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HomeMy WebLinkAbout07-21-2016 Senior Center CommissionThe ' Center I WA CRY)JOnNWM COOMY SENIOR CENTER Agenda Thursday July 21, 2016 4 p.m. — 5:30 p.m. Room 209 4 p.m. 1. Introductions/Welcome—Honohan 2. Minutes (May 19, 2016) 4:10-4:15 PM 3. Public Discussion 4:15-4:20 PM 4. Commission Assign ments—Honohan ✓ Commission Visits Board of Supervisors—???? Call in advance to be placed on the agenda 1. Thursday, July 28 at 9 AM at Johnson County Fair Grounds; Thursday, August 4 and 18 at 9 AM at the CAB City Council—???? All meeting dates are tentative and should be checked prior to attending 1. Tuesday, August 2 and 16 at 7 PM --???? 4:20-4:25 PM S. Update on Development Specialist Position—Kopping 4:25-4:30 PM 6. Update on AR/Kitchen/Lobby Remodel—Kopping 4:30-4:40 PM 7. Review, Discussion, and Approval of Bed Bug Policy—Kopping 4:40-5:05 PM 8. Review, Discussion, and Approval of Mission statement; Vision; Principles; Values; Accomplishments; Issues, Concerns, Trends, and Opportunities 5:05-5:20 PM 9. Operational Overview—Kopping ✓ Update on work with Friends of The Center ✓ Nutrition Program Update ✓ Outreach ✓ Operations ✓ Programming ✓ Administration 5:20-5:29 PM 10. Commission Discussion—Honohan ✓ Meeting Reports 5:30 PM. 11.Adjourn **Next meeting is Thursday August 18 at 4 p.m.** Meeting Packets 1. Agenda: Thursday July 21, 2016 2. Minutes: Senior Center Commission, Thursday May 19, 2016 3. Staff Reports 4. Iowa City/Johnson County Senior Center Strategic Planning Report, pages 1-9 5. Bed Bug Policy and Integrated Pest Management Program Preliminary Minutes May 19, 2016 MINUTES SENIOR CENTER COMMISSION May 19, 2016 ROOM 209, IOWA CITY/JOHNSON COUNTY SENIOR CENTER Members Present: Jay Honohan, Jack Hobbs, Mark Holbrook, Kathy Mitchell Members Absent: Joy Beadleston, Cheryl Clamon, Margaret Reese Staff Present: Linda Kopping, Kristin Kromray, Michelle Buhman Others Present: None CALL TO ORDER: The meeting was called to order by Honohan at 4:00 PM. RECOMMENDATIONS TO COUNCIL: None. APPROVAL OF MINUTES FROM MARCH 17, 2016 MEETING: Motion: To accept the minutes as amended from the March 17, 2016 meeting. Motion carried on a vote of 4/0. Mitchell/Hobbs PUBLIC DISCUSSION OF ITEMS NOT ON THE AGENDA: None. COMMISSION ASSIGNMENTS: Honohan will attend an upcoming City Council meeting and Board of Supervisors FY 2016-17 FUNDING REPORT: Kopping reported Johnson County will support the Senior Center with a $59,224 grant in FY17. Friends of the Center received the annual endowment percentage check from the Community Foundation in the amount of $34,876.56 which was deposited into the operational budget of the Senior Center. In FY17 Friends of the Center plans to support special programming such as Ashton Applewhite's visit in September, tables for the 2"d floor and fundraising consultant Linda Wastyn. 1 Preliminary Minutes May 19, 2016 UPDATE ON AR/KITCHEN/LOBBY REMODEL Kopping reported that Nuemann Munson Architects will be coming to the Senior Center for a walk through of the lobby, kitchen and Assembly Room. They will then bring some ideas back to formulate a budgeting plan. OPERATIONAL OVERVIEW Kopping noted the skin cancer screening event organized by Emily Edrington was successful. A joint concert between Family Folk Machine and the Voices of Experience choir will be held May 22nd. Kromray noted a typo in her report. The current number of members is 1602. Kopping reported that the new half time development person's office will be where the computer lab is currently located. The computer lab will be moving to room 207 which is currently the SCTV studio. SCTV's equipment and work space will remain in the same space (room 206) and staff and SCTV participants are working with Channel 4 on using studio space at Channel 4 and also utilizing other spaces in the Senior Center for filming. Buhamn reported the demographic survey was compiled by Brianna Petersen who was social work intern this past semester. This is the 3'd year we have done this demographic survey. The second report was a survey from an independent study student, Margaret Cruise. She sent out a survey to new members. Next year a survey will be sent out to these same members to see if their outcomes have changed. A five year strategic planning and goal setting session will occur on June 11th with commissioners, steering council, and staff. Kopping noted that she is working on a bed bug policy. She believes she will be finished with it by the next commission meeting. The Development Specialist position will be listed at the end of June with interviews occurring in July. Kopping anticipates the new person will start by the beginning of August. COMMISSION DISCUSSION: None. ADJOURNMENT: Preliminary Minutes May 19, 2016 Motion: To Adjourn. Motion carried on a vote of 4/0. Hobbs/Mitchell Preliminary Minutes May 19, 2016 Senior Center Commission Attendance Record Year2016 Name Term Expires 5/21/15 6/11/15 7/16/15 10/15/15 11/19/15 12/17/15 1/14/16 2118/16 3/17/16 4/21/16 5/19/16 Joy Beadleston 12/31/19 -- -- -- -- -- -- X X X NM O/E Cheryll Clamon 12/31/18 X X X X X NM X X X NM O/E Chuck Felling 12/31/15 X X X X X NM Jack Hobbs 12/31/16 X X X X X NM X X O/E NM X Mark Holbrook 12/31/18 X X X X X NM X X X NM X Jay Honohan 12/31/16 X X X X O/E NM O/E X X NM X Kathy Mitchell 12/31/19 X O/E X X X NM X X X NM X Margaret Reese 12/31/15 X X X X X NM X X X NM O/E Key: X = Present O = Absent O/E = Absent/Excused NM = No meeting -- = Not a member Center IOWA CITY/JOHNSON COUNTY SENIOR CENTER Memorandum To: Senior Center Commission From: Emily Light Edrington, Community Outreach Specialist Date: July 13, 2016 SAVE THE DATE: Volunteer Recognition Dinner —Thursday, September 29 at S:30 PM Please plan to attend! Let us know if you can help us welcome and serve our volunteers at this event. The Center Receives Iowa Arts Council Grant for Songwriting Project I'm excited to announce that The Center has received an Arts Project Grant in the amount of $9,000 from the Iowa Arts Council to support Wasn't That a Time?— a community recollection and songwriting project of our intergenerational choir, the Family Folk Machine. The FFM will collaborate with Iowa City folk band, the Awful Purdies, to create original songs inspired by life stories and share these songs with Iowans. Along the way, Family Folk Machine members hope to achieve musical growth and to demonstrate the positive effects of intergenerational collaboration and understanding. Our songwriting project will take place over the next year, with several opportunities for Center members and the general public to get involved and share their stories, including: Lecture and Performance by the Awful Purdies — Sunday, 8128 at 2 PM The project begins in late August with a lecture and performance by the Awful Purdies at the Johnson County Historical Society. The Purdies will present an introduction to songwriting based on story circles, using examples from their 2015 album "All Recipes Are Home." The event is free and open to the public and includes admission to the Johnson Co. Historical Society museum. Community Story Circle — Sunday, 9125,3 - 5 PM FFM members will host story circles to gather your recollections of defining life moments and use these as inspiration for a series of songwriting workshops led by the Awful Purdies. Come share life stories with the Family Folk Machine! Community members of all ages are welcome to come to this event, and refreshments will be provided. Can't make it to the story circle? We still want your stories! This fall, the Family Folk Machine will also collect written answers to "seed" questions through drop boxes at the Senior Center and through submissions to our project website. Keep an eye out around The Center for more details on how to participate. During the winter and spring of 2017, FFM members will craft songs with the guidance of the Purdies, and the songs will be arranged for a choir and rehearsed. The project will culminate in a free concert by the Family Folk Machine and the Awful Purdies on the main stage at the Iowa Arts Festival in June 2017. Watch for more details next spring and summer! In addition to the Iowa Arts Council grant, the University of Iowa Community Credit Union is offering corporate sponsorship to go toward our required cash match for this project. EMILY LIGHT EDRINGTON, COMMUNITY OUTREACH SPECIALIST 3 1 9-356-5224 0 EMILY-LIGHT@?IOWA-CITY.ORG 0 28 S LINN ST, IOWA CITY, IA 52240 Quilt Raffle Fundraiser Extended! Due to recent changes in Iowa's charitable gambling laws, The Center is able to extend its 2016 quilt raffle into the fall season! Between now and September 30, raffle tickets can be purchased for a queen - sized, multi -colored Grandmother's Flower Garden pattern quilt, which was hand -pieced and hand - quilted by Senior Center volunteers. Raffle tickets are available for $1 each or 6 tickets for $5 at the Senior Center reception desk Monday -Friday, 8 AM - 5 PM. Volunteers are still needed to help sell raffle tickets at the farmers market and local grocery stores. Call Emily at 319-356-5224 to sign up for a time that works for you; or pick up a packet of raffle tickets to sell to your friends, family, and neighbors. Member Drive This Fall: New Members Get a FREE Month of Membership by Joining in September! We're inviting new members to celebrate The Center's 35`h anniversary and National Senior Center Month with a month of free membership this fall! Those who join the Senior Centerforthe first time during September will receive an extra month of membership free (13 months instead of one year). Current members can participate, as well, by encouraging others to join The Center during the month of September. We'll add a free month onto their current membership for each new (first-time) member referred. When a new member lists a current member on their member registration form as the person who invited them to The Center, we'll automatically extend their membership by a month. Intergenerational Book Club: This Chair Rocks: A Manifesto Against Ageism First Book Club Meeting: Monday, 8129 at 3 p.m. — room 202 Book Club Breakfast with Ashton Applewhite: Monday, 9112 at S.30 a.m. —Assembly Room Fee: $5, book provided, pay The Center at time of registration. Open to the Public. In conjunction with author Ashton Applewhite's visit to The Center this fall, UI medical students, Ellen Gardner and Marissa Martin, have coordinated an intergenerational book club. The program is co- sponsored by their Community Health Outreach course through the Carver College of Medicine. They are inviting the community to read and discuss Applewhite's book, This Chair Rocks. People can sign up for the book club and pick up a copy of the book at the beginning of fall class registration, 8/16 at 8 AM. Reading/discussion topics will be distributed at the time of registration. The first half of the book will be discussed at the 8/29 meeting. The final meeting will be held on the morning of 9/12, where the author will join us for a light breakfast and dynamic conversation. Monthly Donation Day for Senior Center Library In order to simplify the process of examining and collecting items donated to The Center's library, we've set up a monthly donation day: 2"" Tuesday of each month between 9 AM and 4 PM. We'll ask that all donations be delivered to the reception desk during this window to be received by a staff person. We accept donations of fiction and nonfiction books in good to excellent condition, movies on DVD/Blu-ray, jigsaw puzzles with all pieces, and new board games