HomeMy WebLinkAboutMiVoice Business 6930 IP Phone User GuideABOUT YOUR PHONE
Mitel MiVoice 6930 IP Phone
Programmable Keys
12 programmable, multi-
function, self-labeling
keys allowing up to 72
functions
Goodbye
Ends an active call. Also exits
lists (such as the Call History)
and menus (such as the Static
Settings menu) without saving
changes.Call History
Displays a list
of your
missed,
dialed and
answered
calls.
Softkeys
Five state-sensitive
softkeys
Contacts
Displays a list
of your
contacts
Redial
Displays a list
of your
outgoing
calls.
Hold
Places an
active call
on hold.
Mute
Mutes the
microphone so
that your caller
cannot hear you
Speaker/Headset
Toggles the phones audio
between speaker and
headset
Navigation/Select
Multi-directional navigational keys that allow you to
navigate through the phone’s UI. Pressing the center
Select Button sets options and performs various actions
such as dialing our from Contacts of Call History.
On the Home Screen the left and right navigation keys
can be used to access the additional pages of the
programmable keys.
Volume
Adjust the volume
for the ringer,
handset, speaker,
and headset.
Static Settings
Provides services
and options that
allow you to
customize your
phone.
Voicemail
Provides
access to your
voicemail
service
Note: The headset port is for headset use only. Plugging any other devices into this port may cause damage to
the Phone and will void your warranty.
Making a call
1.Lift the handset or press the key.
•For internal calls, dial the 4-digit extension
number
•For external calls, dial 9 + the phone number
Ending a call
1.Place the handset on its cradle, tap the End Call
softkey, or press the key.
Answering a call
1.Lift the handset for handset operation or press
the key for handsfree operation.
Transferring a call
1.Ensure you are on active call with the party you wish
to transfer.
2.Press the Transfer softkey. The active call is placed
on hold.
3.Enter the transfer recipient’s number.
4.Press the Transfer softkey or hang up the handset to
complete an unattended call transfer
-OR-
Wait for an answer, consult, and then press the
Transfer softkey or hang up the handset to
complete an attended transfer.
Parking a call
1.With the caller on the line, press the Park key
•Your display will say, “Parked @ 7499 @
XX” XX can be 01 –99. This is the 2-digit
number you will tell someone to pick up.
2.To pick up the call, press the Park Retrieve key and
dial the 2-digit number. Example) 01
Creating a multi-party conference call
1.Ensure you are on active call with one of the parties
with whom you wish to create a conference.
2.Press the Add User softkey. The active call is placed
on hold.
3.Dial the next person you would like to conference.
4.Wait for an answer, consult, and then press the Join
Calls softkey to create the three-way conference call.
5.Repeat steps 2 to 4 to add an additional party to the
conference.
Muting
1.Press the key while on an active call to mute the
microphone on your handset, headset, or speaker.
When enabled, this key will be lit, red.
2.Press the key again to unmute the audio.
Mitel MiVoice 6930 IP Phone Call Handling
Holding and resuming
1.To place a call on hold, press the key when
connected to the call. A (hold) icon flashes on
the applicable Line key.
2.To resume the call, tap the applicable Line key.
Call 2
This key is used when you want to answer a 2nd call or
make a 2nd call out.
1.When you are already on your My Phone button
and another call comes in, you can press your Call
2 key to answer the 2nd call. The first call is
automatically put on hold
-OR-
2.If you put your 1st caller on hold and press your
Call 2 key, you will have dial tone. You can make a
2nd call out.
Call Record
1.To record an external call, press the Call Record
key to toggle between On/Off/Pause.
•On
•Off
•Pause
2.When you hang up the recording will be a message
in your mailbox.
To answer calls in a Ring Group
Most main numbers will ring into a Ring Group. A Ring
Group will send the caller to a member or group of
members to be answered. If you have a Ready key on
your phone, you can take yourself in and out of that
group.
1.To take calls, press the Ready button,
•Your phone will ring for the main number
2.To take yourself out of the group, press the Ready
button,
•Your phone won’t ring for the main number
Redialing
1.Tap the Redial softkey to call the last dialed
number as displayed on the Home screen.
