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HomeMy WebLinkAboutDevelopment Services AssistantCITY OF IOWA CITY – Job Description Job Class #04-19 FLSA Non-Exempt Civil Service Identification Position Title: Development Services Assistant Department: Neighborhood & Development Services Division: Development Services Supervisor: Senior Building Inspector Job Summary Performs general and specialized clerical, permitting, and office management duties in support of functions and programs of the Development Services Division. Understands basic construction components and practices associated with building construction and the land development process. Assists the Neighborhood Services Division as needed. Essential Job Duties and Responsibilities Receives telephone calls and greets customers in person at front counter area, routing to others when necessary, related to department functions and permitting inquiries. Assists the general public in answering inquiries, listening to complaints or referring to appropriate personnel inquires pertaining to zoning, building and housing. Provides information and assistance to other staff, contractors, developers and the general public. Maintains records and inventories; monitors use of supplies and equipment and orders supplies and materials as necessary for the department. Manages procurement card for certain department purchases. Processes accounts payable and accounts receivable; creates daily revenue summary report and makes daily deposits. Operates and provides maintenance for a variety of office equipment. Compiles and distributes packets for NDS boards and commissions when needed; distributes public meeting notices to press and individuals as requested; posts packet information to website. Reviews and applies applicable construction and zoning codes for the issuance of permits. Suggests improvements to and implements approved configurations of the permit, licensing and code enforcement software to enhance work efficiency and the delivery of services. Collects fees for licenses, applications, permits and other departmental activities. Monitors and creates department website content and completes periodic updates. Job Class #04-19 Neighborhood & Development Services Page 2 Updated 10/18/2022 Maintains general policies and procedures, rules, regulations, handbooks and planning documents for departmental access. Assists the public with residential and commercial permit and occupancy applications and other miscellaneous permits; provides information on established procedures and requirements and assists the public with all NDS programs, including owner-occupied housing rehabilitation. Schedules a wide variety of inspections for multiple Development Services staff Reviews case files for final completion and issues Certificates of Occupancy. Monitors expiring permits and applications and corresponds with applicant to meet deadlines. Produces monthly and yearly building permit statistics and reports. Establishes and maintains computerized records; ensures files are maintained in good working order and easily retrievable. Assists in the interviewing and selection of part-time minute-takers and coordinates their work for NDS boards and commissions. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification High school diploma or equivalent with additional training in the areas of office management, writing, legal issues and/or public relations required. One-year experience in the clerical field preferably in the specialized area of building, zoning, or community development. Or equivalent combination of education and experience. Experience in Microsoft Office required. Must pass criminal background check. Preferred Education, Experience and Certification CITY OF IOWA CITY – Job Description Associate degree or equivalent from an educational institution accredited by a DOE recognized accreditation body or three to four years of experience in the specialized area of building, zoning, or community development preferred. Certification by the International Code Council (ICC) as Permit Technician. Knowledge, Skills, and Abilities Must be detail oriented, able to effectively manage one’s time, solve problems and exercise sound judgement in a multi-tasking environment. Ability to read, understand, apply and enforce applicable codes and policies in the issuance of permits. Good knowledge of general office policies and procedures. Good interpersonal skills. Skills in the operation of Microsoft Office or related software and office management. Ability to read and interpret laws, ordinances, plans and reports. Ability to complete a variety of written reports. Ability to operate a variety of standard office equipment. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.