and playing cards. We are not able to accept donations of VHS movies, magazines, text books, encyclopedias and other reference sets, or items in poor condition. Sometimes we need to turn away donations because we don't have room on our shelves or the materials may not be a good fit for our collection. Questions about donating to the Senior Center library can be directed to Emily. Tax Aide Counselors Urgently Needed for Winter/Spring 2017 One of our most utilized community services is the tax aide program. Know someone who's good with numbers? Encourage them to be a Tax -Aide Counselor. They'll work directly with taxpayers filling out tax returns and helping them seek a refund. No experience required; training provided. EMILY LIGHT EDRINGTON, COMMUNITY OUTREACH SPECIALIST 319-356-5224 • EMILY-LIGHT@?IOWA-CITY.ORG 28 SOUTH LINN STREET, IOWA CITY, IOWA 52240 <*+ Centere IOWA CITY/JOHNSON COUNTY SENIOR CENTER Memorandum To: Senior Center Commission From: Craig Buhman, Maintenance Worker III Re: Facility Report Date: 13 July 2016 On the 14th of June the Senior Center experienced minor flooding as a result of a timer malfunction. The walk-in freezer's defrost is scheduled to occur three times each day for short intervals. The timer failed, remaining in the defrost interval, and the heat became sufficient to set off the walk-in freezer's sprinkler head. The fire department responded, the sprinkler supply valve was closed and the sprinkler lines were emptied. Impacted areas included the kitchen, and ground floor rooms 4, 5 and 6. The walk-in freezer is in working condition but, at this time, the freezer's compressor has been shut down due to lack of demand. The Center lost one phase of electrical power on Friday, the 8th of July. MidAmerican Energy was called to disconnect the Center. The complete disconnect allowed diagnosis and repair (one bad fuse) at the Center's main panel. While not a total power loss, losing one phase of the electrical supply resulted in the loss of pumps (heating and cooling), elevator, random lighting, data and communication access, and, given enough time, safety monitoring equipment. A fuse was located in Cedar Rapids and repairs were complete late Friday evening. The hot water storage tank has failed. Estimates for a new storage tank, and labor to install, are being collected. The 119 gallon storage tank is necessary to support a commercial kitchen. A new treadmill has been installed in G04 and it seems to be running intermittently. Craig Buhman, Maintenance Worker III 319-356-5227 • craig-buhman@iowa-city.org 28 South Linn Street, Iowa City, Iowa 52240 Stay active. Stay curious. Stay connected. *0 Cewre 28 South Linn Street Iowa City, Iowa 52240 riF:II�bY:�k�r] Memorandum To: Senior Center Commission From: Michelle Buhman, Program Specialist Re: Program Report Date: July 13, 2016 www.legov.org/senior Garden Boxes The Friends of the Center generously sponsored the garden box project again this summer. Vegetables and herbs were planted in thirty boxes total, located at Ecumenical Towers, Emerson Point, and Bickford Cottage Assisted Living in May. The boxes have been producing well this summer with very little staff support required. Program Specialist Report Fall schedule is set and The Center is going to be a very busy with over 150 unique programs that range from on time special events the celebrate The Center's 35rh Anniversary to ongoing fitness, art and math and science classes. Attached is a copy of the program guide index to provide you with an idea of what to expect. [ am now working with the program committee to develop programs for the Winter/Spring (January -April 2017) The commission is invited to attend the Fall Open House scheduled for Wednesday August 17 from 2-4 PM. We are looking for volunteers greeters during the event Please let me know if you are willing to help. Other dates to keeping in mind: September 12, Ashton Applewhite (see attachment), September 29, Volunteer Recognition event, and Oct 13, Membership Appreciation event n«rw nv n= National InOVe of SenlorCentm Index Fall Class Registration Membership and Registration Requirements for Classes Online Registration Class Registration Form Art Art Cafe: See, Share, Do Art in the Afternoon Artists' Wednesday Studio Group Fall Gallery Walk Mixed Media Open Studio Monday Watercolor Workshop Painting and 2-D Mixed Media Performing Arts Appreciation University of Iowa Museum of Art You Can Draw (Yes, You Can!) Computers and Technology Apple iCloud Basics Backing Up Your Mac Digital Music Passwords 101 Tech Help Drop -in Hours The Computer: Let's Talk Operating System What Should I Buy? Technology Classes for Adults at the Iowa City Public Library Dance Barn Dance Dance Team DanceAbility English Country Dance Milonga (Tango Dance Party) Salsa Practice Group Tango Club Practica Tap Cats Environment Native Plant Garden Natural Areas of Johnson County Film Femininity & Masculinity: Confronting Gender Norms and Stereotypes Listening to Mother Earth Through Film Index Retrospective of Rob Epstein's Documentary Films Fitness Arthritis Aquatics Program Bone Builders Chair Strength and Flexibility Delay the Disease Fit 4 Life Pickleball Classes Strength for Chronic Conditions Trailblazers Hiking Fitness — Dance Beginning Tap Dance Beginning -Intermediate Tap Dance BeMoved Dance® Chair Dance Fusion Core Dancing Dance Fusion Basic Gentle BeMoved® Introduction to Line Dancing Line Dance Practice Fitness — Personal Training Individual Assessment and Training with Collin Personal Training with Kristy Cameron Fitness — Tai Chi and Qigong Advanced Yang Tai Chi and Yi Quan Qigong T'ai Chi Open Practice Taoist Tai Chi Taoist Tai Chi ® Set Class Tuesday Tai Chi Practice Session Yang Style Tai Chi Chuan Fitness — Yoga Advanced Gentle Yoga Beginning Gentle Yoga Chair Yoga Intermediate Gentle Yoga Restorative Yoga with Collin Index Saturday Morning Yoga Slow Flow Yoga Yoga with Props (lyengar) Handcrafts Beginning Quilting Keep Us in Stitches Quilting History History's Greatest Voyages of Exploration Isaac Singer and the Sewing Machine Making Some Sense out of Iowa City Streets Modern Myths Notable Fires in the History of Iowa City The Black Death The Great War: The Roles of Music and Art Languages English Language Conversation Club Intermediate to Advanced Spanish Club Reading Spanish Texts in Spanish Leisure 50+ Singles Group Bid Euchre Bowling Bridge Gray Knights Chess Club Hand & Foot Card Game Mah Jongg Pinochle Play Duplicate Bridge Wii Bowling Wiilson's Orchard Visit Literature Book Report In the Cards Intergenerational Book Club: This Chair Rocks: A Manifesto Against Ageism International Literature at the University of Iowa Index Introductory Course on World Spiritual Poetry Iowa City Book Festival Math & Science Math Excursions with Ed: MEWE Medical School for Everyone: Emergency Medicine Our Solar System from 1953 to Now Science Discussion Group: Energy Crisis The Science of Natural Healing The Surveillance State Music Family Folk Machine Iowa City New Horizons Band Linn Street Band Lyrics Alive Private Piano Lessons Voices of Experience (VOE) Practice Wasn't That a Time? A Community Recollection and Songwriting Project Orientation and Tours Tour of the Senior Center Performances and Special Events 2016 Membership Appreciation Party Family Folk Machine Presents: Rise Up and Sing! Halloween Party Iowa City New Horizons Band Concerts Ritzy Rhythms and Sassy Poems Songs of the Season SoundReach Choir Concert SSRO Presents: Eerie Radio Daze This Chair Rocks: How Ageism Warps Our View of Long Life by Ashton Applewhite Voices of Experience Concert Philosophy Philosophers on the Meaning of Life The I -Thou Encounter The Near -Death Experience: Lessons from the Light Index Planning Ahead Advance Health Care Planning Workshop Deeded Body Program: A Gift of Medical Education and Research Estate Planning and Charitable Giving Funeral Pre -Planning Join the Advance Care Planning Conversation Little Red Corvettes & Raspberry Berets: What Happens When You Die Without a Plan Organ, Tissue, and Eye Donation Political Science The Perils of Presidential Elections Services Honoring Your Wishes Individual Counseling and Psychotherapy Legal Counseling Senior Health Insurance Information Program (SHIIP) Medicare Prescription Drug Coverage Information Form Support Groups Alzheimer's Association Caregiver Support Group Hearing Society of Iowa Potluck Theatre SSRO Reader's Theatre Group Travelogues Travelogues with Patrick Nefzger Video Production and Services Senior Center Television SCTV Volunteer Production Team Meetings Watch SCTV Programs on TV on Online! Transfer Your Home Videos to DVD Volunteer Opportunities Index AARP Tax -Aide Volunteers Group or Club Leader Library Volunteer Technology Mentors Wellness AARP Driver Safety Exploring the World of Archetypes Healing Touch for Health and Wellness - Private Sessions Living With Alzheimer's for Caregivers Meditation The Basics: Memory Loss, Dementia, and Alzheimer's Disease Welcome to Medicare What's New in the Hearing Profession and Industry Writing/Storytelling Write Your Life Story Partner Organizations Providing Services at The Center Elder Services, Inc. Meal Program Visiting Nurse Association VNA Flu & Pneumonia Vaccination Clinics Membership Information Membership Eligibility Annual Membership Fees Extended Member Access Membership Benefits Low -Income Membership Program Member Registration Form Support The Center with a Financial Contribution Donation Form Donor Spotlight Center News Moving Ahead What's New? A Message of Thanks to Our 5-Year Goal -Setting Group Index 5-Year Goal -Setting Meeting Summary About the Senior Center About the Senior Center Office Hours Building Access Fall Holidays Severe Weather Alerts and Closings Program Notices and Reminders Share Your Thoughts Discounted Parking Program Facility Rental Code of Conduct Anti -Discrimination Provision Class and Program Content Photos Staff and Committee Information Staff Contact Information Senior Center Commission Senior Center Steering Council Membership Committee Program Committee In celebration of our 351h anniversary The Center presents: Author, Performer, Blogger, Activist ASHTON APPLEWHITE "People are happiest at the beginnings and the ends of their lives. The vast majority of Americans over 65 live independently. The older people get, the less afraid they are of dying. Aging is a natural, lifelong, powerful process. So how come so many of us unthinkingly assume that depression, diapers, and dementia lie ahead? That the 20th century's astonishing leap in life expectancy is a disaster -in -the making? Underlying all the hand -wringing is ageism: discrimination that sidelines and silences older people." - Ashton Applewhite Intergenerational Book Club: This Chair Rocks: A Manifesto Against Ageism First Book Club Meeting Monday, 8/29 at 3 p.m. — room 202 Book Club Breakfast with Ashton Applewhite Monday, 9/12 at 8:30 a.m. — Assembly Room Fee: $5, book provided; pay The Center at time of registration. Open to the Public. The community is invited to read and discuss Ashton Applewhite's book, This Chair Rocks: A Manifesto Against Ageism. Sign up for the book club and pick up your copy of the book beginning August 16 at 8 AM. Reading/ discussion topics will be distributed when you register. We will discuss the first half of the book at our meeting on August 29. The final meeting will be held on the morning of September 12, where author Ashton Applewhite will join us for a light breakfast and dynamic conversation. This book club is coordinated by UI medical students, Ellen Gardner and Marissa Martin, and co -sponsored by the Carver College of Medicine's Community Health Outreach course. Presentation by Ashton Applewhite: This Chair Rocks: How Ageism Warps Our View of Long Life Monday, 9/12 at 2 p.m. — Assembly Room Free & Open to the Public We may think we know what lies ahead: a grim slide into depression, dementia, and dependence. But that's just the party line, and author and activist Ashton Applewhite debunks it in spades. Part monologue, part consciousness -raiser, This Chair Rocks dispels myth after myth about late life and proposes an alternative to worrying about getting old: wake up to the ageist messages that frame two thirds of our lives as decline, cheer up, and push back. It's time to work together to make discrimination on the basis of age as unacceptable as any other kind. Ashton Applewhite has been recognized by the New York Times, National Public Radio, and the American Society on Aging as an expert on ageism. Her work has been published in Harper's, Playboy, and many other publications. Sponsored by: Friends of The Center, University of Iowa Aging Studies Program [please save a little room for additional sponsors (we hope)] Reading & Book Signing at Prairie Lights Bookstore Ashton Applewhite will be reading from her book, This Chair Rocks: A Manifesto Against Ageism, at 7 p.m. on the evening of September 12 at Prairie Lights Bookstore. This event is free and open to the public. 