HomeMy WebLinkAboutVictim Services CoordinatorUpdated: March 2024
CITY OF IOWA CITY – JOB DESCRIPTION
Posi�on Title: Vic�m Services Coordinator
Department: Police
Division: Field Opera�ons
Supervisor: Police Lieutenant
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 11
Job Number: 1116
Job Summary
Works as part of the Police Department Field Opera�ons Division to provide support and serve
as a liaison between law enforcement, various support service providers and vic�ms/survivors
of crime.
Essen�al Job Du�es and Responsibili�es
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Builds connec�ons and partnerships with local community programs that provide
services to vic�ms of crimes.
• Works as a liaison between crime vic�ms, the Iowa City Police Department, community
en��es and leaders, and other helping professionals to coordinate services and vic�m
care.
• Conducts regular and reasonable follow-up with vic�ms and their supporters.
• Engages in crisis interven�on and sensi�ve listening of vic�ms and their supporters.
• Provides vic�ms and their families with informa�on on the criminal jus�ce system.
• Coordinates resources from local, regional, and na�onal vic�m services organiza�ons,
including the Iowa Crime Vic�m Compensa�on Program.
• Atends home visits with officers and detec�ves to assist vic�ms as needed.
• Supports inves�ga�ve and prosecutorial efforts by maintaining communica�on with
vic�ms of crime and serving as a liaison to vic�ms and survivors of crime during an
inves�ga�on and/or prosecu�on.
• Provides meaningful par�cipa�on in community coordinated groups and efforts to
respond to vic�ms of crime.
• Provides informa�on to the Iowa City Police Department and the public safety
community on local community programs that provide services to vic�ms of crime and
the impact of crime on vic�ms and their supporters.
• Educates community members, including immigrants, refugees, deaf individuals and
other underserved popula�ons on vic�ms’ rights through community partnerships, using
interpreta�on services when needed.
• Writes narra�ve reports documen�ng services and communica�on for police records.
• Compiles and maintains data, facilita�ng designated research efforts.
Updated: March 2024
• Promotes the mission of the Police Department.
• Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community.
• Performs other du�es as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on; or four years of related
experience and/or equivalent combina�on of educa�on and experience. Degree in
sociology or related. Experience in providing vic�m support services.
• Valid State of Iowa driver's license with sa�sfactory driving record. Must be 18 years of
age. Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educa�onal ins�tu�on and one year of related
experience; or five years of related experience and/or equivalent combina�on of
educa�on and experience. Experience in working with mul�cultural popula�ons.
Bilingual ability.
Knowledge, Skills, and Abili�es
• Ability to add, subtract, mul�ply, and divide in all units of measure, using whole
numbers, common frac�ons, and decimals.
• Ability to apply common sense understanding to carry out instruc�ons furnished in
writen, oral, or diagram form.
• Ability to compute rate, ra�o, and percent and to draw and interpret bar graphs.
• Ability to deal with problems involving several concrete variables in standardized
situa�ons.
• Ability to establish effec�ve working rela�onships between departmental staff, the
public, and community partners.
• Ability to iden�fy program priori�es, develop realis�c work plans, and work on mul�ple
tasks.
• Ability to provide an enthusias�c and progressive approach to enhancing law
enforcement services to all vic�ms of crime.
• Ability to read and comprehend simple instruc�ons, short correspondence, and memos.
• Ability to reliably and predictably carry out du�es.
• Ability to u�lize a trauma-informed and vic�m-centered approach, and work to bolster
rela�onships with community partners while developing promising prac�ces internally
by working closely with administrators, detec�ves, and patrol officers.
• Ability to work effec�vely and connect with diverse communi�es.
• Ability to work in a team environment as well as independently.
• Ability to write simple correspondence and reports.
• Knowledge of community and University resources available to vic�m for shelter,
treatment, educa�on, legal assistance, and financial aid.
• Knowledge of the criminal jus�ce system process and vic�ms’ rights.
Updated: March 2024
• Skill in demonstra�ng equity and inclusion in work.
• Skill in listening, writen and verbal communica�ons, problem solving and �me
management.
• Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word,
Excel, Outlook).
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure. The employee may be required to travel to or accompany other police
staff to meetings or gatherings, or into the city in response to community needs and may be
occasionally exposed to wet and/or humid conditions and outside weather conditions.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Dus�n Liston, Police Chief (4/2024)
Updated: March 2024
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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