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Voice Data Network AnalystCITY OF IOWA CITY - Job Description Job Class #28-09 FLSA Exempt Civil Service Identification Position Title: Voice/Data Network Analyst Department: Finance Division: Information Technology Services Supervisor: Information Technology Services Coordinator Job Summary Maintains integral pieces of larger voice and data network systems designed to support internal and external users. Ensures availability, reliability and optimal performance of networks. Installs, modifies, configures, and troubleshoots data and telephone network platform software. Installs, modifies, and makes repairs to network hardware, phone hardware and network software systems. Provides technical assistance and training to system users. Assists desktop support group with desktop operating system and software issues as required. Job Scope No direct supervision. Essential Job Duties and Responsibilities Designs, installs, configures, operates, and maintains high-speed data and voice communications network facilities, including gigabit Ethernet links, routing and switching systems, virtual LAN tagging and network monitoring and control facilities. Responsible for maintenance of all areas of fiber optic and copper data and voice networks, including pathways, underground construction, in-building design, moves, adds and changes. Analyzes complex problems in multi-protocol network and communications environments, develops and implements solutions. Plans, develops and coordinates responses to City Department/Division requests from users to determine feasibility, cost, equipment and time for voice and data projects. Plans, develops, and coordinates activities in all phases of projects. Reviews research regarding specific technical hardware and software related questions and makes recommendations to Information Technology Services management. Reviews, evaluates and directs documentation of existing network hardware, software and protocol elements. Reviews procedures for potential improvement and authorizes or recommends new or revised elements and procedures. Job Class #28-09 Information Technology Systems Page 2 Updated 10/02/2019 Coordinates testing and evaluation of new communication hardware and software. Plans and coordinates the installation and operation of hardware, software and control elements of the voice and data networks. Maintains VoIP phone system. Knowledge of Nortel command-line programming required. Assists and trains data and voice network systems support, communication, systems programming, maintenance, operations and other personnel in the use of the communication network and its service requirements. Maintains documentation, layouts, configurations, and other records in support of development, design modification, and problem resolving efforts. Analyzes communication hardware and software specifications for completeness and compatibility with the established ITS standards. Maintains working knowledge of PC to Server and Server to PC interface. Responds to client inquiries concerning systems operation. Analyzes and diagnoses system hardware, software and operations problems. Recommends and/or performs problem resolution. Inspects new network equipment. Reviews product order sheet comparing City requirements. Enters commands and observes system functions to verify correct system operation. Coordinates activities with ITS Help Desk, network services or other ITS groups. Provides updates, status, and completion information to Information Technology Coordinator, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Refers major hardware problems to vendor and/or service personnel for correction. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made Job Class #28-09 Information Technology Systems Page 3 Updated 10/02/2019 to enable individuals with disabilities to perform the essential functions. This position frequently sits at a computer station. Must possess the ability to use hands to handle or feel; reach with hands and arms; and talk and hear. Must possess the ability to occasionally stand, walk, stoop, kneel, crouch or crawl. Will be required to frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Individual is frequently exposed to the risk of electrical shock. The noise level in the work environment is usually quiet. Minimum Education, Experience and Certification Associate degree in communications systems, networking or related field from an educational institution accredited by a DOE recognized accreditation body, and two years’ experience with high speed packet switched data networks; or three years of communication system design, implementation, operation or maintenance experience which includes two years’ experience with high speed packet switched data networks required. Or any equivalent combination of education and experience. Knowledge of Mitel VoIP phone systems required. Must pass criminal background check. Preferred Education, Experience and Certification None specified. Knowledge, Skills and Abilities Ability to read and interpret documents, such as, operating and maintenance instructions, and procedure manuals, and safety rules, Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.