07/13/2016 09:34 OF IOWA CITY 1 (CITY KKromray YEAR TO DATE REPORT IP glytdbud FOR 2016 99 JOURNAL DETAIL 2016 1 TO 2016 12 ORIGINAL TRANFRS/ REVISED AVAILABLE PCT APPROP ADJSTMTS BUDGET YTD EXPENDED HNC/REQ BUDGET USED 10570100 Senior Center Administrations 336110 Johnson County -59,224 0 -59,224 -59,224.00 .00 .00 100.0% 346400 Lessons 0 0 0 90.00 .00 -90.00 100.0% 346600 Membership Fees -57,354 0 -57,354 -48,676.00 .00 -8,678.00 84.9% 356200 Permit Parking -20,390 0 -20,390 -29,730.00 .00 9,340.00 145.8% 362100 Contrib & Donations -46,911 0 -46,911 -45,488.68 .00 -1,422.32 97.0% 363910 Misc Sale of Merchandise -6,091 0 -6,091 -3,237.81 .00 -2,853.19 53.2% 369100 Reimb of Expenses -2,500 0 -2,500 -2,438.80 .00 -61.20 97.6% 369300 Cashier Overages 0 0 0 -4.51 .00 4.51 100.0% 369900 Miscellaneous Other Income 0 0 0 -35.63 .00 35.63 100.0% 382200 Building/Room Rental -532 0 -532 -620.00 .00 88.00 116.5% 382400 Locker Rentals -1,603 0 -1,603 -1,487.00 .00 -116.00 92.8% 384200 Vending Machine Commission -264 0 -264 -234.83 .00 -29.17 89.0% TOTAL Senior Center Administrations -194,869 0 -194,869 -191,087.26 .00 -3,781.74 98.1% 10570220 Senior Ctr Classes 346400 Lessons -4,700 0 -4,700 -1,200.00 .00 -3,500.00 25.5% 348900 Charges for Services -11,171 0 -11,171 -17,568.55 .00 6,397.55 157.3% TOTAL Senior Ctr Classes -15,871 0 -15,871 -18,768.55 .00 2,897.55 118.3% 10570250 Senior Center Chorus 346500 Entry Fees -4,000 0 -4,000 -4,105.00 .00 105.00 102.6% 369100 Reimb of Expenses -400 0 -400 -2,640.00 .00 2,240.00 660.0% TOTAL Senior Center Chorus -4,400 0 -4,400 -6,745.00 .00 2,345.00 153.3% 10570260 Senior Center Special Events 346700 Special Events -3,000 0 -3,000 -3,494.90 .00 494.90 116.5% 369100 Reimb of Expenses -6,000 0 -6,000 -1,500.00 .00 -4,500.00 25.0% TOTAL Senior Center Special Events -9,000 0 -9,000 -4,994.90 .00 -4,005.10 55.5% 07/13/2016 09:34 (CITY OF IOWA CITY IP 2 KKromray YEAR TO DATE REPORT glytdbud FOR 2016 99 10570270 Senior Center Television ORIGINAL APPROP TRANFRS/ ADJSTMTS REVISED BUDGET YTD EXPENDED JOURNAL DETAIL HNC/REQ 2016 1 TO AVAILABLE BUDGET 2016 PCT USED 12 10570270 Senior Center Television 362100 Contrib & Donations 0 0 0 -1,000.00 .00 1,000.00 100.0% 363910 Misc Sale of Merchandise -950 0 -950 -1,381.00 .00 431.00 145.4% TOTAL Senior Center Television -950 0 -950 -2,381.00 .00 1,431.00 250.6% GRAND TOTAL -225,090 0 -225,090 -223,976.71 .00 -1,113.29 99.5% ** END OF REPORT - Generated by Kristin Kromray ** Senior Center Membership as of 7/13/16 = 1590 Strategic Planning Report Pp 1-9 IOWA CITY/JOHNSON COUNTY ly:101lIs] :Za:101111:1V STRATEGIC PLANNING REPORT 2016 t JLLIL' Facilitated by: Jeff Schott Institute of Public Affairs University of Iowa IOWA CITY/IOHNSON COUNTY SENIOR CENTER STRATEGIC PLANNING REPORT 2016 TABLE OF CONTENTS Introduction.................................................................. Strategic Planning Session ...................................... Mission Statement............................................................ Vision....................................................................................... Principles............................................................................... Values...................................................................................... Strategic Planning Report Pp 1-9 Page 3 Page 3 Page 4 Page 4 Page 4 Page 5 2 IOWA CITY/JOHNSON COUNTY SENIOR CENTER STRATEGIC PLANNING REPORT 2016 Introduction Strategic Planning Report Pp 1-9 The Iowa City/Johnson County Senior Center (Center) requested the Institute of Public Affairs (IPA) to assist the Center with strategic planning. IPA agreed to organize and facilitate a process that involved the following steps: 1. Prepare a questionnaire to identify recent accomplishments, issues/trends/concerns, and potential new initiatives/programs/policies to be initiated during the five-year planning period. 2. Conduct a strategic planning session. 3. Preparation of this report. Strategic Planning Session A strategic planning session was held on June 11, 2016, at the East Side Recycling Center in Iowa City. The following persons were in attendance and participated at this meeting: Ed Rolenc, Hal Schrott, Juli Seydell Johnson, Lynne Cannon, Margaret N. Reese, Kathy Mitchell, Gary Schwartz, Jack R. Hobbs, Brianna Petersen, Maeve Clark, Geoff Fruin, Cheryll Clamor, Emily Light Edrington, Jay Honohan, Craig Buhlamn, Michelle Buhman, Joy Beadleston, and Linda Kopping.. The agenda for the Strategic Planning Session is attached to this report as Exhibit A. Mission Statement Subject to final review and approval by the Board, the participants agreed to revise the Center's mission to the following: 3 Strategic Planning Report Pp 1-9 The mission of the Senior Center is to promote optimal aging by creating opportunities to support wellness, social connections, community engagement, ad lifelong learning Vision The participants identified their vision of the Center in the next five years as follows: • To be an age -friendly community in which older adults are valued and age optimally. • The Center to be the leader in developing and providing programming and services to promote optimal aging in Johnson County. Principles The primary principle underlying Senior Center programming and services is that of optimal aging. 1. Optimal aging is a comprehensive concept of wellness that encourages and extends an optimal balance of physical, intellectual, emotional, social, vocational, and spiritual health for each individual. 2. Program components promote optimal aging by providing a variety of opportunities for education, social engagement, physical activity, and community involvement. 3. Participation in these types of activities is known to reduce the risk of disease and disability, and provide a social network that is a key factor in longevity and the ability to participate in and contribute to the culture and community. Sustainable financial planning, volunteers and community partnerships are used to carry out the mission Values Values represent the core priorities in an organization's culture and serve as the foundation for all that is done. The Center abides by the following values: • Intrinsic Worth: Every individual will be valued for their intrinsic worth. • Inclusiveness and Cultural Diversity: All people and ideas will be treated with respect. • Experience: Life experiences are to be valued and shared. • Capacity for Growth: Everyone has a life-long capacity to grow in improve. • Participant Involvement: Decision -making is inclusive of different viewpoints. • Excellence: All programs and services will strive for excellence. 0 Strategic Planning Report Pp 1-9 • Collaboration: Engagement of and with the community is essential to achieving the Center's mission. • Integrity/Honesty/Transparency: All communication and transactions will be honest, transparent and based on mutual trust. Accomplishments The following were identified as accomplishments of the Center since the last strategic plan was adopted in 2010: • The Center's visibility in the community was enhanced: o Increased involvement in community events and partnerships o Worked as a community partner to initiate and expand community service program, Honoring Your Wishes (Advance Health Care Planning) o Successful marketing initiatives: TV commercials, Iowa Public Radio o Improved public relations function of Senior Center Television o Social media and YouTube presence • Community support solidified: o Responded well to Ad -Hoc Committee report o Conducted survey— extraordinary number of responses o Produced fundraising and marketing plans o Initiated implementation o Maintained staff morale, cohesiveness and productivity while under City and public scrutiny during Ad Hoc review and NHB issue o Higher level of Iowa City Council and administrative support and interest in Center activities • Organizing to improve self -funding: o Gaining more knowledge regarding fundraising and ramping up efforts for successful fundraising o Gaining half-time fundraising position • Hosted new member breakfasts twice a year • Revised program guide by staff • Increased numbers of quality programs • Increased attendance at programs • Increase in number of people served annually by Senior Health Insurance Information Program: individual appointments, community education programs • Intergenerational programming, especially related to the Family Folk Machine Choir 0 7 performance seasons/programs o Multiple collaborations with Voices of Experience senior chorus o Educational music video produced with grant from Community Foundation of Johnson County o Upcoming large-scale songwriting project with grant request pending with Iowa Arts Council • Enhancements in technology education programs o One-on-one computer mentoring volunteer program o Weekly tech help sessions by SCTV 5 Strategic Planning Report Pp 1-9 o Collaborative program offerings with ICPL o New computers in computer lab • Established liquor and rental policies for the Assembly Room • New database software system that enables online registration and streamlines some elements of staff workflow • Large increase in community services including SHIIP and Tax Aide • Continued growth in membership • Maintained strong participant base of approximately 1600 • Stronger sense of member ownership of the Center o Increased role of participants in management and decision -making at Center • A sense of political efficacy that seniors can wield • Strong effort to expand programming • Resolved issue with NHB regarding equipment and music ownership • Established University of Iowa Counseling practicum at The Center • Slow increase in cost recovery • Library o Completely reorganized o Volunteer manager trains and supervises other Library volunteers o Catalogs, weeds, works with the "gift' employee at ICPL • English Conversation Group —work with international scholars, students, residents in classroom/one-one-one setting o 5-6 additional teachers • Game Group— started Bananagram • Tell Your Own Story • Presentation by Colin Milner and article in Active Aging magazine • Raising participant fees was met