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Library Assistant III - Children's ServicesCITY OF IOWA CITY - Job Description Job Class #08-04 FLSA Non Exempt Non Civil Service Identification Position Title: Library Assistant III Department: Library Division: Children’s Services / Community & Access Services Immediate Supervisor: Children’s Services Coordinator Job Summary Under general direction, plans and performs children’s programs. Plans and delivers outreach services and programs for children. Schedules, trains and supervises volunteers. Works on the Children’s Services Desk and Bookmobile. Works evenings, weekends, holidays and special events. Essential Job Duties and Responsibilities Provides guidance to patrons in identification and use of materials for children, parents and teachers in a variety of formats. Assists patrons in the use of the online catalog, public use computers and audiovisual equipment. Answers information questions about children’s materials, Library services, collections and programs in person, on the telephone and by email. Supervises public use of children’s services department and resolves and reports behavior problems. Seeks support from senior staff in extreme cases or for emergencies. Works on the Children’s Desk and Bookmobile; shifts include evening or weekend rotations. Completes opening and closing duties. Plans and performs children’s story times, special programs, outreach visits and conducts school or group tours. Maintains current awareness of children’s resources and procedures through review of new acquisitions, in-service training and Library professional literature. Works on the Bookmobile; shifts include assigned evenings and special events. Completes opening and closing duties and daily Bookmobile safety inspections. Provides Bookmobile programming and story times as needed. Job Class #08-04 Children’s Services Page 2 Updated 04/19 /2021 Drives Bookmobile to designated sites, sets up and opens for service. Assists patrons with materials checkout and holds. Issues Library cards and assists patrons with Library card account. Updates and maintains patron records. Collects money for Library fines and bills and clears charges from patron accounts. Interprets Library policies and procedures related to materials circulation and access to online resources and follows established procedures. Provides technology support for accessing Library eCollections and may deliver programs and classes. Assists patrons in the use of the online catalog, reader’s advisory tools and the My ICPL app. Helps patrons discover and locate Library materials. Provides reader’s advisory assistance. Pulls items from main Library collection to serve the needs of daily users. Checks in and shelves returned materials. Manages the visual presentation of the Bookmobile. Assures collections are in good condition and displays are filled and appealing to patrons. Resolves and reports behavior problems. Seeks support from senior staff or intervention services for emergencies. Refuels vehicle and reports mechanical issues. Seeks assistance in case of mechanical failure or other vehicle issues. Performs clerical tasks related to daily operations, such as generating and sending circulation notices, preparing trapped holds for pickup, and contacting patrons to resolve discrepancies with audiovisual materials. Implements established policies and procedures regarding the safety and security of customers and fellow staff members. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs other duties as assigned. Job Class #08-04 Children’s Services Page 3 Updated 04/19 /2021 Physical and Environmental Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel and talk and hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 30 pounds of force to move or push book cart. The employee may be exposed to weather elements, including hot and cold temperatures. This position must have the ability to apply up to 30 pounds of force to move or push a book cart. Specific vision abilities required by this job include close vision, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body in education, early childhood development or related field required. Coursework or experience with children’s literature required. Valid driver’s license with satisfactory driving record required. Valid Iowa Class D Chauffeur’s license, endorsement 2 required within three months of hire. Must be 18 years of age per Iowa Code 92.8. Must pass criminal background check. Preferred Education, Experience and Certification Two years of experience in a library, school or childcare related field preferred. Experience working with volunteers preferred. Experience working with online resources and Internet searching preferred. Ability to speak Spanish, Arabic or French desirable. Know ledge, Skills, and Abilities Knowledge of children’s literature, authors and media. Knowledge of basic reference and reader’s advisory methods, techniques and sources for use in work with children. Knowledge of and ability to use personal computers, including internet searching. Knowledge of Library graphics and display requirements. Ability to perform story times and other programs of interest to children. Ability to work effectively with sponsors and community groups, volunteers and Library patrons involved in children’s programs. Skill working with the public, including assisting with customer complaints, and general customer service issues. Ability to work in a team environment to deliver Library services. Ability to consistently deliver excellent customer service. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.