HomeMy WebLinkAboutReceptionist - Senior CenterUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Recep�onist – Senior Center
Department: Senior Center
Division: Senior Center
Supervisor: Senior Center Coordinator
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 2
Job Number: 0203
Job Summary
Under direct supervision, assists staff in the Senior Center. Greets the public, responds to
ques�ons, offers appropriate assistance and performs other clerical du�es.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Provides customer service and staff support for rou�ne tasks including financial
transac�ons, informa�on referrals and copying requests for public and staff.
• Processes Senior Center memberships, parking permits and parking �cket sales; collects
fees and dona�ons; issues receipts, issues membership cards, enrolls par�cipants in
classes and assists with locker rentals.
• Makes appointments for legal counseling, Senior Health Informa�on Program and tax
prepara�on services.
• Assists with marke�ng materials and mailing distribu�on.
• Helps stock, track and maintain inventories of opera�onal supplies.
• Helps track, tally, record and prepare reports on Senior Center par�cipa�on.
• Assists public with the copy machine and does copying for staff.
• Sorts and delivers incoming mail.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs other du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• High school educa�on or G.E.D. or pursuit of degree and one to three months of related
experience or training; or equivalent combina�on of educa�on and experience.
Experience in customer service.
• Must pass criminal background check.
Updated: March 2024
Preferred Education, Experience, Certification/Licensure, Other
• High school educa�on or G.E.D. and four to six months of related experience or training;
or equivalent combina�on of educa�on and experience. Experience with computer
systems.
• Cer�fica�on in CPR and the use of an external automated defibrillator.
Knowledge, Skills, and Abili�es
• Ability to add, subtract, mul�ply, and divide in all units of measure, using whole
numbers, common frac�ons, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved
writen or oral instruc�ons.
• Ability to compute rate, ra�o, and percent.
• Ability to deal with problems involving a few concrete variables in standardized
situa�ons.
• Ability to effec�vely present informa�on in one-on-one and small group situa�ons to
customers, clients, and other employees of the organiza�on.
• Ability to read and comprehend simple instruc�ons, short correspondence, and memos.
• Ability to reliably and predictably carry out du�es.
• Ability to write simple correspondence.
• Knowledge of basic office equipment, filing and sor�ng techniques.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook).
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
Updated: March 2024
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Geoff Fruin, City Manager (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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