favorably by participants • Obtained accreditation Issues, Concerns, Trends and Opportunities The following were identified as issues, concerns, trends, and opportunities that may affect future Center services, policies, programs or operations: • Funding/Finance o External pressure to increase fundraising o Process of fundraising o Funding from City of Iowa City, lack of funding from the county and other communities in the area o Potential pool of donors is limited o Potential pool of fundraising volunteers; is it as great as survey indicated o Need to promote understanding of how the public can donate to the Center o Need to cover Development Specialist salary and benefits within two to three years o Opportunity to generate revenue with rental of Assembly Room o Several significant capital projects on the horizon: carpeting, furnishings, window treatments, flooring, and the kitchen, lobby, and assembly room remodel o Decision: Follow mission to serve olders and community or eliminate programs to use facility to generate revenue to increase cost recovery. • Membership: Strategic Planning Report Pp 1-9 o Diversity of membership • Will require expansion of services to neighborhood areas • How well does membership reflect community? o With baby boomers retiring, opportunity for increasing membership Staffing: o Pressure to increase memberships and programs puts strain on small staff o New half-time fundraising position will not address concerns of burdening current staffing levels o Outreach of programs and information into community is often brought up/considered, but seems unattainable with current staffing levels o Staff succession planning • Image/Perception: • There is a need to change the widely held view that aging is a bad thing and the negative associations with the word senior and the term "senior center." Older o adults need to be recognized for the economic and social contributions they make in a community. o Perception that the Center is place for old people who are women and disabled; card players, Bingo, etc. o Center needs to be recognized as an organization that promotes healthy lifestyles which can delay or eliminate the need for more costly health care services • Need to continue to offer programs to promote healthy lifestyles • Building/space/location issues: o Balancing space needs —i.e., Senior Center programming vs. room rentals o More space needed to provide confidential services to individuals o Historic but aging building - in many ways lacks flexibility to meet current and projected needs; is expensive to maintain o Center is conveniently located for some, but hard for others to get to because of transportation issues — parking, downtown, ramps, parking fees, etc. o Population is growing and one single senior center may not have the space to serve all of those interested in programs offered. o Would The Center be able to offer more expansive programs and services with free parking and lower overhead costs at a different, dedicated senior, location? • Collaboration/cooperation: o Opportunity to jointly market, share facilities and generally work more closely with Parks & Rec and Library o Relationships with in-house groups/programs • Demographic trends: o More active senior population o More older adults continue to work— is there a need for more evening and weekend services? o Increase in rate of Alzheimer's disease and other dementias. How to continue to serve older adults who are experiencing transition into disability, how to support caregivers. • With the current City Council, there is an opportunity to advocate for the inclusion of olders in urban planning. Development that will promote living in place, placemaking, and healthy lifestyles. Planning that takes into consideration all aspects of transportation and neighborhood design. Strategic Planning Report Pp 1-9 Issues, Concerns. Trends and Opportunities (continued) • Need to recertify Accreditation in 2017. • Friends of the Center organization is in transition Transportation issues: o Dedicated bus stop o Safe crossings/time lights o Clean streets (ice/snow) o Maintain SEATS service • Housing: o Senior housing should be more integrated with the community o Need affordable living downtown for seniors Bed Bug Policy June 2016 Purpose 1. To diminish the presence and spread of bed bugs in the facility by outlining routine preventative measures and the immediate and long-term staff response and responsibilities following any confirmed sighting of a bed bug(s). II. Background 1. Bed bugs are a growing problem across the United States. In addition to finding them in bedrooms and resting areas where people live, they can be found in upscale hotels, movie theatres, doctor's offices, dormitories, libraries, and senior centers. ANYONE can have a problem with bed bugs. 2. Bed bugs do not fly. They transfer to new locations by "hitchhiking" on personal belongings, furniture, clothing, backpacks, or similar items transported between two places. 3. While a public facility typically does not provide a desirable habitat for bed bugs, they can serve as a distribution hub between locations. 4. An infestation involves a large number of bugs that are likely to result in damage or annoyance. Finding one or two bed bugs does not necessarily indicate an infestation, it is an occurrence. 5. Bed bugs are not known to transmit disease and there is no need to suspend operations in the entire facility when bed bugs are found in one location. The immediate area surrounding the find shall be closed, but the remainder of the facility shall stay open as ususal. 6. While bed bugs do not cause disease, an individual dealing with bed bug issues may experience a diminished sense of wellbeing caused by such things as: a) A loss of sleep b) Feelings of isolation c) Being overwhelmed by the required effort to eliminate the bugs or associated expenses. III. Routine Prevention and Monitorin6 1. Early detection and treatment is very important in the control of bed bugs. 2. Custodial and maintenance staff should be alert to the presence of bed bugs as they carry out their day-to-day activities. 3. Bi-annual inspections of the facility using a qualified sniffer dog shall be routinely performed. The frequency of dog inspections may increase if deemed necessary. a) Canines are trained to track pheromones of live bed bugs and have an accuracy rate over 90%. This is by far the best method of detection. b) Bed bugs can infest a facility at any time and may be hard to detect. Finding them before they are heavily populated makes the extermination process easier and more effective. Routine inspections will provide reassurance to concerned participants, visitors, and staff. 4. All clutter must be kept to a minimum. 5. Avoid storing materials on furniture or floors. 6. All donated items will be routinely inspected prior to being released for use. a) Establish and promote a monthly drop-off date and time period during which donation will be considered and received if appropriate. Bed Bug Policy June 2016 b) Ask that all donated material be sealed in a plastic bag prior to being left at The Center. Visually inspect the item prior to distribution. If results of inspection are questionable or the material is infested, use contained heat treatment or discard. c) Donated items "dropped off' without to staff approval or knowledge should be collected and immediately inspected, or placed in a sealed and labeled plastic bag until the inspection can take place. All bagged items are place in a confined storage area away from public access and the larger facility. If results of inspection are questionable or the material is infested, use heat treatment or discard. d) Maintain a drop box with diatomaceous earth for returned library books. Prior to shelving, visually inspect all donations and returns for evidence of bed bugs. If results are questionable, or the material is infested, use contained heat treatment or discard. 7. Lost and found items will be placed in sealed plastic bags prior to storage and handled according to policy. IV. Staff Role in the Prevention and Response to Bed Bugs 1. Each staff person and involved volunteers shall review annually, and receive appropriate training to be familiar with all steps of the Integrated Pest Management Protocol for Prevention and Treatment of Bed Bugs (See Appendix A) and be able to initiate or facilitate action at any point in the process when needed. 2. Each staff person shall be able to describe the basic characteristics of bed bugs, including appearance, signs of their presence, and typical habitat locations. (See Appendix A, Attachments 1- 2) Each shall take appropriate action in response to a personal sighting or a sighting reported by a participant or visitor. 3. Any staff member dealing with bed bugs at home shall report the situation to the Coordinator or designee as soon as possible. 4. If bed bugs are found in an employee work area or home, the employee shall exercise maximum precaution to avoid transporting bugs between locations until the PMP indicates the area is free of the pests. a) Conduct a "self -inspection" and examine all items brought in or out of a building when entering or leaving: shake things out or brush them off, check all areas of clothing including pockets, hems, shoes, laces, cuffs, socks and the like; use disinfectant wipes to clean off surfaces; and perhaps involve a "buddy" to check areas not easily seen. b) Hang coat and keep personal items off the floor in sealed plastic containers or clothing bags. c) Reduce all clutter in work space and the number of items carried from one place to another. d) Inspect work area frequently for any sign of bed bugs or their habitats. V. Integrated Pest Management to Control Bed Bugs in the Event of Occurrence or Infestation 1. Confirmation of bed bugs in the facility by a Pest Management Professional (PMP) shall lead to the immediate implementation of the Integrated Pest Management Bed Bug Control Procedure. (See Appendix A) 2. The PMP and trained staff will determine the areas to be treated and the extent of treatment. Widespread pesticide treatment is not always necessary. Bed Bug Policy June 2016 3. When chemical applications are employed, appropriate MSDS forms must have been submitted to Center staff by the PMP prior to the application of any product. VI. Public Communication in the Event of a Bed Bug Occurrence or Infestation 1. Provide education, information, and support (See Appendix A, Attachment 3) a) All media inquiries shall be addressed by the City Communication Office, Coordinator, or designee. b) Staff shall respond quickly and accurately to all member/participant/visitor inquiries in an open, honest, and frank manner. Appendix 1 Bed Bug Policy Integrated Pest Management Protocol for Prevention and Treatment of Bed Bugs I. When to Treat for Bed Bugs A. Determining the Scope of Treatment 1. The scope of treatment should reflect the bed bug findings. 2. "Only treat if a true infestation is found with breeding bed bugs. Remember, a single bed bug is not an infestation." hit s:-/www.e a. oy/bedbugs[protectinRyourself_bed_buAg_�ublic-pl.=..ces. Last updated on November 25, 2015. 3. One or two bed bugs found in a workplace does not necessarily mean many more of the bugs can be found in the facility. (http: /centralohiobedbu_gs.org/guidance-foqUrpfessiortalsLsociai services/bed-bugs-in-the-workplac J). 4. When using integrated pest management and routine monitoring, pesticide use is not always necessary. 11. 