HomeMy WebLinkAboutWater Services ClerkUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Water Services Clerk
Department: Public Works
Division: Water
Supervisor: Assistant Superintendent – Water / Water Superintendent
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 3
Job Number: 0311
Job Summary
Under general direc�on, performs rou�ne clerical du�es requiring basic knowledge of
departmental procedures. Answers inquiries and complaints from the public and city employees
regarding departmental policies and services. Directs unanswered problems to appropriate
personnel.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Answers inquiries and complaints from the general public and City employees
concerning hydrant flushing, water quality, main break informa�on, billing ques�ons,
water leaks and City policies and procedures on water and u�lity services, directs
unanswered problems and inquiries to appropriate City personnel.
• Dispatches personnel in emergency situa�ons, such as water main breaks, frozen pipes,
severe weather.
• Inputs data for meters, new construc�on, home sales, loca�on of stop boxes, into
various so�ware programs for reports.
• Greets and directs customers and vendors to appropriate secured areas of the facili�es.
• Creates and prints weekly workload of cardings, shut-offs, resets, finals, and work-
orders.
• Schedules appointments, compiles customers informa�on, and organizes appointment
informa�on for staff.
• Ini�ates shut-off procedures for accounts that no longer need service, prepares no�ces,
contacts landlords to gain access to tenant’s buildings, coordinates scheduling.
• Receives and relays emergency Iowa ONE calls for u�lity locates to locate �ckets for
water, wastewater, and traffic engineering.
• Receives and counsels customers regarding high usage, reading of the meter, water
quality complaints and stop box issues.
• Assists in training new office personnel and staff in office policies and procedures.
• Orders and tracks office supplies, reconciles purchase card, prints orders and office
equipment repairs.
Updated: March 2024
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs all other related du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. and four to six months of related experience or training;
or equivalent combination of education and experience. Experience in clerical office
work.
• Valid State of Iowa driver’s license with sa�sfactory driving record. Must be 18 years of
age. Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. and seven to twelve months of related experience or
training; or equivalent combination of education and experience.
Knowledge, Skills, and Abili�es
• Ability to apply common sense understanding to carry out instruc�ons furnished in
writen, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized
situa�ons.
• Ability to effec�vely present informa�on in one-on-one and small group situa�ons to
customers, clients, and other employees of the organiza�on.
• Ability to perform basic mathema�cal calcula�ons, ability to add, subtract, mul�ply, and
divide in all units of measure, using whole numbers, common frac�ons, and decimals,
ability to calculate percent.
• Ability to prepare writen correspondence.
• Ability to read and interpret maps, work orders and purchase requisi�ons.
• Ability to reliably and predictably carry out du�es.
• Knowledge of basic water distribu�on system opera�ons.
• Knowledge of City street loca�ons.
• Knowledge of general office procedures.
• Skill in using computers and applicable software applications (Microsoft Office – Word,
Excel, Outlook).
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
Updated: March 2024
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Ron Knoche, Public Works Director (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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