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HomeMy WebLinkAboutCommunity Service Officer - Support Services AssistantUpdated: March 2024 CITY OF IOWA CITY – JOB DESCRIPTION Posi�on Title: Community Service Officer – Support Services Assistant Department: Police Division: Support Services Supervisor: Police Lieutenant Professional Standards FLSA: Non-Exempt Civil Service: Yes Pay Grade: 6 Job Number: 0609 Job Summary Under general direc�on, assists the public and department personnel with handling evidence/seized property, inventorying evidence/seized property, and providing quality control and disposal of evidence/seized property. Also handles all lost and found property for the City. Essen�al Job Du�es and Responsibili�es The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Enters evidence informa�on into computer system, classifies informa�on, and manages system. • Ensures evidence is packaged to standard. • Disposes of evidence, seized property, and found property. • Prepares video and s�ll photographs of evidence. • Tracks court cases involving evidence in care of City. • Handles lost and found property. • Returns evidence to proper owner. • Tests panic alarm systems according to schedule. • Completes alarm billing. • Transports evidence to DCI lab. • Destroys evidence according to guidelines. • Provides customer service and acts as first point of contact for the Police Department for walk-in residents. • Takes and routes messages, dispatches non-emergency calls, answers radio, answers ques�ons for the public by providing factual informa�on, handles inquiries and complaints from walk-in residents. • Assists department with accredita�on process. • Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. • Performs other du�es as assigned. Updated: March 2024 Minimum Education, Experience, Certification/Licensure, Other • High school educa�on or G.E.D. and seven to twelve months of related experience or training; or equivalent combina�on of educa�on and experience. Experience in customer service and computer use. • Cardiopulmonary resuscita�on and automated external defibrillator cer�fica�on within one year of hire. Na�onal Crime Informa�on Center Cer�fica�on within six months of hire. Notary Public required within one year of hire. Valid State of Iowa driver's license with sa�sfactory driving record. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • High school diploma or G.E.D. and one year of related experience or training; or equivalent combina�on of educa�on and experience. Experience in law enforcement or emergency dispatch. Knowledge, Skills, and Abili�es • Ability to add, subtract, mul�ply, and divide in all units of measure, using whole numbers, common frac�ons, and decimals. • Ability to apply common sense understanding to carry out detailed but uninvolved writen or oral instruc�ons. • Ability to compute rate, ra�o, and percent. • Ability to deal with problems involving a few concrete variables in standardized situa�ons. • Ability to effec�vely present informa�on in one-on-one and small group situa�ons to customers, clients, and other employees of the organiza�on. • Ability to handle, accurately count and deposit large sums of currency. • Ability to handle, package and transport fragile, expensive and irreplaceable evidence/seized property so as to maintain the integrity, value and chain of custody of these items. • Ability to operate police radio and police vehicles. • Ability to organize evidence/seized property using current storage procedures, protocols and computer programs. • Ability to prepare writen incident reports and other correspondences. • Ability to read and understand writen materials including police reports, traffic cita�ons and warrants. • Ability to read and understand writen materials, maps, and street signs in order to record work ac�vi�es, keep records, or work with a computer. • Ability to reliably and predictably carry out du�es. • Ability to understand maps and provide direc�ons to the public or officers. • Ability to write simple correspondence. • Knowledge of City and county street loca�ons. • Knowledge of department evidence/seized property protocols. • Knowledge of department’s records management system. Updated: March 2024 • Knowledge of parking and traffic regula�ons. • Skill in opera�ng various radio and telephone equipment as well as computer assisted dispatch terminals, some�mes under stressful condi�ons. • Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word, Excel, Outlook). • Skill in using tools and equipment used in minor auto modifica�ons. Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Dus�n Liston, Police Chief (4/2024) Updated: March 2024 I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________