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Operations ClerkCITY OF IOWA CITY - Job Description Job Class #24-03 FLSA Non-Exempt Civil Service Identification Position Title: Operations Clerk Department: Finance Division: Information Technology Services Supervisor: Information Technology Services Coordinator Job Summary Assist all areas of operation in the Information Technology Services division. Job Scope No supervisory responsibilities. May assist supervisor with budget projections. Essential Job Duties and Responsibilities Answers telephone; takes messages and refers callers to appropriate person. Maintains records and inventories; and monitors use of supplies and equipment; orders supplies and materials as necessary. Maintains time sheets and personnel files; prepares payroll change forms. Processes travel requests and expense reports. Inputs and monitors division budget, processes accounts payable and accounts receivable; assists with grant applications. Establishes and maintains office filing system and computerized records; ensures files are maintained in good working order and easily retrievable. Maintains general policies and procedures, rules, regulations, handbooks, planning documents for departmental access; may include updating information on department website. Receives and investigates and/or refers questions and complaints from the public and City staff; researches information and responds to requests for records and other pertinent information; follows up with correspondence and phone calls as needed. Assists in coordinating and implementing new procedures designed to improve office operations. Manages procurement card for certain department purchases; prepares check requests and purchase requisitions. Operates and provides for maintenance of a variety of office machines and equipment. Job Class #23-04 Information Technology Services Page 2 Updated 8/26/2016 Performs various procedures to set up usernames and maintain username database. Processes monthly charge backs for network, hardware replacement, federally funded support and hardware. Investigates questions regarding location, user and status. Processes new hardware; ensures City receives correct order; enters item(s) into hardware database. Notifies technician for installation. Returns broken/damaged equipment; marks item with barcodes and serial number. Maintains files. Performs daily backups. Archives backup tapes. Processes government deals; moves sold items in hardware database. Prints reports for Accounting. Maintains binder of items sold. Operates Laserfische. Imports Accounting documents. Scans and maintains Information Technology services folders. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk and hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. Job Class #23-04 Information Technology Services Page 3 Updated 8/26/2016 The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification High school diploma or equivalent required. One year of related experience and/or training required. Must pass criminal background check. Preferred Education, Experience and Certification Two years of experience in the clerical field with experience in computer system operations preferred. Knowledge, Skills, and Abilities Basic knowledge of computer software and hardware systems and general records maintenance. Knowledge of general office policies and procedures. Skills in the operations of computers and general office equipment. Ability to read and understand laws, ordinances, reports, and other written communication. Ability to complete a variety of written reports. Ability to maintain inter- and intra- department confidentiality. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.