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HomeMy WebLinkAboutOperations Supervisor - CCITY OF IOWA CITY - Job Description Job Class #27-09C FLSA Exempt Civil Service Identification Position Title: Operations Supervisor - Transportation Services Department: Transportation Services Division: Administration Supervisor: Transportation Services Director Job Summary Supervises the operational, financial, and personnel activities of the Iowa City parking and mass transit system. Oversees the customer service, cashiers, parking enforcement, PM parking and transit maintenance staff, PM transit operations and financial reporting operations including parking management software. Job Scope Directly supervises on duty staff and leads regularly scheduled staff meetings. Valuable member of management team to provide excellent service to our customers, partner organizations, and the general public. Analyzes current customer service, parking enforcement, and cashiering practices including parking management software, develops procedures that enhance our enforcement, customer service, and maintenance operations, and implements these procedures to better utilize our resources. Essential Job Duties and Responsibilities Dispatches, directs and supports daily operations. Monitors daily operations utilizing parking management software, transit management software and various video security systems. Develops and delivers initial and ongoing operational training for cashier and PM Maintenance worker staff using various software packages. Audits daily receipts, reconciles daily credit card and cash reports and performs routine audits of employees that handle cash. Prepares weekly report of activities for Department Director and Associate Director Hosts and attends regularly scheduled staff meetings. Participates in the hiring process. Investigates misconduct and recommends action to be taken. Evaluates employee job performance, coaches employees in areas needing improvement and performs annual performance reviews. Job Class # 27-09C Administration Page 2 Updated 09/27/2023 Supervises operations to ensure policy and schedule adherence. Coordinates service disruptions caused by weather and traffic. Provides recommendations for budget planning. Oversees expenditures and revenues. Counts revenue from daily parking meter collections and automated pay stations. Prepares deposits. Reviews, verifies and approves staff payroll. Maintains various operating statistics; compiles daily/monthly/annual reports and reviews reports with staff as necessary. Interacts with other City departments and downtown businesses. Assists community groups with event planning and operations. Acts as the City’s point of contact in advance of and during downtown events. Assists in planning for service expansion and/or reduction or changes in service delivery methods. Answers phones and email requests for information. Maintains parking database, including daily sales items, monthly permits, daily facility revenues (POS and pay station operations) and parking enforcement handheld software maintenance. Manages an internal permit payment plan. Invoices and tracks various validation services and bus pass sales. Resolves customer conflicts and assists with daily customer interactions. Assists with development of division staff schedules, approves employee vacation time requests considering division needs and ensures divisions have adequate coverage during expected and unexpected absences. Drives transit bus routes as needed. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are Job Class # 27-09C Administration Page 3 Updated 09/27/2023 encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Associate degree from an educational institution accredited by a DOE recognized accreditation body or high school diploma and two years of related experience. Or equivalent combination and education and experience. Valid driver’s license with satisfactory driving record required. Valid Iowa Class B commercial driver’s license with air brakes and passenger endorsement required within 90 days of hire. This position is subject to federal drug testing requirements. A pre-employment drug screen is required. Must be 18 years of age per Iowa Code 92.8. Must pass criminal background check. Preferred Education, Experience and Certification Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body preferred. Three years of related experience and/or training preferred. Accounting experience preferred. Knowledge, Skills, and Abilities Knowledge of personal computer operations, including ability to use database and spreadsheet software. Ability to work in a team environment. Skills in oral and written communication. Ability to supervise and motivate employees. Ability to read and understand written materials and maps. Ability to learn and apply complex policies and procedures. Ability to perform mathematical calculations necessary to perform payroll functions and basic bookkeeping functions. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.