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Home My WebLink AboutCommunity Service Officer - Station MasterUpdated: March 2024 CITY OF IOWA CITY – JOB DESCRIPTION Posi�on Title: Community Service Officer - Sta�on Master Department: Police Division: Support Services Supervisor: Support Services Supervisor FLSA: Non-Exempt Civil Service: Yes Pay Grade: 6 Job Number: 0601 Job Summary Under general direc�on, receives, records and disseminates emergency and non-emergency calls for service from the public in person and on rou�ne phone lines. Communicates informa�on to police, fire and ambulance personnel via two-way radio. Assists the general public with non-emergency services at the front desk of the Police Department. Essen�al Job Du�es and Responsibili�es The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Provides customer service and acts as first point of contact for the Police Department for walk-in residents. • Takes and routes messages, dispatches non-emergency calls, answers radio, answers ques�ons for the public by providing factual informa�on, handles inquiries and complaints from walk-in residents. • Researches and provides data to Police Officers regarding such maters as arrest records, outstanding warrants and the like; uses IDOT/NCIC to check for driver's license informa�on, registra�ons, criminal histories and administra�ve messages; enters warrants, missing persons and stolen ar�cles including guns and vehicles. • Enters complaints into CAD system, relays informa�on to the Johnson County Joint Communica�ons Center for dispatch for police, fire and ambulance. • Enters informa�on on the computer aided dispatch system including incidents, tows, stolen vehicles/ar�cles, wanted/missing persons and �ckets. • Enters informa�on on arrest dockets, tow entries, house watches, bicycle registra�ons, and into computer system. • Completes minor crime and non-ac�on field reports as assigned. • Assists departmental personnel in the performance of their du�es as requested. • Tes�fies in court when needed. • Monitors the radio/alarms for the City and Na�onal Crime Informa�on Center at all �mes. • Monitors video cameras and alarm systems at Civic Center, elevator alarms, tower site alarms and contacts appropriate par�es. Updated: March 2024 • Obtains, sends, monitors and follows the progression of informa�on regarding licenses, registra�ons, records checks, warrant entries, wanted/missing persons, stolen vehicles/ar�cles, criminal histories, Amber Alerts, severe weather informa�on, administra�ve messages and other law enforcement informa�on. • Provides informa�on in accordance with prescribed policies and regula�ons and obtains informa�on regarding calls for service. • Contacts appropriate par�es such as power companies, business owners, road crews, etc. to respond to scenes. • Operates and maintains a City wide paging system. • Sends impound leters, releases paperwork/tow slips to owners accepts payments for parking fines, maintains impound records. • Answers CrimeStoppers Line and generates �p reports. • Maintains and updates business contact lists and house watch lists. • Checks Iowa Courts Online for disposi�ons to specific cases related to confiscated driver's licenses and destroys them when the charges have disposi�ons. • Assists in the training of new permanent and hourly Sta�on Masters. • Performs Terminal Agency Coordinator du�es which include: assuring department members are current on NCIC cer�fica�on, assuring warrant valida�ons are complete and assis�ng with Iowa/NCIC audits. • Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. • Performs other du�es as assigned. Minimum Education, Experience, Certification/Licensure, Other • High school educa�on or G.E.D. and seven to twelve months of related experience or training; or equivalent combina�on of educa�on and experience. Experience in customer service and computer use. • Cardiopulmonary resuscita�on and automated external defibrillator cer�fica�on within one year of hire. Na�onal Crime Informa�on Center Cer�fica�on within six months of hire. Notary Public required within one year of hire. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • High school diploma or G.E.D. and one year of related experience or training; or equivalent combina�on of educa�on and experience. Experience in law enforcement or emergency dispatch. Knowledge, Skills, and Abili�es • Ability to acquire an adequate working knowledge of the emergency communica�ons dispatch system. • Ability to add, subtract, mul�ply, and divide in all units of measure, using whole numbers, common frac�ons, and decimals. Updated: March 2024 • Ability to apply common sense understanding to carry out instruc�ons furnished in writen, oral, or diagram form. • Ability to compute rate, ra�o, and percent. • Ability to deal with problems involving several concrete variables in standardized situa�ons. • Ability to effec�vely present informa�on in one-on-one and small group situa�ons to customers, clients, and other employees of the organiza�on. • Ability to handle, accurately count and deposit large sums of currency. • Ability to handle, package and transport fragile, expensive and irreplaceable evidence/seized property so as to maintain the integrity, value and chain of custody of these items. • Ability to operate police radio and police vehicles. • Ability to operate emergency communica�on equipment in dispatch center. • Ability to organize evidence/seized property using current storage procedures, protocols and computer programs. • Ability to read and understand writen materials, maps, and street signs in order to record work ac�vi�es, keep records, or work with a computer. • Ability to reliably and predictably carry out du�es. • Ability to write rou�ne reports and correspondence. • Knowledge of City street loca�ons, parking and traffic regula�ons. • Knowledge of department evidence/seized property protocols. • Knowledge of department’s records management system. • Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word, Excel, Outlook). • Skill in using tools and equipment used in minor auto modifica�ons. Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Updated: March 2024 Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Dus�n Liston, Police Chief (4/2024) I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________