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Community Service OfficerCITY OF IOWA CITY - Job Description Job Class #06-03 FLSA Non-Exempt Civil Service Identification Position Title: Community Service Officer Department: Police Division: Field Operations Supervisor: Police Lieutenant Job Summary Under general direction, assists the public and department personnel with parking enforcement, traffic direction, animal services, and non-emergency services; assists with Station Master duties. Essential Job Duties and Responsibilities Provides excellent customer service. Enforces parking regulations via routine patrol and issues tickets for parking violations. Assists the general public with non-emergency services such as stalled vehicles, directions, tow truck service and vehicle unlocks for emergency incidents only. Answers complaints and provides general information regarding City services. Assists stranded motorists. Directs traffic at traffic emergency sites, special functions or at fixed post. Moves and sets up radar trailer at various locations. Collects stray and wild animals and transports animals to the appropriate location. Dispatches information to police, fire and ambulance personnel via two-way radio. Assists department personnel in the impounding and storage of vehicles. Completes minor crime and non-action field reports, as assigned. Picks up and releases bicycles and other property that is abandoned, found or stolen. Assists departmental personnel in the performance of their duties, as requested including transporting vehicles for maintenance, reporting faulty traffic signals and hazard conditions and assists with Station Master duties. Substitutes in absence of Crossing Guards. Conducts fingerprinting. Job Class #06-03 Administrative Services Page 2 Updated 2/8/2021 Provides court and messenger services and performs other miscellaneous clerical and delivery duties. Provides credible testimony when needed. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 65 pounds (snow tires). Specific vision abilities required by this job include close vision, distant vision. While performing the duties of this job, the employee is moderately exposed to fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions, darkness or poor lighting, fire, and traffic hazards. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification High school diploma or equivalent required. Six months experience in a customer service field required. Cardiopulmonary resuscitation, automated external defibrillator, first aid certification within one year of hire. National Crime Information Center Certification within one year of hire. Child safety seat technician certification within one year of hire. Valid driver's license with satisfactory driving record required. Must be 18 years of age per Iowa Code 92.8. Must pass criminal background check. Preferred Education, Experience and Certification One to two years of additional training beyond high school in law enforcement and/or emergency communications dispatch preferred. Knowledge, Skills, and Abilities Knowledge of City street locations, parking and traffic regulations. Skills in effective communications. Ability to operate computers, police radio and police vehicles. Ability to operate emergency communication equipment in dispatch center. Skills in using tools and equipment used in minor auto modifications. Ability to read and understand written materials, maps, and street signs in order to record work activities, keep records, or work with a computer. Ability to perform basic mathematical Job Class #06-03 Administrative Services Page 3 Updated 2/8/2021 computations. Ability to acquire an adequate working knowledge of the emergency communications dispatch system. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.