HomeMy WebLinkAboutNeighborhood Services CoordinatorUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Neighborhood Services Coordinator
Department: Neighborhood & Development Services
Division: Neighborhood Services
Supervisor: Director of Neighborhood & Development Services
FLSA: Exempt
Civil Service: No
Pay Grade: 31
Job Number: 3110
Job Summary
Directs the opera�onal, financial, and personnel ac�vi�es of the Neighborhood Services Division
(Community Development, Housing Inspec�on, and the Iowa City Housing Authority). Ensures
division operates with a focus on customer service and is responsive to community needs
rela�ve to affordable housing, community development ac�vi�es, administra�on of applicable
state and federal grants, housing inspec�ons services and public housing programs.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Directs the ac�vi�es and programs of the Neighborhood Services Division which includes
Community Development, Housing Inspec�ons, and the Iowa City Housing Authority
opera�ons and administra�ve func�ons.
• Prepares and manages budget for the Neighborhood Services Division.
• Coordinates the division's ac�vi�es with other City divisions and departments.
• Manages staff workload and to make certain issues are being resolved in a �mely
manner.
• Resolves conflict between staff, the general public and other community stakeholders.
• Confers with elected officials, boards, and commissions members regarding housing,
community development and neighborhood issues.
• Directs prepara�on and maintenance of public informa�on, including print materials and
informa�on on the division’s web site.
• Communicates to local boards, commissions, neighborhood associa�ons, business and
student groups and the City Council.
• Ensures that the housing inspec�on process is done in accordance with local ordinances
and that proper documenta�on and follow-up ac�ons are being completed.
• Reviews, discusses, and implements housing code updates as appropriate.
• Monitors implementa�on of all projects related to the Housing Authority opera�ons,
Community Development Block Grant, HOME Investment Partnership program, local
affordable housing ini�a�ves, and City’s housing rehabilita�on program.
• Oversees, prepares, and presents applica�ons, reports and studies to the City Council,
boards and commissions, and other ad-hoc groups, as necessary.
Updated: March 2024
• Maintains liaison with state and federal agencies and keeps open dialogue with such
groups.
• Ensures regulatory compliance for all federal programs, including those operated by the
Housing Authority, CDBG and HOME programs.
• May perform du�es of Neighborhood & Development Services Director in his/her
absence.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs other du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educational institution and three to five years of
related experience; or a Master’s degree and one to three years of related experience;
or seven to nine years of related experience and/or equivalent combination of
education and experience. Degree in Urban Planning, Public Administration, Business, or
related. Experience in federal grant administration, affording housing, community
development, or housing regulations.
• Valid State of Iowa driver’s license with sa�sfactory driving record. Must be 18 years of
age. Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• Master’s degree from an accredited educational institution and five years of related
experience; and/or equivalent combination of education and experience. Supervisory
experience.
Knowledge, Skills, and Abili�es
• Knowledge of federal, state, and local housing and community development grants and
programs, in par�cular CDBG and HOME.
• Knowledge of local zoning and housing codes, state and na�onal housing program
regula�ons, housing inspec�on prac�ces and general municipal planning techniques.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to develop, analyze and present budget informa�on and to perform
mathema�cal func�ons necessary to determine compliance with state and federal
regula�ons.
• Ability to effec�vely present informa�on to city leadership, federal/state program
representa�ves, public groups, and/or other stakeholders.
• Ability to read, analyze, and interpret federal regula�ons, housing code, financial
reports, and legal documents.
• Ability to reliably and predictably carry out du�es.
• Ability to respond to common inquiries or complaints from residents, regulatory
agencies, or members of the community.
• Ability to write presenta�ons and press releases that conform to prescribed style and
format.
Updated: March 2024
• Skill in observing, reading and interpre�ng technical materials, codes, and regula�ons.
• Skill in planning, reasoning, conflict resolu�on, problem solving, customer service and
verbal and writen communica�ons.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook) and mobile devices.
Supervision
Assists with the overall direction, coordination, and evaluation of a program function or unit for
the department. Carries out supervisory responsibilities in accordance with the organization's
policies and applicable laws. Responsibilities include supervising direct reports including
interviewing, hiring, and training employees; planning, assigning, and directing work; writing
and delivering performance reviews; rewarding and disciplining employees; addressing
complaints and resolving problems; and terminating employees.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Tracy Hightshoe, Neighborhood & Development Services Director (4/2024)
Updated: March 2024
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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