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Water Services ClerkCITY OF IOWA CITY - Job Description Job Class #03-11 FLSA Non-Exempt Civil Service Identification Position Title: Water Services Clerk Department: Public Works Division: Water Supervisor: Assistant Superintendent – Water / Water Superintendent Job Summary Under general direction, performs routine clerical duties requiring basic knowledge of departmental procedures. Answers inquiries and complaints from the public and city employees regarding departmental policies and services. Directs unanswered problems to appropriate personnel. Essential Job Duties and Responsibilities Answers inquiries and complaints from the general public and City employees concerning hydrant flushing, water quality, main break information, billing questions, water leaks and City policies and procedures on water and utility services; directs unanswered problems and inquiries to appropriate City personnel. Greets and directs parties to appropriate secured areas of the facilities. Receives and counsels customers regarding high usage, reading of the meter, water quality complaints and stop box issues. Prepares invoices for frozen meters and stop box repairs; updates records of stop box measurements. Maintains accurate records and meter inventory for installation of new water meters and removal of old water meters in the utility billing system. Operates standard office equipment including a computer, calculator, printers, and copy machines in performance of duties. Prepares and records the sale of meters and materials. Collects, compiles and enters data such as new construction, meters, critical customers and taps into various software programs for reports. Assists with preparation of work schedules for division personnel and scheduling of appointments. Prints workload of cardings, shut-offs, resets, finals and work-orders. Dispatches service trucks to the appropriate service locations for water main breaks, meter readings and other events. Job Class #03-11 Water Page 2 Updated 9/19/2016 Receives and relays Iowa ONE calls for utility locates to locate tickets for water, wastewater, and traffic engineering; completes positive response in the Iowa ONE Call system Contacts contractors and builders for maintaining final inspections. Obtains locations of other public utilities. Records orders for delinquent bills. Initiates shut-off procedures for accounts that no longer need service; prepares notices; contacts landlords to gain access to tenant’s buildings; coordinates scheduling. Corrects and updates information in the utility billing system concerning house sales and meter exchanges. Finalizes service work orders in the utility billing system after completion. Maintains and tracks updated list on new construction projects concerning water taps and metering. Assists in training new office personnel and staff in office policies and procedures. Directs salesmen, repair personnel and deliveries to appropriate locations. Orders office supplies, print orders and office equipment repairs. Establishes and maintains various correspondence files, both in hard copy and electronically; composes and types a variety of correspondence. Schedules appointments for Maintenance Workers. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger handle or feel; reach with hands and arms; stoop, kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. The noise level in the work environment is usually moderate. Job Class #03-11 Water Page 3 Updated 9/19/2016 Minimum Education, Experience and Certification High school degree or equivalent required. Six months experience in a clerical office work environment required. Valid driver’s license with satisfactory driving record required. Must pass criminal background check. Preferred Education, Experience and Certification One year of related experience preferred. Knowledge, Skills, and Abilities Basic knowledge of water distribution system operations. Knowledge of City street locations. Knowledge of general office procedures. Skills in typing and word processing. Skills in communicating with the general public. Ability to read and interpret maps, work orders and purchase requisitions. Ability to perform basic mathematical calculations. Ability to prepare written correspondence. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.