HomeMy WebLinkAboutSystems EngineerUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Systems Engineer
Department: Finance
Division: Informa�on Technology Services
Supervisor: Informa�on Technology Services Coordinator
FLSA: Exempt
Civil Service: Yes
Pay Grade: 28
Job Number: 2808
Job Summary
Maintains integral pieces of larger voice, data network, and computer systems designed to
support internal and external users. Ensures availability, reliability and op�mal performance of
the server, desktop, phone, network systems, and security/access Control systems. Installs,
modifies, and makes repairs to pla�orm so�ware, server hardware, phone system and server
so�ware systems. Provides technical assistance and training to system users. Assists desktop
support group with desktop opera�ng system and so�ware issues as required.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Designs, installs, configures, operates, and maintains high-speed data and voice
communica�ons network facili�es, including gigabit Ethernet links, rou�ng and
switching systems, virtual LAN tagging and network monitoring and control facili�es.
• Responsible for maintenance of all areas of fiber op�c and copper data and voice
networks, including pathways, underground construc�on, in-building design, moves,
adds and changes.
• Analyzes complex problems in mul�-protocol network and communica�ons
environments, develops and implements solu�ons.
• Maintains documenta�on, program lis�ngs, layouts and other records in support of
development, modifica�on and problem resolving efforts.
• Maintains, documents, configures and supports Microso� Windows servers and
desktops opera�ng in an enterprise environment.
• Performs data and voice network systems support, communica�on, systems
programming, maintenance, opera�ons and trains other personnel in the use of the
communica�on network and its service requirements.
• Assists with training efforts of new systems implementa�on, including documenta�on,
instruc�on, and hands-on training of others.
• Coordinates tes�ng and evalua�on of new communica�on hardware and so�ware.
• Monitors and maintains system performance, security and health including disk drive
opera�on, error decoding and proac�ve iden�fica�on of problem systems.
• Responds to client inquiries concerning systems opera�on.
Updated: March 2024
• Recommends equipment per business requirement.
• Installs or assists support personnel in installa�on of hardware and peripheral
components, such as, monitors, keyboards, printers and disk drives on user’s premises.
• Assists in the support of specified so�ware packages, such as, opera�ng systems,
database so�ware (SQL Server), e-mail server so�ware (Exchange), VMware ESXi and
other programs in support of Informa�on Technology Services standards.
• Maintains and creates records descrip�ons according to established procedures.
• Maintains working knowledge of PC to Server and Server to PC interface.
• Replaces/patches defec�ve or inadequate so�ware packages.
• Es�mates effort required for assigned tasks.
• Refers major hardware and so�ware problems to vendor and/or service personnel for
correc�on.
• Performs service via on-call basis, as needed.
• Reviews new technology and provides ideas and informa�on on new technology;
recommends enhancements for the infrastructure.
• Atends training courses and maintains cer�fica�ons.
• Manages and maintains Mitel VolP phone systems, camera system, door access systems.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs other related du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on and six years of related
experience; or ten years of related experience and/or equivalent combina�on of
educa�on and experience. Degree in Computer Science or related field. Experience
computer communica�on systems, computer networking, in high-speed packet switched
data networks, communica�on system design, implementa�on, opera�on or
maintenance.
• Valid State of Iowa driver’s license with sa�sfactory driving record. Must be 18 years of
age. Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on and eight years of related
experience; or twelve years of related experience and/or equivalent combina�on of
educa�on and experience. Experience with VMware ESXi Server, desktop imaging,
Windows Server, Windows Server Update Services, Exchange, SQL 2019, desktop
deployment, VoIP phone system, desktop and server monitoring, network Infrastructure,
and administra�ve scrip�ng.
Knowledge, Skills, and Abili�es
• Ability to apply concepts of basic algebra and geometry.
• Ability to calculate figures and amounts such as propor�ons, percentages, area, and
circumference.
Updated: March 2024
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effec�vely present informa�on to top management, employee groups, and
public groups.
• Ability to interpret a variety of instruc�ons furnished in writen, oral, diagram or
schedule form.
• Ability to read and interpret documents, such as, safety rules, opera�ng and
maintenance instruc�ons, and procedure manuals.
• Ability to reliably and predictably carry out du�es.
• Ability to respond to common inquiries or complaints from customers, regulatory
agencies, or members of the business community.
• Ability to solve prac�cal problems and deal with a variety of concrete variables in
situa�ons where only limited standardiza�on exists.
• Ability to write rou�ne reports and correspondence.
• Knowledge of hardware and opera�ng systems so�ware, high-speed packet switched
data networks, communica�on system design, implementa�on, opera�on or
maintenance.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook) Adobe, McAfee An�-virus and other relevant so�ware.
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, depth perception and
ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. While performing the duties of this job, the
Updated: March 2024
employee is occasionally exposed to risk of electrical shock and vibration. The job requires
sitting for extended periods of time and the work may expose the employee to unpleasant
social situations and significant work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Nicole Davies, Finance Director (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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