HomeMy WebLinkAboutCommunications AideUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Communica�ons Aide
Department: City Manager’s Office
Division: Communica�ons
Supervisor: Communica�ons Coordinator
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 2
Job Number: 0204
Job Summary
Under direct supervision, greets the public, directs phone calls, responds to ques�ons, offers
appropriate assistance, assists with internal communica�ons and outreach to City staff, and
performs other clerical du�es as assigned. Assists Communica�ons Coordinator in management
of customer service tracking so�ware and creates and manages content for the City’s employee
website, www.iowacity.online. Creates web content for area events and related road closures on
www.icgov.org.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Greets the public and provides rou�ne informa�on and assistance.
• Answers the phone; takes and delivers messages.
• Provides edi�ng and content management for the City employee website
www.iowacity.online.
• Creates web content for area events and related road closure announcements for public
awareness at www.icgov.org.
• Manages customer service through the City’s online repor�ng system.
• Schedules mee�ngs for City staff in City Hall.
• Assists Communica�ons Coordinator in internal messaging to City staff.
• Helps track and maintain inventories of opera�onal supplies.
• Connects community members including unhoused, refugees, and students to available
community resources.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Provides transla�on services, if applicable.
• Performs all other related du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• High school educa�on or G.E.D. or pursuit of degree and one to three months of related
experience or training; or equivalent combina�on of educa�on and experience.
Experience working with the public and computer systems.
Updated: March 2024
• Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• High school educa�on or G.E.D. and four to six months of related experience or training;
or equivalent combina�on of educa�on and experience. Experience in professional
wri�ng. Bilingual speaking ability.
Knowledge, Skills, and Abili�es
• Ability to add, subtract, mul�ply, and divide in all units of measure, using whole
numbers, common frac�ons, and decimals.
• Ability to apply common sense understanding to carry out instruc�ons furnished in
writen, oral, or diagram form.
• Ability to communicate effec�vely with the public and staff.
• Ability to deal with problems involving several concrete variables in standardized
situa�ons.
• Ability to read and interpret documents such as safety rules, opera�ng and maintenance
instruc�ons, and procedure manuals.
• Ability to reliably and predictably carry out du�es.
• Ability to write and edit documents, rou�ne reports and correspondence.
• Knowledge of basic office equipment, filing and sor�ng techniques.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook).
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
Updated: March 2024
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Du�es are generally performed in
an office se�ng with a controlled environment. The job requires si�ng for extended periods of
�me and the work may expose the employee to unpleasant social situa�ons and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Geoff Fruin, City Manager (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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