Loading...
Communications AideCITY OF IOWA CITY - Job Description Job Class #02-04 FLSA Non-Exempt Civil Service Identification Position Title: Communications Aide Department: City Manager’s Office Division: Communications Supervisor: Communications Coordinator Job Summary Under direct supervision, greets the public, directs phone calls, responds to questions, offers appropriate assistance, assists with internal communications and outreach to City staff, and performs other clerical duties as assigned. Assists Communications Coordinator in management of customer service tracking software (ICgovXpress) and creates and manages content for the City’s employee website, www.iowacity.online. Creates web content for area events and related road closures on www.icgov.org. Essential Job Duties and Responsibilities Greets the public and provides routine information and assistance. Answers the phone; takes and delivers messages. Provides content management for the City employee website www.iowacity.online. Creates web content for area events and related road closure announcements for public awareness at www.icgov.org. Manages customer service through the City’s online reporting app, ICgovXpress. Schedules meetings for City staff in City Hall. Assists Communications Coordinator in internal messaging to City staff. Helps track and maintain inventories of operational supplies. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Provides translation services, if applicable. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are Job Class #02-04 Communications Page 2 Updated 12/20/2019 encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification High school degree or equivalent required. Familiarity with computer systems required. Minimum of one month of experience working with the public required. Preferred Education, Experience and Certification Six months of experience preferred including professional writing, use of computer, and public contact preferred. Bilingual skills to provide translation services preferred. Knowledge, Skills, and Abilities Computer skills, writing and editing skills. Knowledge of basic office equipment, filing and sorting techniques. Ability to communicate effectively with the public and staff. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.