-OR-
2.Press the key once to access a list of recently
dialed numbers. Use the up and down
navigation keys to scroll through the entries
and tap the Select Button or Dial softkey to
redial the selected number.
Mitel MiVoice 6930 IP Phone Personalization v
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified
number with one key press. Speed Call keys can be
useful as they can be programmed to dial directly to
an internal or external number or quickly access
features that use feature access codes. You can also
transfer calls to or create conference calls using your
Speed Call keys in place of dialing out manually.
Programming a Speed Call key
1.Press and hold the applicable programmable
key for four seconds.
2.In the Label Name field, enter a label to apply to
the key.
NOTE:Use the softkey to specify
uppercase letters or lowercase letters when
entering the label.
3.Press the down navigation key to move to the
Number field and enter a number using the
dialpad keys.
•(Optional): Press the down navigation
key to move to the Private checkbox
and press the Select button to make the
key a Private Speed Call key. When a
Private Speed Call key is pressed, the
call is considered private and caller ID
information is not displayed in the
phone’s call history.
4.Press the Save softkey to save the information
to the key you selected.
Adding a Personal Contact
1.Press the Contacts key,
2.Press the Add New softkey.
3.Use the navigation key to move to the First
Name/Last Name fields.
4.Enter a label for the First and Last Name.
5.Press the Save softkey.
6.Use the navigation key to highlight Number
7.Use the navigation key to highlight Work/Mobile
and enter the number for work or mobile.
•Remember to include a 9 for dialing an
outside number.
8.Press the Save softkey.
9.Press the Close softkey.
Making a call using the Contacts application
1.Press the key to access the Contacts
application.
2.Navigate to the respective contacts folder,
scroll through the contacts by using the
navigation keys
-OR-
Enter characters using the keypad and press
the Search softkey to use the search feature.
3.When the applicable contact is highlighted,
press the Select button or Dial softkey to
place a call using the entry’s default phone
number.
Note:The Corporate directory are the internal,
City extension numbers. Search by Last Name.
Change Your Ring Tones
1.Press the settings key.
2.Navigate to and select the Audio softkey
3.Select for Internal or External
4.Navigate to the tones and scroll through
5.Select the ring tone you like
6.Press the Save softkey
7.Press Close to exit
Home Screen
The Home screen displays the date and time along with the last dialed number. It is the default screen displayed
when the phone is in an idle state.
Call Screen
When on an active call, all the essential information regarding the call is displayed on screen, including the caller’s
avatar, name and number, and call duration timer. The context-sensitive softkeys also change allowing you access
to more call handling features
Your Number
Prime Line Key
Solid –
Means Available
Blinking –
Means Ringing
Date and Time Programmable Keys Status Indicators
Network Connected
Attempting Connection
Disconnected
Bluetooth Enabled
Headset Connected
Mobile Connected
Call Forward Always
Missed Calls
Do Not Disturb
Hotdesk User
Voicemail Pending
State-Sensitive SoftkeysProgrammable Key Page
Indicator dots indicate the number
of programmable key pages and its
relative positon
Prime Line Key
Busy
On Hold
Conference
Softkey
Transfer Softkey
Avatar
Call Timer
Caller ID
End Call Softkey
Mitel MiVoice 6930 IP Phone User Interface
Contacts
The Contacts application is your personal phone book and directory, conveniently stored within your phone. The Mitel
MiVoice 6930 IP Phone supports a localized Personal directory, interoperability with LDAP (corporate) directories, and
enhanced MobileLink functionality, which allows you to sync your mobile contacts with your 6930 IP Phone.
Mitel MiVoice 6930 IP Phone Applications
Contact
Folders
Number of
Contacts
in Folder
Delect
Contact
Softkey
Dial
Softkey
Search Field
Scrollbar
Contact Details
(Name/Number)
Add New Contact
Softkey
Call History
The Call History application is a stored log of your missed, outgoing, and received calls. You can view, delete, and
dial out to call history entries as well as copy entries to your Contacts application.
Call
History
Filters
Copy to
Contacts
Dial
Softkey
Call Type Indicator
Missed Call
Outgoing Call
Received Call
Scrollbar
Entry Details
(Name/Number/
Time/Date)
Delete Entry Softkey