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HomeMy WebLinkAboutHousing ReceptionistUpdated: March 2024 CITY OF IOWA CITY – JOB DESCRIPTION Posi�on Title: Housing Recep�onist Department: Neighborhood & Development Services Division: Neighborhood Services Supervisor: Housing Administrator FLSA: Non-Exempt Civil Service: Yes Pay Grade: 2 Job Number: 0206 Job Summary Performs general and specialized administra�ve support func�ons for the Iowa City Housing Authority (ICHA). Provides informa�on and assistance to the public and other city departments regarding ICHA opera�ons and ac�vi�es including: The Housing Choice Voucher (HCV) program, Public Housing Program, HUD-VASH vouchers, Mainstream Vouchers, Project Based Vouchers, Family Self-Sufficiency programs and Homeownership programs. Essen�al Job Du�es and Responsibili�es The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Screens and routes incoming calls; refers unanswered ques�ons to the appropriate par�es and interacts courteously with the public. • Interacts with clientele to provide and receive informa�on; distributes and explains forms to clientele; reviews forms for completeness and accuracy; distributes forms/documents to appropriate staff. • Maintains waitlist; checks automated applica�on system for Housing Choice Voucher and Public Housing wai�ng lists. • Inputs data as necessary into Housing Pro database. • Scans all necessary documents/files for ICHA programs in accordance with ICHA policy and HUD direc�ves. • Reviews police arrest dockets from all law enforcement agencies within ICHA jurisdic�on and cross references that informa�on with ICHA client data base. • Disseminates and forwards applicable data to inves�gate for poten�al program viola�ons. • Receives and processes payments of overpaid subsidy; prepares paperwork for Revenue division; and records payments in client files. • Maintains inventory of ICHA brochures, pamphlets and documents related to available Community Resources. • Ensures the informa�on is properly displayed and made available to the general public. • Provides transla�on services, if applicable. • Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Updated: March 2024 • Performs other du�es as assigned. Minimum Education, Experience, Certification/Licensure, Other • High school education or G.E.D. or pursuit of degree and one to three months of related experience or training; or equivalent combination of education and experience. Experience in general office management and/or customer service. • Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • High school education or G.E.D. and four to six months of related experience or training; or equivalent combination of education and experience. The ability to communicate in Spanish, French, Swahili and/or Arabic. Knowledge, Skills, and Abili�es • Ability to add and subtract two-digit numbers and to mul�ply and divide with 10's and 100's. • Ability to apply common sense understanding to carry out instruc�ons furnished in writen, oral, or diagram form. • Ability to deal with problems involving several concrete variables in standardized situa�ons. • Ability to effec�vely present informa�on in one-on-one and small group situa�ons to customers, clients, and other employees of the organiza�on. • Ability to maintain confiden�ality and handle detailed personally iden�fiable informa�on. • Ability to operate standard office equipment including calculators, printers and copiers. • Ability to perform mul�ple tasks in an open environment and communicate or relay informa�on under stressful condi�ons. • Ability to read and understand technical materials, manuals and other department documenta�on to record work ac�vi�es, keep records, and work on the computer. • Ability to reliably and predictably carry out du�es. • Ability to write simple correspondence. • Knowledge of department opera�ons and programs. • Knowledge of general office procedures, and clerical and financial record keeping procedures. • Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word, Excel, Outlook). Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Updated: March 2024 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Tracy Hightshoe, Neighborhood & Development Services Director (4/2024) I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________