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Home My WebLink AboutOperations Supervisor - AUpdated: March 2024 CITY OF IOWA CITY – JOB DESCRIPTION Posi�on Title: Opera�ons Supervisor – Transporta�on Services Department: Transporta�on Services Division: Administra�on Supervisor: Transporta�on Services Director FLSA: Exempt Civil Service: Yes Pay Grade: 27 Job Number: 2709 Job Summary Supervises the opera�onal, financial and personnel ac�vi�es of the Iowa City parking and mass transit system. Oversees the customer service, cashiers, parking enforcement, parking maintenance staff and financial repor�ng opera�ons including parking management so�ware. Essen�al Job Du�es and Responsibili�es The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Develops and delivers ongoing opera�onal training. • Dispatches, directs and supports daily opera�ons. • Audits daily receipts, reconciles daily credit card and cash reports and performs rou�ne audits of employees that handle cash. • Organizes and supervises division workflow. • Prepares daily, monthly, quarterly and annual enforcement reports. • Responds to employee concerns. • Prepares weekly report of ac�vi�es for Department Director and Associate Director. • Reviews reports with enforcement staff as needed. • Monitors daily opera�ons using parking management so�ware and various security systems. • Leads cita�on appeals review board. • Supervises opera�ons to ensure policy and schedule adherence. • Coordinates service disrup�ons caused by weather and traffic. • Provides recommenda�ons for budget planning and oversees expenditures and revenues. • Counts revenue from daily parking meter collec�ons and automated pay sta�ons, prepares deposits. • Maintains various opera�ng sta�s�cs; compiles daily/monthly/annual reports and reviews reports with staff as necessary. • Interacts with other City departments and downtown businesses and assists community groups with event planning and opera�ons, responds to requests for informa�on. • Maintains daily communica�ons with Accoun�ng and ITS Departments. Updated: March 2024 • Assists in planning for service expansion and/or reduc�on, or changes in service delivery methods. • Maintains parking database, including daily sales items, monthly permits, daily facility revenues (POS and pay sta�on opera�ons) and parking enforcement handheld so�ware maintenance. • Manages an internal permit payment plan. • Invoices and tracks various valida�on services and bus pass sales. • Resolves customer conflicts and assists with daily customer interac�ons. • Assists with development of division staff schedules, approves employee vaca�on �me requests considering division needs and ensures divisions have adequate coverage during expected and unexpected absences. • Drives transit bus routes as needed. • Provides occasional supervisory coverage at Transit, including ensuring all routes have drivers assigned. • Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. • Performs other du�es as assigned. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educa�onal ins�tu�on; or four years of related experience and/or equivalent combina�on of educa�on and experience. Degree in Business, Accoun�ng, Management, or related. • Valid State of Iowa driver’s license with sa�sfactory driving record. Valid State of Iowa Class B commercial driver’s license with air brakes and passenger endorsement required within 90 days of hire. Meet federal drug tes�ng requirements. A pre-employment drug screen is. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educa�onal ins�tu�on and one year of related experience; or five years of related experience and/or equivalent combina�on of educa�on and experience. Experience in accoun�ng. Knowledge, Skills, and Abili�es • Ability to add, subtract, mul�ply, and divide in all units of measure, using whole numbers, common frac�ons, and decimals. • Ability to compute rate, ra�o, and percent. • Ability to effec�vely present informa�on and respond to ques�ons from groups of managers, clients, customers, and the general public. • Ability to interpret a variety of instruc�ons furnished in writen, oral, diagram, or schedule form. • Ability to learn and apply complex policies and procedures. • Ability to perform mathema�cal calcula�ons necessary to perform payroll func�ons and basic bookkeeping func�ons. Updated: March 2024 • Ability to read and understand writen materials and maps, professional journals, technical procedures, or governmental regula�ons. • Ability to reliably and predictably carry out du�es. • Ability to solve prac�cal problems and deal with a variety of concrete variables in situa�ons where only limited standardiza�on exists. • Ability to supervise and mo�vate employees. • Ability to work in a team environment. • Ability to write reports, business correspondence, and procedure manuals. • Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word, Excel, Outlook). Supervision Involves leadership role such as regularly guiding, training, and providing direction to permanent staff in completing daily tasks and assignments. May perform additional supervisory duties at the direction of the Department or Division Head to include disciplinary action, assisting with hiring or firing, and writing or delivering performance reviews. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with Updated: March 2024 disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Darian Nagle-Gamm, Transporta�on Services Director (4/2024) I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________