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HomeMy WebLinkAboutOutreach & Engagement SpecialistCITY OF IOWA CITY – Job Description Job Class #12-22 FLSA Non-Exempt Civil Service Identification Position Title: Outreach & Engagement Specialist Department: City Manager’s Office Division: Communications Supervisor: Communications Coordinator Job Summary Under direction, develops and sustains community relationships with variety of diverse stakeholder groups, including neighborhoods, community organizations, non-profits and local educational institutions. Provides regular communications to neighborhood groups and serves as a point of contact for neighborhood concerns and projects. Manages grant programs for neighborhood projects. Collaborates with City departments and divisions to plan and execute equitable outreach and events. Essential Job Duties and Responsibilities Advises and assists in equitable planning and execution of City events and engagement activities with partners from across the City organization, community partners and neighborhood groups. Develops and sustains community relationships with a variety of diverse stakeholder groups, including neighborhoods, community organizations, non-profits and local educational institutions. Provides regular outreach to neighborhood groups and organizations to increase communication and engagement with the City. Keeps neighborhood groups informed of impactful City activities, projects and programs. Creates digital content to engage with residents; writes news releases; posts relevant content to social media and provides follow-up to questions; manages related website content. Serves as liaison to Neighborhood Council. Collaborates with City departments to coordinate neighborhood initiatives, events or requests using a team-oriented approach. Attends and participates in community partnership meetings, neighborhood meetings and community events. Administers neighborhood grant programs. Represents the City at various public events in a professional manner that demonstrates an understanding of the City’s strategic plan, its goals and priorities. Furthers efforts of the Communication Division to bridge cross-departmental collaboration and Job Class #12-22 Communications Page 2 Updated 04/07/2022 communication and City-community relations and communication. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear and to use hands to touch, handle or feel. The employee frequently is required to sit. The employee is occasionally required to walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Associate degree from an educational institution accredited by a DOE recognized accreditation body and at least one year of experience in public relations, communications, marketing, event management, planning or grant management required. Or equivalent combination of education and experience. Experience in the use of social media required. Valid driver's license with satisfactory driving record required. Must be 18 years of age per Iowa Code 92.8. Must pass criminal background check. Preferred Education, Experience and Certification Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body or at least three years of related experience in public relations, communications, marketing, event management, planning or grant management preferred. Or equivalent combination of education and experience. Bilingual speaking abilities preferred. Knowledge, Skills, and Abilities Knowledge of local government operations, social and political awareness with an understanding of how these issues impact residents. Skills in interpersonal and public relations. Skills in digital and verbal communications. Skills in the operation of technology – MS Office Suite, social media platforms. Ability to communicate with diverse neighborhoods and City staff. Ability to work in an organized fashion to manage various priorities and projects, including grant funding. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.