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Housing AssistantCITY OF IOWA CITY – Job Description Job Class #07-01 FLSA Non-Exempt Civil Service Identification Position Title: Housing Assistant Department: Neighborhood & Development Services Division: Neighborhood Services Supervisor: Senior Housing Inspector Job Summary Performs general and specialized clerical and administrative support functions for Iowa City Housing and Inspection Services. Provides general information and assistance to the public and other departments regarding Housing and Inspection Services. Assists in issuance of housing and building permits. Essential Job Duties and Responsibilities Provides general information and assistance to the public and other departments regarding department operations and activities; staffs Housing and Inspection Services counter. Receives, screens and routes incoming calls, takes messages and receives and handles complaints. Provides general program and intake information; makes appointments for customers to see various staff; refers unanswered questions and complaints to appropriate parties. Explains standard forms; checks forms for completeness and correctness; processes, files and/or distributes forms and correspondence to other staff; updates information into the database. Prepares and scans all necessary documents and files. Maintains files both paper and automated, in accordance with department policy and procedures; designs, processes and generates reports. Prepares, maintains and tracks internal and external requests for information; reviews and compares information and routes information to appropriate staff for follow-up and investigation. Schedules and manages related paperwork for all housing inspections, including inspections for Housing Choice Voucher Housing. Receives building plans, issues building permits including electrical, plumbing and trade licenses to contractors; processes payments. Issues rental permits; tracks unpaid accounts; bills and collects fees. Researches properties without valid rental permits; sends violation notices as appropriate. Job Class #07-01 Neighborhood Services Updated 8/30/2016 2 Collects and processes staff time sheets; records payroll changes for three divisions. Types a variety of letters and forms and collects and compiles statistical data; follows up with correspondence and phone calls as necessary. Assists in coordinating and implementing new procedures designed to improve office operations. Operates a variety of office machines and equipment. Maintains inventory of brochures, pamphlets, and documents related to available community resources and ensures information is properly displayed and made available to general public. Ensures customer satisfaction goals are met. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk and hear. The employee frequently is required to sit and reach with hands and arms. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification High school degree or equivalent required. One year of experience in general office environment required or equivalent combination of education and experience. Must pass criminal background check. Preferred Education, Experience and Certification One year of college or technical school from an educational institution accredited by a DOE recognized accreditation body preferred. Three years of experience in general office environment preferred. Job Class #07-01 Neighborhood Services Updated 8/30/2016 2 Knowledge, Skills and Abilities Knowledge of department operations and programs. Basic knowledge of general office procedures, computer operations, and clerical and financial record keeping procedures. Skills in interpersonal and public relations. Skills in typing and computer data entry. Ability to read and understand technical materials, manuals and other department documentation to record work activities, keep records, and work on the computer. Ability to perform basic mathematical calculations. Ability to operate standard office equipment including computer terminal, calculator, printers and copier. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.