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Utility Billing Coordinator - RevenueCITY OF IOWA CITY – Job Description Updated 8/29/2016 Job Class #10-01 FLSA Non-Exempt Civil Service Identification Position Title: Utility Billing Coordinator - Revenue Department: Finance Division: Revenue Supervisor: Revenue & Risk Manager Job Summary Under general direction, prepares the weekly utility bills and acts as the Revenue Division system liaison for issues related to the 3rd party utility billing customer information system. Essential Job Duties and Responsibilities Enters information into computer system for weekly utility billings. Monitors, analyzes, adjusts, and verifies accuracy of utility billing information; resolves problems with high and low water meter readings or bills. Plans, communicates and analyzes software status and use with management as well as end users. Provides technical assistance and training to system users. Coordinates internal customer issues, system errors, software upgrades, enhancement requests and new module implementation Signs up customers for services and answers questions and complaints from the public and City employees concerning City policies and procedures regarding utility services; directs unanswered problems and inquiries to appropriate City personnel. Establishes utility payment plans in accordance with City policy. Notifies account holder and collects inactive delinquent utility accounts through the lien process, balance transfers, or collection agency process. Initiates shutoff procedure of delinquent utility accounts and accounts that no longer need service; notifies water plant of shutoff accounts and prepares notification to customer. Enters new construction accounts and monitors account information throughout process from installing water meter to final meter inspection. Establishes and maintains various correspondence files and statistical data; composes and types variety of correspondence. Performs utility bill adjustments; updates records accordingly. Job Class #07-17 Revenue Page 2 Updated 8/29/2016 Prepares vendor invoices for payment. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Associate’s degree or equivalent from an educational institution accredited by a DOE recognized accreditation body required. Successful track record with three years of experience providing technical support and managing software, or equivalent combination of education and experience required. Must pass criminal background check. Preferred Education, Experience and Certification Bachelor’s degree or equivalent from an educational institution accredited by a DOE recognized accreditation body preferred. Three years of experience in the water utility industry and three years of experience providing technical support and managing software preferred. Knowledge, Skills, and Abilities Knowledge of utility billing procedures. Knowledge of Microsoft Office Suite. Skills in trouble shooting software issues and training end users. Skills in communication and public relations. Ability to read and understand technical materials. Ability to perform basic mathematical calculations. Ability to prepare written correspondence. Ability to operate standard office equipment. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.