HomeMy WebLinkAboutOperations Supervisor - ACITY OF IOWA CITY - Job Description
Job Class #27-09A FLSA Exempt
Civil Service
Identification
Position Title: Operations Supervisor - Transportation Services
Department: Transportation Services
Division: Administration
Supervisor: Transportation Services Director
Job Summary
Supervises the operational, financial and personnel activities of the Iowa City parking and mass transit
system. Oversees the customer service, cashiers, parking enforcement, PM and weekend parking
maintenance staff and financial reporting operations including parking management software.
Job Scope
Directly supervises on duty staff and leads regularly scheduled staff meetings. Valuable member of
management team to provide excellent services to our customers, partner organizations and the
general public. Analyzes current customer service, parking enforcement and cashiering practices
including parking management software, develops procedures that enhance our enforcement, customer
service, and maintenance operations and implements these procedures to better utilize our resources.
Essential Job Duties and Responsibilities
Performs initial training for customer service, cashier and enforcement staff.
Trains employees on standard operating procedures, the use of various software packages and
standard operating procedures.
Develops and delivers ongoing operational training.
Audits daily receipts, reconciles daily credit card and cash reports and performs routine audits of
employees that handle cash.
Organizes and supervises division workflow.
Prepares daily, monthly, quarterly and annual enforcement reports.
Responds to employee concerns.
Prepares weekly report of activities for Department Director and Associate Director.
Hosts and attends regular staff meetings.
Reviews reports with enforcement staff as needed.
Participates in hiring and employee evaluation process.
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Facilitates projects and completes tasks as assigned.
Investigates misconduct and recommends action to be taken.
Evaluates employee job performance.
Coaches employees in areas needing improvement.
Monitors daily operations using parking management software and various security systems.
Leads citation appeals review board.
Dispatches, directs and supports daily operations.
Ensures all personnel and vehicle assignments are filled.
Supervises operations to ensure policy and schedule adherence.
Coordinates service disruptions caused by weather and traffic.
Provides recommendations for budget planning.
Oversees expenditures and revenues.
Counts revenue from daily parking meter collections and automated pay stations.
Prepares deposits.
Maintains various operating statistics; compiles daily/monthly/annual reports and reviews reports with
staff as necessary.
Interacts with other City departments and downtown businesses.
Maintains daily communications with Accounting and ITS Departments.
Assists community groups with event planning and operations.
Acts as the City’s point of contact in advance of and during downtown events.
Assists in planning for service expansion and/or reduction, or changes in service delivery methods.
Answers phones and email requests for information.
Maintains parking database, including daily sales items, monthly permits, daily facility revenues (POS
and pay station operations) and parking enforcement handheld software maintenance.
Manages an internal permit payment plan.
Invoices and tracks various validation services and bus pass sales.
Resolves customer conflicts and assists with daily customer interactions.
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Assists with development of division staff schedules, approves employee vacation time requests
considering division needs and ensures divisions have adequate coverage during expected and
unexpected absences.
Drives transit bus routes as needed.
Provides occasional supervisory coverage at Transit, including ensuring all routes have drivers
assigned.
Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace
and community.
Performs all other related duties.
Physical and Environmental Conditions
The physical demands and work environment conditions described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job and are
encountered while performing those essential functions. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger,
handle, or feel and talk and hear. The employee frequently is required to stand, walk, sit, and reach
with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The
employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to outside weather
conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne
particles, risk of electrical shock and vibration.
The noise level in the work environment is usually moderate.
Minimum Education, Experience and Certification
Associate degree from an educational institution accredited by a DOE recognized accreditation body or
high school diploma or equivalent and two years of related experience and/or training required. Valid
driver’s license with satisfactory driving record required. Valid Iowa Class B commercial driver’s license
with air brakes and passenger endorsement required within 90 days of hire. This position is subject to
federal drug testing requirements. A pre-employment drug screen is required. Must be 18 years of age
per Iowa Code 92.8. Must pass criminal background check.
Preferred Education, Experience and Certification
Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body
preferred. Three years of related experience and/or training preferred. Accounting experience preferred.
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Knowledge, Skills, and Abilities
Knowledge of personal computer operations, including ability to use database and spreadsheet
software. Ability to work in a team environment. Skills in oral and written communication. Ability to
supervise and motivate employees. Ability to read and understand written materials and maps. Ability to
learn and apply complex policies and procedures. Ability to perform mathematical calculations
necessary to perform payroll functions and basic bookkeeping functions.
The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified in this position.