9 steps of Integrated Pest Management A. Correctly Identify the Pest 1. If possible, suspected bed bugs should be captured in a sealed plastic bag or between two pieces of clear plastic tape. It should be kept intact for positive identification by a licensed pest management professional (PMP). Accurate identification is critical. 2. Identifying Bed Bugs (see Attachment 1) a) Three basic and visible life stages: egg, nymph (5 juvenile stages), and adult b) Adult is small; approximately the size of an apple seed. c) Flat, brownish in color, body becomes more round after blood meal d) Wingless and cannot fly orjump, but crawl very fast e) Feeds on the blood of humans and other mammals; adults can survive a year or more without a blood meal f) Leave behind dark fecal spots that may bleed on the fabric like a marker; eggs about 1 mm in size that adhere to surfaces; and pale yellow skins that are shed at each stage as the nymph grows g) Bites often leave red welts or similar reactions on people h) Typically nocturnal, but can adapt to new situations. B. Inspect and Determine Area to be Treated 1. Initially done to determine the extent of the problem and the necessary management process. 2. If possible, isolate and vacate the immediate area in which the bed bug was found. Leave the area otherwise undisturbed until seen by a PMP to determine the extent of the infestation. Typically, the PMP prefers to examine the area prior to the final determination of the area to be treated. 3. If bed bugs are found in one room, it is not necessary to close off an entire floor. Judgment must be exercised based upon the number of bugs discovered and the location of the room. 4. Equipment that can be used to locate bed bug habitats includes: a) Screwdriver to check electrical wall plates. Appendix 1 Bed Bug Policy b) Compressed air and hand-held hair dryers for cleaning computers or flushing bed bugs from narrow spaces. c) Plastic bags for specimens. d) Alcohol, glass cleaner, or baby wipes to determine if stains are bug droppings. e) Magnifying glass to help visualize eggs and smaller bugs. f) Putty knife, playing card or some type of crevice tool to drive bugs out of tight quarters. g) Flashlight. h) Plastic packing tape. i) Specially trained dogs are able to detect even small numbers of bed bugs/habitats with about 95% accuracy S. What to Look For: Evidence of Bed Bugs a) Live bugs at all life stages ranging from poppy to apple seed in size b) Droppings that look like dark colored stains on fabric and slight bumps on hard surfaces c) Shed skins d) Eggs 6. Where to Look: Typical Habitats in Public Facility (see Attachment 2) a) Typically gather and hide in secluded places where a person sleeps or sits for long periods; in a heavy infestation the bugs are likely to be anywhere they can hide. b) The heat and carbon dioxide produced by humans attracts bed bugs. Nocturnal, except in places where carbon dioxide levels are high during the day or places where their night time feeding process is disrupted. c) They prefer areas where people sleep and on fabric, wood, and paper objects over metal or plastic. d) Do not live on people. They may "hitchhike" on a person or object and move from one location to another. e) In a public facility, areas such as the following should be checked: I. Upholstered furniture: seams, creases, and between cushions II. Underside of furniture; in drawers III. Any narrow space or crevice such as window framing, floor molding, or wall cracks IV. Under loose wall paper or peeling paint V. Behind electrical outlets and switches VI. Under carpet edges VII. Electrical equipment VIII. Inside and underneath drawers IX. Books and book shelves X. Stacks of paper f) Avoid disturbing the bug habitat during the inspection so the bugs do not scatter. C. Maintain Records 1. Include a description of the initial complaint and what it was based upon (e.g. bed bug sighting or bites). 2. When and where bed bug(s) were found. 2 Appendix 1 Bed Bug Policy 3. Date(s) of treatment. 4. Type(s) of treatment used. 5. Treatment area. 6. Employee and public communication. 7. Follow-up actions taken. 8. Any other relevant information D. Public Communication and Education 1. Present a short, concise, and focused message. a) Use positive language when discussing all aspects of the occurrence and IPM policy. b) Do not use acronyms or professional jargon c) Make the most important points immediately and again at the conclusion. d) Speak clearly; be honest, frank, and open. e) Discourage panic and stigma associated with bed bugs. f) Avoid using the word infestation or infested. Use occurrence to describe minor or easily controlled problems. 2. Listen and respond to public concerns. 3. Points to include when discussing the situation with participants, visitors, or media: a) Despite the fact that there is a prevention and control program in place, the current increase in the occurrence of bed bugs makes it difficult to prevent them from getting into the facility. b) There has been a confirmed sighting and define the area involved. c) The Center is prepared for this event. Senior Center staff and PMP will work together to kill any bed bugs existing in the specific area of the facility. Combination of heat, steam, deep cleaning, and chemicals when necessary. Frequent follow-up will take place to make sure the problem is under control. Once we are confident the bugs have been eliminated, we will return to our routine monitoring program. d) Identify planned action steps without making promises or guarantees. e) Bed bugs are not a threat to public health. There is no need to close the facility. Although, access to the area where the bed bug was found will be prohibited until treatment has been concluded. f) All chemicals used (if any) are approved by the USEPA, are considered safe, and will be applied at night. MSDS are available on site. 4. Address common misinformation and the stigma associated with bed bugs. a) People do not "have" bed bugs. Bed bugs are hitchhikers; traveling from place to place on objects like back packs, purses, shoes, and any other objects moved from place to place. It is not a problem related to a specific population. No one is immune; they are not related to any particular lifestyle or socioeconomic or ethnic group. Someone who recently stayed in an upscale hotel is just as likely to bring a bed bug into a public building as a homeless person. 3 Appendix 1 Bed Bug Policy b) Use fact sheets and other educational methods to provide information on the bed bug's appearance, habits, and habitats; control measures; personal protection; available resources; and other related topics. (See Attachment 3) E. Clean and Remove all Items (Clutter) in Designated Area 1. Using appropriate technique, carefully inspect and remove all clutter and unnecessary material from area (See Attachment 4). Each item must be evaluated and treated separately. a) Carefully examine each item to determine the presence or absence of bed bugs. If an item is determined to be "clean" it should be bagged, marked clean, and moved to another area. If it is determined that the object has bed bugs on or in it, it needs to be disposed of in one of the following ways: Items to be discarded need to be defaced, sealed in a plastic bag, and labeled noting the content is "infested with bugs". II. Any items from the area that are to be kept and are of proper size may be treated using the compartment heat treatment device. Treated items need to be bagged, sealed, marked as clean, and temporarily moved to another area. III. Material items, including shoes, can be treated using a special laundry procedure. Wash clothing at hottest recommended setting and place them in clothes dryer on high heat (120 degrees or higher) for 30 minutes. Items that cannot be put in water, can go directly into the dryer for the heat treatment. Treated items need to be bagged, sealed, marked as clean, and temporarily moved to another area. b) Nothing should be removed from the area prior to being inspected and bagged for treatment or disposal. F. Eliminate bed bug habitats with appropriate cleaning tools (See Attachment 4) 1. Use equipment identified in B,4 a-h for locating bed bug habitats, with the addition of the following items, to remove/kill bed bugs and thoroughly clean habitats. a) Plastic bags for specimens, trash, and items to be removed and treated. b) Vacuum with HEPA filter, crevice tool, brush, and replacement vacuum bags. c) Soap and water to wash surfaces with evidence of bed bugs. 2. Search in areas like the ones identified in B, 6 e to locate active bed bug habitats 3. Focused cleaning techniques for bug habitat areas: a) Use crevice tools and heat to drive bugs out of small places. Vacuum bugs up, catch them with tape, or destroy them with paper towels. b) Bed Bugs eggs are "cemented" in place, so use a scraping motion to remove. c) Any items, including furniture, that are discarded should be defaced, wrapped in plastic, and labeled "infested with bugs." d) Vacuum using a HEPA filter. If possible, have a vacuum specifically dedicated to bed bug cleanup. Seal used vacuum bags in a large plastic bag prior to discarding. e) Vacuum inside and under any drawers. f) Beat or pat furniture while vacuuming to drive out any bugs. Appendix 1 Bed Bug Policy g) Vacuum on the underside of furniture; pay attention to screws and nail holes. h) Vacuum around heating units, wall moldings, and carpet edges. i) Wash furniture surfaces with orange, lemon, or pine based soap or detergent cleanser. j) Wash windows and frames with soap and water. k) Steam clean carpet, floor, furniture, floor and wall moldings, and other habitat areas as appropriate. G. Remove remaining bedbugs with thorough cleaning of entire area 1. Thoroughly clean remaining area (determined with earlier inspection) in preparation for chemical application. a) Vacuum using a HEPA filter and clean entire area following habitat clean-up. Seal used vacuum bags in a sealed plastic bag prior to disposing. b) Wash remaining furniture surfaces with orange, lemon, or pine based soap or detergent cleanser. c) Move furniture away from walls. H. Professional Application of Pesticides 1. When appropriate, the application of chemical pesticide by qualified PIMP following habitat removal and cleaning 2. Do not use agricultural or garden pesticides, insecticide applied directly to the body, bug bombs, or insecticide foggers. They result in dangerous chemical exposure to humans and are not effective in killing bed bugs. Bug bombs do not penetrate cracks and crevices, cause widespread exposure to insecticide, and can contribute to increased resistance. The use of rubbing alcohol, kerosene, or gasoline is prohibited because all are fire hazards. 3. Schedule application for a time when the facility is unoccupied and will remain unoccupied for the amount of time specified by the PMP; typically four (4) hours. 4. Maintain an MSDS form on site for any pesticide(s) used. L Follow-up inspections by staff and professional with repeated treatments as needed J. Following spraying or cleaning, fill all cracks in plaster, tack down wallpaper, and tighten electric plates. 1. Frequent staff monitoring and thorough daily vacuuming until resolution of problem is declared by PMP. 2. Schedule frequent professional (human and canine) follow-up inspections until PMP is certain situation is resolved. 3. Bed bugs are difficult to remove. Expect the need for repeated applications and cleaning. 