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Application SpecialistCITY OF IOWA CITY - Job Description Job Class #26-11 FLSA Exempt Civil Service Identification Position Title: Application Specialist Department: Finance Division Information Technology Services Supervisor: Information Technology Systems Coordinator Job Summary Maintains and coordinates integral City applications designed to support internal and/or external users. Ensures availability, reliability and optimal performance. Plans, communicates and analyzes software status with management as well as end users. Provides technical assistance and training to system users and coordinates City-wide training. Coordinates internal customer issues, application errors, application upgrades, enhancement requests and new module implementation. Job Scope No supervisory responsibilities. No budget responsibilities. Essential Job Duties and Responsibilities Manages all system applications residing on the City network, or interfacing with the city network, including Laserfiche, Project Dox and Munis. Tests and debugs coding for new and existing system application programs. Creates and manages application interfaces and reporting. Manages Microsoft SQL SSRS reporting environment. Interacts with system users and analyzes user needs. Manages day-to-day Tyler Technologies interaction. Trains internal customers through both formal and informal training programs Leads internal application teams/task forces. Complies with and helps to promote and enforce standard policies and procedures. Builds a Knowledge Base of each internal customer's needs and objectives. Designs solutions including developing new programs and revising existing applications. Serves as liaison between vendors and City staff; investigates and resolves application bugs/changes. Job Class #26-11 Information Technology Services Page 2 Updated 11/01/2021 Advises and responds to user maintenance needs. Suggests areas for improvement in internal processes along with possible solutions. Troubleshoots daily operations, including fixing bad programs, recovering from user errors and equipment failures and resolving systems problems when related to application failure. Installs system software and performs system upgrades as needed; develops, monitors and maintains system management tools to monitor the overall health of the operating system. Develops and maintains system documentation including providing user procedures and maintenance trails for support staff. Develops and presents training programs for users and provides instructions for support staff. Acquires and maintains Laserfiche Gold Certification every two years. Maintains awareness of new and emerging technologies and their potential application. Maintains system and end user permission levels and workflow settings. Assists in the coordination of daily operations in the absence of the Operations Clerk. Contributes to the evaluation, pricing, purchase and maintenance of packages software. Performs on call rotation for ITS and answers questions for a 24/7 desktop support help line. Serves as backup for general desktop support calls during regular business hours. Works with and protects sensitive information relating to various applications and projects within the City. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. Job Class #26-11 Information Technology Services Page 3 Updated 11/01/2021 The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Associate degree or equivalent in computer science from an educational institution accredited by a DOE recognized accreditation body required. Three years of programming or related experience required. Candidate will be required to obtain Laserfiche Gold Certification during first six months of employment. Must pass criminal background check. Preferred Education, Experience and Certification Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body preferred. Three years of experience in data processing, reporting and management preferred. A strong understanding of Laserfiche and its related modules is strongly preferred. Knowledge, Skills, and Abilities Knowledge of and skills in City information operating systems and programming. Skills in technical writing, verbal and written communication and problem solving. Ability to read and understand technical materials, reports and journals. Ability to analyze complex information service needs and document and present recommendations and/or programs. Knowledge of software and programming languages, Visual Basic, Access and SQL server. Possesses general understanding in the areas of application programming, database and system design. Understands Internet, Intranet, Extranet and client/server architectures. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.