HomeMy WebLinkAboutSupport Services SupervisorUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Support Services Supervisor
Department: Police
Division: Support Services
Supervisor: Support Services Captain
FLSA: Exempt
Civil Service: Yes
Pay Grade: 26
Job Number: 2612
Job Summary
Directs, manages and supervises the Records division and Sta�on Masters division for the Iowa
City Police Department.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Supervises records management, customer service, and school crossing guard program.
• Responsible for current and accurate system for storage and retrieval of all departmental
records and files in accordance with state and federal laws.
• Monitors the unit’s expenditures on monthly basis.
• Supervises prepara�on of numerous reports and documents for the public and other
agencies, acts as liaison and interfaces with other criminal jus�ce agencies.
• Verifies records for monthly Incident Based Repor�ng data submission to field services.
• Responds to Court/DOT subpoenas and public informa�on requests for records.
• Releases scanned documents to be shredded.
• Performs administra�ve and clerical du�es as assigned.
• Directs work of community volunteers.
• Performs payroll func�ons in absence of Administra�ve Coordinator.
• Assists with Sta�on Master du�es as needed.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs other du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Associate’s degree from an accredited educa�onal ins�tu�on and one year of related
experience; or three years of related experience and/or equivalent combina�on of
educa�on and experience. Experience in office and record management.
• Na�onal Crime Informa�on Center Cer�fica�on. Must pass criminal background check.
Updated: March 2024
Preferred Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on; or four years of related
experience and/or equivalent combina�on of educa�on and experience. Degree in
Criminal Jus�ce/Law Enforcement, Business Administra�on, or related. Experience in
computer informa�on systems.
Knowledge, Skills, and Abili�es
• Ability to add, subtract, mul�ply, and divide in all units of measure, using whole
numbers, common frac�ons, and decimals.
• Ability to apply common sense understanding to carry out instruc�ons furnished in
writen, oral, or diagram form.
• Ability to complete a variety of writen reports.
• Ability to compute rate, ra�o, and percent and to draw and interpret bar graphs.
• Ability to deal with problems involving several concrete variables in standardized
situa�ons.
• Ability to effec�vely present informa�on and respond to ques�ons from groups of
managers, clients, customers, and the general public.
• Ability to read and interpret state laws, reports and updates regarding records
management.
• Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regula�ons.
• Ability to reliably and predictably carry out du�es.
• Ability to write reports, business correspondence, and procedure manuals.
• Knowledge of computer so�ware and hardware for police records or related system and
maintenance of a records system.
• Knowledge of general office policies and procedures.
• Skill in computer opera�on, supervision and office management.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook).
Supervision
Involves leadership role such as regularly guiding, training, and providing direction to
permanent staff in completing daily tasks and assignments. May perform additional supervisory
duties at the direction of the Department or Division Head to include disciplinary action,
assisting with hiring or firing, and writing or delivering performance reviews.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
Updated: March 2024
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Dus�n Liston, Police Chief (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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