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Revenue & Risk ManagerCITY OF IOWA CITY - Job Description Job Class #28-02 FLSA Exempt Non Civil Service Identification Position Title: Revenue & Risk Manager Department: Finance Division: Revenue & Risk Management Supervisor: Director of Finance Job Summary Manages Revenue division staff and Occupational Health and Safety Specialist. Responsible for City- wide risk management. Job Scope Directly supervises six to ten employees. Monitors revenues and manages risk. Essential Job Duties and Responsibilities Manages Revenue department staff and Occupational Health and Safety Specialist. Determines work priorities and monitors service levels. Authorizes time sheets and vacation requests. Provides and promotes quality customer service. Signs up customers for services and answers questions and complaints from the public and City employees concerning City policies and procedures regarding utility services; resolves customer problems and issues. Manages the timely and accurate utility and landfill charge account billings and collections systems, financial reconciliation and receipting receivables for the City. Makes decisions and/or recommendations on claims against City. Oversees worker compensation program and occupational safety program as well as City-wide risk management. Procures cost effective insurance. Determines staffing needs. Interviews and selects division personnel. Completes and delivers performance appraisals. Job Class #28-02 Revenue & Risk Management Page 2 Updated 8/29/2016 Approves merit increases and conducts disciplinary action as needed. Prepares and monitors divisional budgets. Prepares weekly and monthly utility reconciliations. Compiles and analyzes service level and departmental statistics. Facilitates staff training and development. Determines computer program needs and develops changes with division personnel and information technology staff. Provides in-house claims administration for incidents involving loss of insured and uninsured public property like tornado or flood damage. Coordinates research and documentation of incidents. Initiates recovery/subrogation claims with individual persons and insurance companies, coordinates and tracks restitution requests through the County Attorney’s Office Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body and one year of related experience and/or training required. Must pass criminal background check. Preferred Education, Experience and Certification Three years of experience in customer service, risk management preferred. Certified Risk Professional preferred. Job Class #28-02 Revenue & Risk Management Page 2 Updated 8/29/2016 Knowledge, Skills, and Abilities Skills in management, supervising others, organization, mathematics, analysis, oral and written communication, and basic computer skills. Knowledge of insurance industry and risk management practices. Knowledge of computer systems, spreadsheet applications, billing systems, financial records, statistical reporting, and public sector administration. Skills in verbal and written communication, listening, planning, and organization. Ability to read and understand financial materials, reports, and journals. Ability to develop and present mathematical budget and billing information. Ability to coordinate efforts among staff and other departments. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.