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Community Outreach Assistant - Immigrant & Refugee CommunitiesCITY OF IOWA CITY – Job Description Job Class #06-08B FLSA Non-Exempt Civil Service Identification Position Title: Community Outreach Assistant (Immigrant & Refugee Communities) Department: Police Division: Support Services Supervisor: Sergeant - Planning and Research Job Summary Under general direction, establishes and maintains relationships within the immigrant and refugee community which foster positive communication and interactions between the Police Department and these populations. Essential Job Duties and Responsibilities Maintains a positive, active and visible presence throughout the community. Attends various community events and outreach opportunities as a representative of the Police Department. Performs public speaking. Promotes the mission of the Police Department and provides excellence in service. Participates and assists the Community Outreach Assistant in planning, coordination, set up and presentation at community outreach events. Provides support to the Community Outreach Section in community engagement and education. Engages with immigrant, refugee and under-represented groups within the community to create relationships, promote accessibility to police services and educate on police procedures. Supports community outreach through creative partnerships with local organizations, agencies, businesses, educational institutions, faith communities and community partners with a focus on organizations serving immigrant and refugee communities. Represents the Police Department on community-wide committees. Develops, implements and administers community outreach programs, materials and activities that support the mission and goals of the Police Department. Responds to questions and suggestions from the public, City staff and other agencies regarding community outreach and the Police Department’s mission. JD No 06-08B Support Services Page 2 Updated 11/06/2021 Assists the Public Safety Information Officer with incorporating messaging to immigrant and refugee communities on the Police Department’s social media Develops strategies to support relationships and community outreach efforts with people who represent all segments of the community with a primary focus on immigrant and refugee populations. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. W hile performing the duties of this job, the employee is regularly required to drive to various locations to participate and speak at community events, transports supplies, and set up materials for presentations. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification High school diploma or equivalent required. A minimum of 1 year of successful work experience in at least one of the following four areas required: 1) customer service; 2) marketing; 3) communications; 4) working with immigrant and refugee populations. Or equivalent combination of education and experience. Excellent verbal, written, interpersonal communication and computer skills required. Valid driver’s license with satisfactory driving record required. Must be 18 years of age per Iowa Code 92.8. Must pass criminal background check. Preferred Education, Experience and Certification Knowledge of the purpose of law enforcement and the criminal justice system preferred. Proficiency in other languages a plus. Knowledge, Skills, and Abilities Ability to establish effective working relationships between department staff the public, and community partners. Ability to prepare written materials including records, reports and PowerPoint presentations. Skills in listening, written and verbal communications, problem solving and time management. Working familiarity with website management and social media posts. Ability to identify program priorities, develop realistic work plans, and work on multiple tasks. Ability to work in a team environment and independently. Knowledge of community and university resources. Skills in marketing, public relations, and communication. Ability to maintain inter- and intra- department confidentiality. Ability to work effectively with a diverse population. The above statements are intended to describe the general nature and level of work being performed JD No 06-08B Support Services Page 3 Updated 11/06/2021 by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.