HomeMy WebLinkAboutWater Services ClerkCITY OF IOWA CITY - Job Description
Job Class #03-11 FLSA Non-Exempt
Civil Service
Identification
Position Title: Water Services Clerk
Department: Public Works
Division: Water
Supervisor: Assistant Superintendent – Water / Water Superintendent
Job Summary
Under general direction, performs routine clerical duties requiring basic knowledge of departmental
procedures. Answers inquiries and complaints from the public and city employees regarding
departmental policies and services. Directs unanswered problems to appropriate personnel.
Essential Job Duties and Responsibilities
Answers inquiries and complaints from the general public and City employees concerning hydrant
flushing, water quality, main break information, billing questions, water leaks and City policies and
procedures on water and utility services; directs unanswered problems and inquiries to appropriate
City personnel.
Greets and directs parties to appropriate secured areas of the facilities.
Receives and counsels customers regarding high usage, reading of the meter, water quality
complaints and stop box issues.
Prepares invoices for frozen meters and stop box repairs; updates records of stop box
measurements.
Maintains accurate records and meter inventory for installation of new water meters and removal of
old water meters in the utility billing system.
Operates standard office equipment including a computer, calculator, printers, and copy machines in
performance of duties.
Prepares and records the sale of meters and materials.
Collects, compiles and enters data such as new construction, meters, critical customers and taps
into various software programs for reports.
Assists with preparation of work schedules for division personnel and scheduling of appointments.
Prints workload of cardings, shut-offs, resets, finals and work-orders.
Dispatches service trucks to the appropriate service locations for water main breaks, meter readings
and other events.
Job Class #03-11 Water
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Receives and relays Iowa ONE calls for utility locates to locate tickets for water, wastewater, and
traffic engineering; completes positive response in the Iowa ONE Call system
Contacts contractors and builders for maintaining final inspections.
Obtains locations of other public utilities.
Records orders for delinquent bills.
Initiates shut-off procedures for accounts that no longer need service; prepares notices; contacts
landlords to gain access to tenant’s buildings; coordinates scheduling.
Corrects and updates information in the utility billing system concerning house sales and meter
exchanges.
Finalizes service work orders in the utility billing system after completion.
Maintains and tracks updated list on new construction projects concerning water taps and metering.
Assists in training new office personnel and staff in office policies and procedures.
Directs salesmen, repair personnel and deliveries to appropriate locations.
Orders office supplies, print orders and office equipment repairs.
Establishes and maintains various correspondence files, both in hard copy and electronically;
composes and types a variety of correspondence.
Schedules appointments for Maintenance Workers.
Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace
and community.
Performs all other related duties as assigned.
Physical and Environmental Conditions
The physical demands and work environment conditions described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job and are
encountered while performing those essential functions. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The
employee is frequently required to sit. The employee is occasionally required to stand, walk, use
hands to finger handle or feel; reach with hands and arms; stoop, kneel. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
The noise level in the work environment is usually moderate.
Job Class #03-11 Water
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Minimum Education, Experience and Certification
High school degree or equivalent required. Six months experience in a clerical office work environment
required. Valid driver’s license with satisfactory driving record required. Must pass criminal background
check.
Preferred Education, Experience and Certification
One year of related experience preferred.
Knowledge, Skills, and Abilities
Basic knowledge of water distribution system operations. Knowledge of City street locations.
Knowledge of general office procedures. Skills in typing and word processing. Skills in communicating
with the general public. Ability to read and interpret maps, work orders and purchase requisitions.
Ability to perform basic mathematical calculations. Ability to prepare written correspondence.
The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified in this position.