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HomeMy WebLinkAboutApplication SpecialistUpdated: December 2024 CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Application Specialist Department: Finance Division: Information Technology Services Supervisor: Information Technology Systems Coordinator FLSA: Exempt Civil Service: Yes Pay Grade: 27 Job Number: 2730 Job Summary Maintains and coordinates integral City applications designed to support internal and/or external users. Ensures availability, reliability and optimal performance. Plans, communicates and analyzes software status with management as well as end users. Provides technical assistance and training to system users and coordinates City-wide training. Coordinates internal customer issues, application errors, application upgrades, enhancement requests and new module implementation. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Manages all system applications residing on the City network, or interfacing with the city network, including Laserfiche, Energov and Munis. • Tests and debugs coding for new and existing system application programs. • Designs, creates and manages application interfaces and reporting. • Manages Microsoft SQL SSRS reporting environment. • Interacts with system users and analyzes user needs, builds a knowledge base of each internal customer's needs and objectives. • Manages day-to-day enterprise application interactions. • Leads internal application teams/task forces. • Complies with and helps to promote and enforce standard policies and procedures. • Serves as liaison between vendors and City staff, investigates and resolves application bugs/changes. • Troubleshoots daily operations, including fixing bad programs, recovering from user errors and equipment failures and resolving systems problems when related to application failure. • Installs system software and performs system upgrades as needed; develops, monitors and maintains system management tools to monitor the overall health of the operating system. • Develops and maintains system documentation including providing user procedures and maintenance trails for support staff. Updated: December 2024 • Develops and presents training programs for users and provides instructions for support staff. • Maintains awareness of new and emerging technologies and their potential application. • Maintains system and end user permission levels and workflow settings. • Contributes to the evaluation, pricing, purchase, and maintenance of packages software. • Performs on call rotation for ITS and answers questions for a 24/7 desktop support help line. • Works with and protects sensitive information relating to various applications and projects within the City. • Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. • Performs all other related duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution; or four years of related experience and/or equivalent combination of education and experience. Degree in Computer Science, Information Systems or a related field. • Laserfiche Gold Certification during first six months of hire. • Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and one year of related experience; or five years of related experience and/or equivalent combination of education and experience. Experience in data processing, reporting and management, and use of Laserfiche and modules. Knowledge, Skills, and Abilities • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, ability to compute rate, ratio, and percent. • Ability to analyze complex information service needs and document and present recommendations and/or programs. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to read and understand technical materials, reports and journals. • Ability to reliably and predictably carry out duties. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to write reports, technical reports, and procedure manuals. • Knowledge of and skills in City information operating systems and programming. • Knowledge of application programming, database and system design. Updated: December 2024 • Knowledge of software and programming languages, Visual Basic, Access and SQL server, skill in use of Laserfiche and Microsoft Office – (Word, Excel, Outlook). • Skill in use of Internet, Intranet, Extranet and client/server architectures. Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Nicole Davies, Finance Director (12/2024) Updated: December 2024 I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________