4. Areas of likely infestation can be monitored with bug detection devices that will trap the bugs. They will not prevent bed bugs, but they will alert you to a problem. Preventing and Getting Rid of Bed Bugs Safety NYC Department of Health and Mental Hygiene http://wvvwl.nyc.gov/assets/doh/ downloads/pdf/vector/bed-bug-guide. pdf From its appearance Red bug adUR (led &unfed) _— s Bed bugs are small insects that feed mainly on human blood. A newly hatched , k3 bed bug is semi -transparent, light tan in g color, and the size of a poppy seed. Adult w' bed bugs are flat, have rusty -red -colored s_ oval bodies, and are about the size of an apple seed. J Bed bugs can be easily confused with % other small household insects, including w�i carpet beetles, spider beetles and newly hatched cockroaches (nymphs). spiderbee9e Bed Bugs Ii: A 2, Attachment 1 Carpef Geetie A, cockroach nymph (I'uvenile) City of Hamilton Corporate Bed Bug Guideline Hunan Resources, City of Hamilton Onttario, Canada 2015 http:/lwww2. ha milton. ca/NR/H RFormsDocs/ Bed-Bug-Gu idelines, pdf Imm: 11 n Ulu I \. l�nlslvoCLana� 1 j E9 f1,5 rn<gpmTl Ilmm �rvJl ia:ro atLM nnalth: m'roq Seecmd Stella Lana MhI S.ns n[�:.kl n'.ea1j111Sn rnmt Llfe Cycle of the Bed Bud f cumes lealuldnus 1' Adult Tul, repn+0.+d N«d madio .......t ocela fonuta bl iq W 5 cTls tv dy tMrr.nn`i Ttlrd SlegOlarw inbsa blMJ meal ��n mpMS flhh SYBe Larva iYOf atrUJl TCT1 r�4++rI h10'if Fourth Stsgq Larva Bed Bugs II: B 6, Attachment 2 Inspecting other furniture and storage areas: Furniture, such as night stands, will be likely places to find bed bugs, since they can easily crawl to distant hiding spots. As the bed bug population grows, overcrowding may cause them to wander. Furniture near the bed can become infested and infestation can quickly spread away from the bed if no control measures are taken. • Empty drawers and shelves of the furniture closest to the bed. • Place items into plastic bags to be inspected and cleaned. • Pull out drawers and inspect every corner and the undersides, using the crevice tool to check under the metal drawer guide. • Use the crevice tool to inspect gaps wherever the tool will fit, such as between the shelf and bookcase frame. • Turn over all furniture to inspect the underside. • Be sure to inspect screw and nail holes. • Plastic and metal furniture may harbor bed bugs, follow the same inspection procedures. Bed bugs hiding is the screw bole of an office chair. Photo by L. Sorkin. Source, Guidelines for Prevention and Management of (Jett Dugs in Shelters and Group Living Facilities J.L Gangloff-Kcaumann and C. Pichler, New York State IPM Program Cornell LJniversity 2008 See; httus:�jecointnons cornell.� dufbitsire'tm(handle 1813/n346__I(t wde_Ihz�rs fizrt( het s-r rgt Jr NYSI1)M.f)df?segftenca MSAliOwec ® Electronics, such as lamps, remote controls, alarm clocks, and radios should be placed into plastic bags for further inspection. If bed bugs are found in the frame of the furniture where the radio or clock sits, further inspections of those items and possible heahnent are warranted. a Office -style chairs should be inspected by tuning them over and looking under scams where fabric attaches to the frame. Also check screw holes. Plush furniture, such as a couch, will harbor bed bugs, even if residents are not sleeping there. In these cases, inspection will be more difficult due to the many inaccessible hiding spots. o Inspect pillows and cushions, particularly the scams and the folds around zippers. a Look at and under legs of chairs and couches. ® Turn over the furniture and remove the thin cloth backing under each piece. o Pay special attention to staples and where material is stapled to the firanne. ® Look inside at all wood parts of the frame. ® If the piece is highly infested, consider disposing of it in a proper manner (see below for furniture disposal guidelines). Bed bugs and debris on the underside of an upholstered chair. Photo by I... Sorkin. Inspecting the room perimeter: Once established, bed bugs will spread toward the perimeter of the room, including walls, moldings, and rugs. o Look at moldings or the joint between the floor and wall closest to the bed. c Use the crevice tool to check behind moldings. The tool will chase bed bugs out of hiding if used in a sweeping upward motion. ® Fold back the edges of wall-to-wall carpets to inspect for signs of bed bugs. a Pay attention to the tack strip of carpets. ® Look under the edges of area rugs. Base molding nest to the wood leg of a o Using a screwdriver, remove electrical bed. Photo by J, Gangloff-Kaufmann. switch and outlet, and phone jack plates to inspect. If bed bugs are hiding in these areas, signs may be evident along the edges and on the back of the plate. m Inspect everything hanging on the walls. If framed art or photos are present and there is evidence of bed bugs nearby, open the frame to inspect inside or miner the paper backing. 0 Check under loose wallpaper and areas of peeling paint. • Take down curtain rods and inspect inside them and underneath hardware on the walls. • Look at closet, bathroom and other door frames, along hinges, and in the bore hole for the latch on each door. • Make a note if bed bugs are found on walls. Ceiling lights and fixtures with bed bugs could indicate that they are moving from the upper floor unit. • If bed bugs are on walls, they may hide under ceiling moldings and in smoke detectors. Phone jack next to the bed. Photo by J. Gangloff-Kaufinann. Inspecting unusual locations: Bed bugs may turn up in unexpected places in moderate and large infestations. If (lie infestation is large, every object in the affected area should be carefully inspected. Bed bugs have been found in such locations as: • Television and other remote controls, in the battery compartment • Telephones, cell and cordless phones • Lamps and alarm clocks • Computers and other electronics • Cardboard boxes in closets and under the bed • Children's toys and stuffed animals • Jewelry boxes • Brick walls and "popcorn" or other textured ceilings • Books, magazines, newspapers, and files • Inside hollow doors • Ceilin li ht fixtures smoke detectors g g • Heating twits, air conditioners and ducts Bed bags hiding in the tab of a • Wheelchairs dictionary. Photo by 11. Stravino. V Preventing and Getting Rid of Bed Bugs Safely The Pennsylvania Integrated Pest Management Program fl Philadelphia School and Community IPM Partnership http://www.nyc.gov/html/doh/downloads l.. ' ' /pdf/vector/bed bug guide pdf...... „ Look for bed bugs, blood stains, droppings and eggs (a flashlight and a k magnifying glass will help). Start by looking in an area 10-20 feet around 0, where you sleep or sit. That's the distance a bed bug will usually travel. s' Keep a written record of every room and location where you find signs a of bed bugs Share this record with a pest control professional 7 - I rrr Chock o- i&VtoTnd box springs, hod framesadding ® Check bottom seams, tufts and any rips in the covers of mattresses and box springs. Look underneath the bed and along the bed frame and headboards. Chock cracks and crevices in bedroom furniture, floor boards and hasehoards, windows and door trames ® Use a flesh light to inspect also work. If live bugs do cracks and crevices of come out, crush them vaij furniture, windows and paper towel aii thr lv` door frames. �way;quts e yo burrii ® Swipe a putty knife n ol8 R m o r yuer, fFu subway oI no,oard7(1- itu���nt�o� kt�i� Bed Bugs II: D 4b, Attachment 3 Selection of Fact Sheets Included In: and Management of Bed Begs in Shefters and Groin Living Facifities U., Gangloff Kaufmann and C. Pichler, New York State IPM Program, Cornell University 2008 f How to avoid picking up bed bugs at work; Workers involved in housekeeping, facilities uaiuteuauce, medical and social work will be at risk for picking up bed bugs from all infested room or home otheir contents. however, there are steps that can be taken to reduce these risks and workers mast be prepared to follow these steps to protect themselves. Follow these recommcndnlions to reduce the risk: • Know or ask ahead of time whether the room or space has bcd bugs. • Do not bring bags or personal belongings inside the room, carry as little as possible With you. • For cleaning and maintenance crews, Wear a Tyvck brand suit or similar protective coveralls Ibat Will prevent bed bugs from hitching a ride on the clothes or sloes. Discard the coveralls by changing immediately and by scaling the suit in plastic bag. • Dissolving plastic bags are available that allow the user to isolate infested clothing until it can be placed in the wash, These bags dissolve in the laundry. • For social and medical service providers, bring it portable stool to sit on and remain in the middle of the room. If this is not possible, be sure to sit or it hard chair, not on plush fiuuiturc or beds. • Carefully shake out your clothcs while standing outside before returning to your car or office. • Bring it change of clothes and shoes for working in the field, change clothes at work and keep the field clothes and shoes in a sealed bag for laundering. • Be vigilant about What to look for. Bed bugs are visible, but the youngest ones are very small. Inspect your own living and work space oil it regular basis. • There are currently no insect repellents that arc labeled for bed bugs, 29 How to Prot:ect'You and Pout- Family front Bed Bins Introduction In the past ten years bed bogs have become a sc ious pest in the US. Bed bugs, like mosquitoes, arc insects that feed on blood. Bed bugs live in the home, especially in and around the bed, and usually bile at night when people are sleeping. They will feed at any time of day if necessary. Bed bugs have three main stages of life, the egg, the young and the adult Young bed bugs can vary in tts Before and after a blood meal size font poppy seed to sesame seed, and adults cmt be as big its an apple seed. All are tau or brownish -red in color. They may be Full of blood, as seen in the drawing to the left. The first sign of bed bugs is usually a group of bites. If you expericncc bites, look for bed bugs in your bed or where you have slept recently. Have you been outside in warm weather? They could be mosquito or flea bites or something else. Everyone reacts differently to bed bug bites. Some people don't react at all, and others develop itchy lumps. Fast Facts about Bed Bugs Bed bugs: Do not transmit diseases to people May trigger asthma Can not fly orjump, but can run fast Are large enough to be seen Can be transpoi led in personal belongings Are often found on thrown out furniture Can travel through a building Can be difficult to control ° Can be climinnted and prevented Where to Look for Bed Bugs Check the sheets, pillows and blankets for stains. Look under the mattress and pillows. Check the seams and puckers of the mattess and box spring. Look at the bed frame for bugs and stains. Check the floor and moldings. Look inside and underneath drawees, Radios, phones, clocks near the bed or on a nighistand may also be hiding places for bed bugs. Bed bug droppings and egg shells. Photo by Gary Alpert. Bed bog adult and droppings on a mattress. Photo by 1-hu'old Harlan. 