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Community Outreach Specialist - Senior CenterCITY OF IOWA CITY - Job Description Job Class #14-10 FLSA Exempt Civil Service Identification Position Title: Community Outreach Specialist - Senior Center Department: Senior Center Division: Senior Center Supervisor: Senior Center Coordinator Job Summary Under minimal direction, recruits, trains, schedules, and monitors the work activities of people participating in volunteer programs sponsored by The Center. Develops, implements and maintains The Center’s community outreach activities. Evaluates volunteer and community outreach programming to ensure that it reflects and successfully meets the changing needs and interests of community members 50+ years of age. Essential Job Duties and Responsibilities Develops and implements volunteer programs and community outreach materials and activities that support the mission and goals of The Center. Regularly evaluates and identifies the volunteer needs and interests of community members 50+ years of age; uses findings to update current programs. Develops strategies to support the participation of people who represent all segments of the community. Recruits, screens, orients, trains and places people participating in, or interested in participating in The Center’s sponsored volunteer programs. Monitors and evaluates volunteer job performance; offers appropriate feedback and implements corrective measures when necessary. Oversees and supports volunteer services offered at The Center, such as Senior Health Insurance Information Program, legal counseling, tax aid, Honoring Your Wishes and all volunteer led activity groups and clubs. Maintains the volunteer database and prepares reports as needed. Plans and executes on-going volunteer recognition including regular contact and nomination for awards. Responds to questions and suggestions from public and City employees regarding volunteer programs and The Center. Coordinates major center outreach and public relations activities such as the publication of the tri- annual Program Guide, press releases and purchased advertising. Job Class #14-10 Senior Center Page 2 Updated 9/9/2016 Develops and maintains web-based content related to The Center; investigates, initiates, monitors and maintains existing and new opportunities likely to increase community awareness of the Senior Center and its programming. Performs public speaking. Represents The Center on community-wide committees. Trains, oversees and evaluates the work activities of work study students and hourly employees for Senior Center Television. Develops, implements and evaluates large annual intergenerational events or festivals that present a positive image of aging and highlight the purpose and operation of The Center. Supports community outreach and volunteer opportunities through creative partnerships with area businesses and organizations. Develops, submits and administers grant proposals for programs and special projects; develops and nurtures corporate sponsorships. Assists with budget preparation; estimates budgetary expenditures for volunteer programs; MONITORS expenditures related to volunteer programs. Helps plan and carry out emergency procedures. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk and hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to climb, balance, stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Bachelor's degree in social work, therapeutic recreation, or related field from an educational institution accredited by a DOE recognized accreditation body required. A minimum of 2 years of successful work experience in at least one of the following three areas required: 1) working with Job Class #14-10 Senior Center Page 3 Updated 9/9/2016 adults 50+ years of age; 2) volunteer management; and 3) marketing. Or equivalent combination of education and experience. Excellent verbal, written, interpersonal communication and computer skills required. Valid driver’s license with satisfactory driving record required. Must be 18 years of age per Iowa Code 92.8. Must pass criminal background check. Preferred Education, Experience and Certification Certification or concentration in aging studies or gerontology from an educational institution accredited by a DOE recognized accreditation body preferred. Three years of successful experience in volunteer management and community outreach preferred. Certification in CPR and the use of an external automated defibrillator preferred. Knowledge, Skills, and Abilities Knowledge of current trends in aging and aging services. Knowledge of principles and practices of volunteer program development, implementation, and evaluation. Skills in marketing, public relations and communication. Ability to establish effective working relationships between department staff, the public, center volunteers, and community partners. Knowledge of community and university resources. Ability to read and interpret reports and journals. Ability to prepare written materials including records, reports and orientation materials. Working familiarity with website management and database management. Ability to identify program priorities, develop realistic work plans, and work on multiple tasks. Knowledge of community services for the elderly. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.