilitates staff training and development.
• Determines computer program needs and develops changes with division personnel and
informa�on technology staff.
• Provides in-house claims administra�on for incidents involving loss of insured and
uninsured public property like tornado or flood damage.
• Coordinates research and documenta�on of incidents.
• Ini�ates recovery/subroga�on claims with individual persons and insurance companies,
coordinates and tracks res�tu�on requests through the County Atorney’s Office.
Updated: March 2024
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs all other related du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on and two years of related
experience; or six years of related experience and/or equivalent combina�on of
educa�on and experience. Degree in Business, Accoun�ng, or related.
• Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on and three to five years of
related experience; or seven years of related experience and/or equivalent combina�on
of educa�on and experience. Experience in customer service and/or risk management.
Supervisory experience.
• Cer�fied Risk Professional.
Knowledge, Skills, and Abili�es
• Ability to apply concepts such as frac�ons, percentages, ra�os, and propor�ons to
prac�cal situa�ons.
• Ability to coordinate efforts among staff and other departments.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to develop and present mathema�cal budget and billing informa�on.
• Ability to effec�vely present informa�on and respond to ques�ons from groups of
managers, clients, customers, and the general public.
• Ability to interpret an extensive variety of technical instruc�ons in mathema�cal or
diagram form and deal with several abstract and concrete variables.
• Ability to read and understand financial materials, business periodicals, professional
journals, technical procedures, or governmental regula�ons.
• Ability to reliably and predictably carry out du�es.
• Ability to work with mathema�cal concepts such as probability and sta�s�cal inference,
and fundamentals of plane and solid geometry and trigonometry.
• Ability to write reports, business correspondence, and procedure manuals.
• Knowledge of computer systems and so�ware applica�ons (Microso� Office – Word,
Excel, Outlook), billing systems, financial records, sta�s�cal repor�ng, and public sector
administra�on.
• Knowledge of insurance industry and risk management prac�ces.
• Skills in management, supervising others, organiza�on, mathema�cs, analysis, oral and
writen communica�on, and basic computer skills.
• Skills in verbal and writen communica�on, listening, planning, and organiza�on.
Supervision
Assists with the overall direction, coordination, and evaluation of a program function or unit for
Updated: March 2024
the department. Carries out supervisory responsibilities in accordance with the organization's
policies and applicable laws. Responsibilities include supervising direct reports including
interviewing, hiring, and training employees; planning, assigning, and directing work; writing
and delivering performance reviews; rewarding and disciplining employees; addressing
complaints and resolving problems; and terminating employees.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Nicole Davies, Finance Director (4/2024)
Updated: March 2024
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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