34 How to Help Yourself • Don't panic, bed bugs a e not life threatening. • Call your building manager, landlord or social service provider inanedialcly if you think there may be bed bugs in your room or bed. ° Follow ell iostruclions given (o you. • Rush and chy your clothing and bedding of hot. 30 minutes of heat kills bugs and their eggs. • Wash donated clothing before wearing. o Do not take furniture or items from the street, they may have bed bugs! u Do not try to use pesticides on your own. a "Bug bombs" are not effective for bed bugs. o 'Palk to others about it; bed bugs are common today in all types of housing, Everyone should be aware. • Cooperate with those trying to help you. Bed bugs and residue on back of vinyl molding. Photo by Louis Sorkin. Prevent the spread of bed bugs by following these steps and talking about it. Ask for help! Correct identification! Bed bugs may be confused with other household insects such as cockroaches, carpet beetles, or spider beetles. if you find an insect that may be if bed bog, SAVE IT ill a container for identification! These m•c not bed bags: German cockroaches Young roaches look like bed bugs. Look for rectangular egg cases till([ fecal pel lots, The color is more brown than rcd. Carpet and warehouse beetle adults and larvae may appear in beds feeding on hair and feathers. Larvac may shed tiny hairs Ihal cause itching but these .`r do not bite. ` Shiny spider beetles are ofica confused with bed bugs and ticks. They feed on dried plod material, seeds, or dried meat and do not hilt humans. 35 Do I have bed bugs? Bed bugs are a growing Problem in all types of living situations. If you have seen bed bogs or have itchy bites that coal([ be from bed bugs DON"T PANIC, but seek help quickly. There are many steps that you must take to help get rill of bed bugs. Read on; 1, -Seek advice. Contact your building or facility manager and arrange for someone to check for bed bugs. If you see bags, capture them on sticky tape or on a tissue and More them in a plastic bag is the freezer for identification Insects found where you live could be one of many things. Don't assume Ihat they are bed bags. Do not move belongings until continuing you have bed bugs. Sec References for a list of Cooperative Extension diagnostic laboratories, 2. — Prepare to clean your living space thoroughly if someone confinns that bed bugs are Present. Cleaning includes the following: • Wash and dry all clothing on hot settings, Drying oil HIGH for at least 30 minutes is more important than washing to kill bed bugs. • Washing and drying bed sheets, blankets and pillow cases at high tanperatures, Again, drying on HIGH is most important. • Shoes, pillows, curtains, coats, plush toys can all be placed into a dryer at a medium to high temperature. • Picking up and organizing your personal belongings to reduce the amount of clultcr in your living space. • Providing access to all walls, closets, space around the bed and fornilure lot, an inspector to search for and get rid of bed bugs. c Storing cleaned Items In plastic bags away from the problem • Vacuuming and washing the floors, or letting a cleaning crew come in to clean. o Dispose of vacuum bags immediately, they will contain live bed bags. 2. — Prepare to follow more thorough instructions given to you by the manngenlcnL Prepare to cooperate and do what is required to eliminate bed bugs. Without your cooperation, the bugs will not be eliminated. There are no simple ways to kill bed bugs. 3, — Do not buy or plan to use any over the counter "bug bombs" or insect killers on your own, You will only spread the bed bugs Rarther into your living space and belongings. it. — Do not pick up discarded items on the street, Although there mn many valuable items being tossed away, today many of these items, including clothes and shoes, arc already infested with bed bugs. Avoid taking these items. Any used furniture, even bought, should be inspected. 36 Preparation of a room for treatment is essential to the successful mamagcmcnt of bed bags. Most pest managers prefer to conduct an inspection BEFORE any cleaning or rearranging has occurred. This gives the Pest manager a sense of the frill extent of the problem and prevents the disturbance and spread of bed bogs before treatment, however, once bed bugs are located and the size of the problem has been estimated, room preparation must be done, and usually by the resident. Some clients may need help and the pest control professional or building management must be sensitive to this. Suggested room preparation stops include: ❑ Remove all blankets, sheets, covers, pillows, bath towels, and drapes/curtains from the bed and room and place them into bags for transport to the laumhy. El Empty drawers and closets and place belongings into plastic bags. Place all clothing and coats into bags fortransporl to the laundry. Shoes, pillows, and children's plush toys should be bagged for the laundry. ❑ Plastic toys, books, electronics, and anything that cannot be washed should be bagged separately for inspection, ❑ The room should be. empty, of all cloth and plush items, except plush fiu-nituic, If possible, the pillows of plush furniture should be removed and laundered. ❑ Move furniture at least 18 inches away from the walls. People may need help with this. ❑ Remove outlet covers and switch plates on all walls. ❑ Picture frames should be removed from the walls and cleaned or treated. ❑ People and pets must leave the arcs during treatment and whit the stated amount of time before reentering, usually 4 hours. ❑ If there is a fish tank in the household, it should be covered with a towel or plastic, because fish arc very sensitive to many pesticides. ❑ All clothing, linens and other items must be cleaned (free of bed bugs) and kept isolated until the client is moved to a new room or location, or moil the bed bug problem is eliminated. ❑ Make sure the pest control professional can get to all furniture, closets, beds, and baseboards to inspect and treat. 37 f m.�',s��„y"y42�.y�{y�"+{yR��.''/�r�'�y�p'„{�sE. 3ry^n gip,,♦ywn `{"� pt ¢4$(:�. g-�[ /)"{.�.yg,..y��.-,._-�'}�,g ♦''S � -�..c i Pesticides, alone, will not eliminalc a bed bug infestation. Inspecting and cleaning (lie livino, area and all personal belongings are critical for bed bug control and elimination. Cleaning should occur before pesticides are used. Follow all the recommended steps as they apply to the individual situation: ❑ Seal all clothing and linens in large clear plastic bags, Clear bags are good because bed bugs call be seen inside them. ❑ Seal shoes, coats, pillows, children's plush toys, and small rags and mats in large clear plastic bags. ❑ Personal belongings should be inspected carefully, cleaned, mid sealed ill plastic bags or bins. Do not use cardboard boxes, bed bags can hide in folds and will deposit eggs there. ❑ All clothes, linens, pillows, shoes, coats, and children's plush toys should be treated by placing them into a HOT dryer for 30 minutes. Do not overstuff the dryer, heat must reach all items. ❑ Keep cleaned items separate from items that have not been checked or cleaned. ❑ Unless you are sure that there arc no bed bugs on personal belongings, these should remain ill the bag or bill until they call be carefully inspected or washed. ❑ The room should be emptied of all personal belongings and floors thoroughly vacuumed with a brush attachment (which should later be washed in hot water and detergeno, ❑ The mattress and box spring should be vacuumed to remove any live bugs and debris and immediately encased or prepared for Ircatancnt. ❑ Hard furnituic, floors, and walls should be washed liberally with soapy water. Outicls and electrical switch plates should be opened and inspected for signs of bed bugs, but not washed! ❑ Wash in and wound ally non -electric heating units (such as steam pipes or radiators). 38 Bed Bugs II: E 1 & li: F, Attachment 4 Armed forces Pest Management Board TECHNICAL GUIDE NO. 44 Bed Bugs - Importance, Biology, and Control Strategies Information Services Division Armed Forces Pest Management Board, March 2012 http://www,med.navy.mil/sites/nepmu6I DOcumenls1EDNT13-AFPMB%20BED %20BUG%20TECHNICAL%20GUIDE44(MAR2012). pdf Control Strategies and Techniques Detection. A bed bug infestation is usually revealed through finding live bugs or, observing signs such as dark fecal deposits or lighter rusty spots on bed linens or in harborages, discovering eggs or cast skins in harborages or near reported feeding sites, or smelling the bugs' characteristic odor (Fig. 6). Any combination of two or more of these signs can help verify an infestation, and help determine the bugs' distribution and prevalence. Monitoring may be augmented by using sticky traps and insecticidal aerosols that produce a flushing or excitatory effect. For eimicid species that mainly feed on bats or birds, detecting and locating their usual hosts' roosts or nests is important. The presence of such hosts may signal a possibility that their removal or exclusion could trigger or hasten an infestation of nearby human living areas. Inspection. Detailed inspection by a qualified person is the essential first component of any effective bed bug control program. If found, the bugs must be detected, accurately identified (IDed), and their harborage sites and a rough estimate of the population size must be determined as quickly as possible. Even with the use of detection dogs or the new devices for attracting or trapping bed bugs, visual inspections must still be done to determine the exact location and extent of each detected infestation before any control effort is undertaken. Certain pyrethrin-based flushing agents can help stimulate the bugs to move around, making them easier to detect where populations are limited. For cimicids that feed chiefly on bats or birds, their populations can usually be located by finding and examining their hosts' nests nearby. New bed bug detection and monitoring techniques. Several new techniques recently have been developed and are being marketed for detecting and monitoring bed bug infestations. Dogs are being specially trained to detect even sunall numbers of live bed bugs, and possibly their viable eggs as well, with a reported accuracy of about 95% (Pliester el al. 2008). Pheromones and alarm scents produced by the bugs themselves have been characterized and are being developed for possible use to attract the bugs or facilitate other control techniques or products (Siljander el al. 2008, Benoit el al. 2009). Special high-technology devices (e.g., see Anderson el al. 2009) combine various elements like COz, proprietary chemical lures, and heat to attract and catch bed bugs seeking their next meal. Other, physically simpler barrier or harborage -mimicking devices can also intercept and trap bed bags (e.g., see Wang el al. 2010). Each of these has considerable promise as an additional tool, but none of them appears, so far, to be a "stand alone" method for controlling bed bug infestations, regardless of the physical setting. Even when one of these techniques detects (and even narrows down the general location of) any population (infestation) of bed bugs, someone still nmst confirm their precise sites, ID them, and then effect some kind of control. Additionally, not even the previously mentioned dogs are accurate all the time (they may have their "bad days," as might their handlers), and the devices can be avoided by a few bugs because of certain quirks in the bugs' own biology and appetilive behaviors. Further, various econonic factors and the Iranian occupants' understanding and cooperation are still essential for optimum success. Fig. 6. A mattress showing typical signs of bed bug infestation. Photo by B. Pannkuk. Education. Educating the occupants of any living space infested by bed bugs is essential to ensure that they actively cooperate in the control program. Occupants must understand that they will be expected to improve and maintain sanitation, minimize clutter, and perhaps also seal harboages to exclude or restrict the movements of the bed bug population. It will help if occupants know some basics of bed bug biology and behavior, as well as proposed control strategics