HomeMy WebLinkAboutOperations Supervisor - BUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Opera�ons Supervisor
Department: Transporta�on Services
Division: Administra�on
Supervisor: Transporta�on Services Director
FLSA: Exempt
Civil Service: Yes
Pay Grade: 27
Job Number: 2709
Job Summary
Under the direc�on of the Transporta�on Services Director, ensures delivery of safe, efficient
and convenient transporta�on services for the community. Supervises the opera�onal, financial
and personnel ac�vi�es of Iowa City Transit. Responsible for personnel management, transit
operator deployment, opera�ons monitoring, dispatching, resolu�on of customer inquiries, and
related work as assigned.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Develops and delivers ongoing opera�onal training.
• Dispatches, directs and supports daily opera�ons.
• Organizes and supervises division workflow.
• Responds to employee concerns.
• Supervises opera�ons to ensure policy and schedule adherence.
• Coordinates service disrup�ons caused by weather and traffic.
• Provides recommenda�ons for budget planning, oversees expenditures and revenues.
• Prepares weekly report of ac�vi�es for Department Director and Associate Director.
• Assists in planning for service expansion and/or reduc�on and changes in service
delivery methods.
• Schedules employees to cover vacant shi�s, vaca�ons and last-minute absences.
• Completes employee �me records and reconciles with scheduled hours.
• Records complaints and compiles data for repor�ng purposes.
• Maintains various opera�ng sta�s�cs; compiles daily/monthly/annual reports.
• Interacts with other City departments and responds to requests for informa�on.
• Ensures compliance with local, state and federal policies and programs.
• Drives transit routes as needed.
• Resolves customer conflicts and assists with daily customer interac�ons.
• Assists with development of division staff schedules and approves employee �me off
requests considering division needs and ensures division has adequate coverage during
expected and unexpected absences.
Updated: March 2024
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs other du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on; or four years of related
experience and/or equivalent combina�on of educa�on and experience. Degree in
Business, Accoun�ng, Management, or related.
• Valid State of Iowa driver’s license with sa�sfactory driving record. Valid State of Iowa
Class B commercial driver’s license with air brakes and passenger endorsement required
within 90 days of hire. Meet federal drug tes�ng requirements. A pre-employment drug
screen is. Must be 18 years of age. Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on and one year of related
experience; or five years of related experience and/or equivalent combina�on of
educa�on and experience. Experience in accoun�ng.
Knowledge, Skills, and Abili�es
• Ability to add, subtract, mul�ply, and divide in all units of measure, using whole
numbers, common frac�ons, and decimals.
• Ability to compute rate, ra�o, and percent.
• Ability to effec�vely present informa�on and respond to ques�ons from groups of
managers, clients, customers, and the general public.
• Ability to interpret a variety of instruc�ons furnished in writen, oral, diagram, or
schedule form.
• Ability to learn and apply complex policies and procedures.
• Ability to perform mathema�cal calcula�ons necessary to perform payroll func�ons and
basic bookkeeping func�ons.
• Ability to read and understand writen materials and maps, professional journals,
technical procedures, or governmental regula�ons.
• Ability to reliably and predictably carry out du�es.
• Ability to solve prac�cal problems and deal with a variety of concrete variables in
situa�ons where only limited standardiza�on exists.
• Ability to supervise and mo�vate employees.
• Ability to work in a team environment.
• Ability to write reports, business correspondence, and procedure manuals.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook).
Supervision
Involves leadership role such as regularly guiding, training, and providing direction to
permanent staff in completing daily tasks and assignments. May perform additional supervisory
Updated: March 2024
duties at the direction of the Department or Division Head to include disciplinary action,
assisting with hiring or firing, and writing or delivering performance reviews.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Darian Nagle-Gamm, Transporta�on Services Director (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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