Loading...
Community Service Officer - Support Services AssistantCITY OF IOWA CITY - Job Description Job Class #06-09 FLSA Non-Exempt Civil Service Identification Position Title: Community Service Officer – Support Services Assistant Department: Police Division: Support Services Supervisor: Police Sergeant - Training and Accreditation Job Summary Under general direction, assists the public and department personnel with handling evidence/seized property, inventorying evidence/seized property, and providing quality control and disposal of evidence/seized property. Also handles all lost and found property for the City. Under general direction, receives, records and disseminates emergency and non-emergency calls for service from the public in person and on routine phone lines. Communicates information to police, fire and ambulance personnel via two-way radio. Assists the general public with non- emergency services at the front desk of the Police Department. Essential Job Duties and Responsibilities Disposes of evidence, seized property and found property. Prepares video and still photographs of evidence. Tracks court cases involving evidence in care of City. Handles lost and found property. Provides customer service and acts as first point of contact for the Police Department f or walk-in residents. Takes and routes messages, dispatches non-emergency calls, answ ers radio, answ ers questions for the public by providing factual information, handles inquiries and complaints f rom walk -in residents. Researches and provides data to Police Officers regarding such matters as arrest records, outstanding warrants and the like; uses IDOT/NCIC to check for driver's license information, registrations, criminal histories and administrative messages; enters warrants, missing persons and stolen articles including guns and vehicles. Enters a variety of data into computer. Completes forms and maintains rosters and logs. Performs and review s basic data entry related to payroll. Initiates emergency tones within the Civic Center. Job Class #06-09 Support Services Page 2 Reviewed 2/8/2021 Answers complaints and provides general information regarding City services. Enters complaints into CAD system and relays information to the Johnson County Joint Communications Center for dispatch for police, fire and ambulance. Completes minor crime and non-action field reports as assigned. Assists departmental personnel in the performance of their duties as requested. Testifies in court when needed. Provides court and messenger services and performs other miscellaneous clerical and delivery duties. Monitors the radio/alarms for the City and National Crime Information Center at all times. Monitors video cameras and alarm systems at Civic Center, elevator alarms, tower site alarms and contacts appropriate parties. Obtains, sends, monitors and follow s the progression of information regarding licenses, registrations, records checks, warrant entries, wanted/missing persons, stolen vehicles/articles, criminal histories, Amber Alerts, severe weather information, administrative messages and other law enforcement information. Provides information in accordance with prescribed policies and regulations and obtains information regarding calls for service. Communicates with callers and provides specific instructions to callers. Contacts appropriate parties such as power companies, business owners, road crews, etc. to respond to scenes. Enters information on the computer aided dispatch system including incidents, tows, stolen vehicles/articles, wanted/missing persons and tickets. Generates various reports. Enters information on arrest dockets, tow entries and house watches into computer system. Enters bicycle registration information. Creates incident reports for calls for service. Operates and maintains a City-wide paging system. Releases paper work/tow slips to owners of vehicles and accepts money as payments for parking fines. Sends certified letters for impounded vehicles and maintains impound records. CITY OF IOWA CITY - Job Description Ensures restricted access to Police and Fire Department building. Answ ers CrimeStoppers Line and generates tip reports. Checks serial numbers on items to determine if stolen. Maintains and updates business contact lists and house watch lists. Checks Iowa Courts Online for dispositions to specific cases related to confiscated driver's licenses and destroys them when the charges have dispositions. Assists in the training of new permanent and hourly Station Masters. Performs Terminal Agency Coordinator duties which include: assuring department members are current on NCIC certification, assuring warrant validations are complete and assisting with Iowa/NCIC audits. Inventories and weighs evidence/seized property, repairs and submits evidence to the crime lab, marks evidence/seized property for storage, handles large amounts of cash, transports drugs and evidence to labs. Tracks all court cases involving evidence in care of City. Works on pretrial preparation. Handles lost and found property. Conducts fingerprinting. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. W hile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee f requently is required to walk. The employee is occasionally required to stand. The employee must occasionally lif t and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently exposed darkness or poor lighting. The noise level in the work environment is usually moderate. Job Class #06-09 Support Services Page 4 Reviewed 2/8/2021 Minimum Education, Experience and Certification High school diploma or equivalent required. One year general office and public contact experience involving the use of current computer equipment required. Notary Public required within one year of hire. National Crime Information Center Certification required within six months of hire. Valid driver's license with satisfactory driving record required. Must be 18 years of age per Iowa Code 92.8. Must pass criminal background check. Preferred Education, Experience and Certification Six months experience in a customer service field preferred. One year of experience in a law enforcement and/or emergency communication preferred. Know ledge, Skills, and Abilities Knowledge of City and county street locations. Knowledge of parking and traffic regulations. Skills in effective verbal and written communications and public relations. Skills in data entry and computer operations. Skills in operating various radio and telephone equipment as well as computer assisted dispatch terminals, sometimes under stressful conditions. Ability to read and understand written materials including police reports, traffic citations and warrants. Ability to understand maps and provide directions to the public or officers. Ability to perform basic mathematical calculations and make change. Ability to prepare written incident reports and other correspondences. Must have strong typing skills. Knowledge of department’s records management system. Knowledge of department evidence/seized property protocols. Ability to organize evidence/seized property using current storage procedures, protocols and computer programs. Ability to handle, package and transport fragile, expensive and irreplaceable evidence/seized property so as to maintain the integrity, value and chain of custody of these items. Ability to handle, accurately count and deposit large sums of currency. Skills in effective communications. Ability to operate computers, police radio and police vehicles. Skills in using tools and equipment used in minor auto modifications. Ability to read and understand written materials, maps, and street signs in order to record work activities, keep records, or work with a computer. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.