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HomeMy WebLinkAboutHousing Choice Voucher Program CoordinatorCITY OF IOWA CITY - Job Description Job Class #26-05 FLSA Exempt Civil Service Identification Position Title: Housing Choice Voucher Program Coordinator Department: Neighborhood & Development Services Division: Neighborhood Services Supervisor: Housing Administrator Job Summary Under direction, coordinates and implements Housing Choice Voucher (HCV) program. Responsible for all HCV program requirements. Responsible for interpreting and implementing all facets of the HCV programs for eligible families. Ensures that the procedures and operations involved with assisting each family are carried out according to federal regulations. Reviews forms, verifications, leases, etc. for accuracy and completeness. Job Scope Shares responsibility with Public Housing Coordinator for managing the overall system and delivery of Housing Authority services. Position reviews staff work and directs staff. Position does not include budget responsibility. Essential Job Duties and Responsibilities Assigns and directs employee work. Prepares schedules and manages workflow of assigned personnel. Assists with other projects as assigned. Conducts weekly staff meetings. Participates in interviews and makes recommendations regarding hiring. Participates and conducts employee performance evaluations. Explains and counsels programmatic information to staff and/or clientele concerning the availability and nature of housing assistance for eligible families. Invites property owners to make dwelling units available for leasing under the Housing Choice Voucher programs. Responsible for assignments of annual recertification and directing eligible applicants to housing program assistance. Compiles surveys on rents and utilities as needed. Job Class #26-05 Neighborhood Services Page 2 Updated 03/09/2023 Oversees and assures completion of reexaminations, new leases, rent changes and amounts of housing assistance payments. Researches internet and other resources for HUD (Federal Department of Housing and Urban Development) regulations for development and implementation of rules, policies, guidelines, etc. Prepares bi-weekly, monthly and periodical reports relating to the HCV program for HUD and the Housing Authority. Evaluates and determines occupancy and availability of subsidy by tracking and reporting on voucher usage. Coordinates sessions with the Iowa City Police Department for availability of staff for fingerprinting public Housing Authority clients. Answers questions about Housing Authority programs for clients, staff and general public. Manages HCV waiting list. Monitors processing of applicant eligibility. Assigns new clients from waiting list to staff for eligibility processing. Maintains integrity of HCV program by monitoring workflow of staff, HUD reports and client feedback. Provides daily direction to staff on policy and regulation issues. Confers with City Attorney to obtain interpretation of how HUD regulations conflict with state law. Communicates as necessary with HUD, City Attorney’s office, landlords and legal aid regarding clientele, reviews Uniform Residential and Landlord Tenant Law and IRS guidelines. Maintains working relationship with owners, clients and HUD staff. Analyzes and investigates HUD reports i.e. duplicate tenant reports, tenant ID management and Housing Authority reporting for accuracy. Assists with the development and production of Housing Authority internal policies and procedures, manuals, public information and other written materials; creates and revises forms and notices used for public housing and home ownership programs. Assures that local Housing Authority administrative plan is current. Maintains and revises database of form letters, verifications, applications to ensure compliance with recent regulations and policy. Provides direction to staff for software use Receives clients/customers and other visitors and ensures Housing Authority customer satisfaction goals are met. Job Class #26-05 Neighborhood Services Page 3 Updated 03/09/2023 Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Bachelor’s degree in human services, sociology or related area from an educational institution accredited by a DOE recognized accreditation body or an equivalent combination of experience and training which provides the required knowledge, skills and abilities required. Housing Choice Voucher Manager or other equivalent HUD certification required within twelve months of hire. Must pass criminal background check. Preferred Education, Experience and Certification Three years of supervisory and/or related experience preferred. Additional job related HUD certifications preferred. Knowledge, Skills, and Abilities Knowledge of state, local and federal regulations pertaining to public housing programs. Knowledge of tenant/landlord laws and small claims court process. Skills in assigning, training and supervising work activities of division employees. Skills in oral and written communications, crisis management, assessment, and negotiation. Skills in operating standard office equipment including a computer. Ability to read and understand federal, state, and local regulations, HUD requirements, and program procedures. Ability to perform basic mathematical computations and calculate income and rent in determining applicant eligibility. Ability to write correspondence and educational information to tenants, landlords, community services and the general public. Ability to establish and maintain effective working relationships with government officials and the general public. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.