and techniques. Education may include verbal explanations, answering questions, posting notices, broadcasting notices, postings on web sites or distributing handouts in the local language. Throughout a control program, continuous communication should be maintained between occupants, building managers, PMPs and any involved government agencies. Physical removal. Bed bugs can be vacuumed from exposed harborages or resting sites, such as box spring edges or mattress seams, but their eggs are stuck tightly to harborage surfaces and are usually hard to remove. Using a high efficiency particulate air (HEPA) filtered vacuum, which removes >99% of all particles >0.3 micron diameter, will ensure that many allergens associated with bed bugs and their debris are also removed. Vacuuming, especially during inspections, will immmediately remove a significant portion of the pest population and will usually kill some of the bugs. Bed bugs may also be removed from exposed resting sites by pressing down on them with the sticky side of any commercially available tape, hand-picking them, or brushing them directly into a container of tubbing alcohol or soapy water (Potter 2004, Gooch 2005). For eimicids that feed chiefly on bats or birds, it is essential to completely remove all host nest materials followed by thoroughly applying some appropriate control action (e.g., heat) or product (e.g., a properly labeled insecticide) at and immediately around every prior nest site. Exclusion. Bed bugs have weak, flexible, piercing -sucking mouthparts, and weak, simple feet (tarsi) and claws. They cannot chew or claw through even a very thin coating of sealant or an unbroken layer of paper or cloth. Sealing a layer of almost any material in place, to completely cover a harborage opening, can halt bed bug passage. If sealed inside a void or harborage, living bugs are effectively removed from the pest population and will eventually die in place. Sealing most of the openings between a harborage and bed bugs' usual host access site(&) will at least restrict the bugs' movements and help temporarily reduce the intensity of their feeding. Storing clothes and other items in plastic bags or tightly sealed containers can greatly reduce potential harborage sites. Mattress covers. Commercially available plastic covers, (>0.08 min thick, usually with a zippered edge), can completely enclose a mattress or box spring and prevent any bed bugs harboring in therm from accessing hosts. Originally developed to reduce human exposure to allergens in mattresses infested with house dust mites, such covers both seal in and exclude bed bugs. They may also be homemade using plastic sheeting sealed shut with durable, flexible tape (e.g., nylon fiber tape, duct tape) (Cooper and Harlan 2004). An EPA -labeled pyrethroid insecticide has been incorporated into at least one new mattress cover product that is commercially available. Physical killing techniques (heat, cold, controlled atmospheres, steam) Heat. Since at least the early 1900s, bed bugs have been controlled by heating infested rooms or whole buildings to temperatures >45°C, the individual thermal death point for common bed bugs. For heat treatment to be effective, it is critical that high temperature and low relative humidity be attained for a minimum length of time. Pereira el al. (2009) recently published a study that addressed several aspects of this technique for eliminating 10 bed bugs from furniture and similar items in the same room while other actions and control techniques are pursued concurrently. Heat treatment provides no residual effect, and bed bugs can re -occupy any site so treated immediately after temperatures return to suitable levels, Potential physical distortion of structures or their contents, as well as flammability risks associated with some kinds of heat sources, may be a concern in particular situations (Usinger 1966, Harlan of al. 2008). Laundering infested linens or other cloth items hi hot water with detergent, followed by at least 20 minutes in a typical clothes dryer on low heat, should kill all life stages of bed bugs but would not prevent their reinfestation. Cold. Exposure to low temperatures can kill bed bugs if they are kept cold enough long enough. Bedbugs can tolerate -15°C (ST) for short periods and, if acclimated, they can survive at or below 0°C (32T) continuously for several days (Usinger 1966). Cold treatments of rooms or buildings to control bed bugs have not been well studied or often employed, but freezing furniture or other items within containers or chambers, e,g., below 0T (-19°C) for at least four days, may be a practical alternative for limited infestations or to augment other control measures. A new commercial technology uses CO2 from cylinders deposited as a "snow" to kill bed bugs and a variety of pests by rapid freezing, but further field evaluations are needed to verify the efficacy of this technique. The safety of releasing moderate to large volumes of CO2 into certain living spaces, e.g., basement apartments or similarly enclosed spaces, should also be further evaluated. Controlled Atmospheres. In preliminary laboratory tests by the German Federal Environmental Agency, all life stages of common bed bugs were reportedly killed by constant exposure to very high concentrations of carbon dioxide (CO2), at ambient /1�r atmospheric pressure, within 24 hours. However, high concentrations of nitrogen gas (N2) were not very effective under the same conditions (Herrmann et al. 2001). Steam. Steam treatments have been used effectively by some PMPs to quickly eliminate live bugs and their eggs from the seams of mattresses and other cloth items. However, this technique requires training, practice and care. Manufacturers' instructions must be followed concerning the steam generating devices' operation, maintenance and safety precautions. The steam emission tip must usually be about 2.5-3.8 cm from the surface being steamed. If the tip is too far away, the steam may not be hot enough to kill all the bed bugs and eggs that it contacts, If the tip is too close, excess moisture may be injected into the treated material, which may lead to other problems, e.g., facilitating dust mite population survival and increase; growth of surface molds. Sticky Monitors. Sticky traps area simple way to monitor many crawling insects, and have been used to augment other techniques for control of spiders and cockroaches. Although bed bugs will often get caught on such monitors, many recent reports from PMPs in North America have indicated that they are not very effective at detecting small to moderate populations of bed bugs, even when infestation signs are obvious, bugs are easily observed, and people are being bitten routinely. Pesticide Applications Residual applications. Currently, non -chemical products and techniques are incapable of efficiently or quickly controlling or eliminating extensive or well -established bed bug populations. Precise placement of a suitably labeled, registered and formulated residual chemical insecticide is still the most practically effective bed bug control.'Effective control consists of applying interior sprays or dusts to surfaces that the bed bugs contact and to cracks and crevices where they rest and hide. When using residual insecticides, care should be taken to select the least -toxic active ingredients and formulations, following an IPM approach. Microencapsulated and dust formulations have a longer residual effect than others. Synergized pyrethrins are often lethal to bed bugs, and some may cause a flushing effect, allowing faster analysis of the infested area. If the product label permits, addition of pyrethrins at 0.1-0.2% to organophosphate, or carbamate (where these active ingredients are legal and Iabeled for this use), or other microencapsulated insecticide formulations may increase efficacy by irritating the bugs, exciting them, and causing them to leave their biding places, thus increasing their potential exposure to the freshly deposited insecticide. Diatomaceous earth, silica gel, or other properly labeled dust formulations can also be used to treat cracks and crevices. Reneatment, when needed, should be done after the shortest interval permitted by the label until the pest bug population has been eliminated. The choice of chemical products and specific application techniques can depend on many factors, like the physical location and structural details of the bugs' harborages, the products' labels (which can vary by political jurisdiction), the immediate environment, and local or national laws. Crack -and -crevice applications, Because of their habit of biding clustered together in cracks and narrow harborages, precisely applied crack -and -crevice treatments are among the most effective control techniques against bed bugs. Active ingredients change over time, and several are currently available, as well as some products that contain multiple ingredients labeled for use against bed bugs. Various formulations and devices are also available for applying insecticides to bed bug -infested areas. For example, dust formulations should be used in electrical outlet boxes and in other places where it is desirable to employ low -risk (low volatility and toxicity), long-lasting insecticides. Insect Growth Regulators (IGRs). When properly applied,IGRs have essentially no effect on vertebrate metabolism because of their mode of action and low application rates, but they can have a significant impact on bed bug molting, fertility and egg hatching success (Takahashi and Ohtaki 1975, Moore and Miller 2006). Fumigation, Fumigation of furniture, clothing, or other personal items can kill all bed bug stages present. However, such treatments will not prevent re -infestation inunediately after the fumigant dissipates. Fumigation of an entire building would be equally effective but, again, would not prevent re -infestation, and would seldom be necessary, practical, or affordable (WHO 1982, Snetsinger 1997, Gooch 2005, Harlan et al. 2008). 12 Impregnated fabrics and bednets. Fabrics and bednets, factory- or self -impregnated with formulations of residual chemical insecticides, can help deny bed bugs access to hosts, and may kill some of the bugs that crawl on them. This can be economical because spray, dipping or coating formulations of some permethrin products will often remain effective through many launderings, some for the life of the fabric (Lindsay et al. 1989). However, one West African population of tropical bed bugs, Cnncx hentiptents, was recently reported to be resistant to both permethrin and alphacypermethrin that had been used to impregnate bed nets for protection against malaria vector mosquitoes (Myamba et al. 2002). Ultra Low Vohune (ULV), aerosols, and foggers. Insecticides currently labeled for ULV, aerosols and foggers have little or no residual effects on bed bugs. Most will seldom penetrate cryptic bed bug harborages. If directly injected into harborages, these products may stimulate some bed bugs to become active and move out into the open, allowing them to be more readily seen. Otherwise, bed bugs are seldom killed, even by prolonged or repeated exposure to such products as those currently EPA -labeled in the U.S. Follow -tip. At least one follow-up inspection of infested sites should be conducted at a suitable interval (e.g., 10-21 days) after each control effort or treatment so as to detect any signs of continued infestation, like live bugs, cast skins (after those present earlier had been removed), fecal spots on bed linens or harborages, or unhatched eggs. 13