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Home My WebLink AboutAnimal Center Assistant IIUpdated: March 2024 CITY OF IOWA CITY – JOB DESCRIPTION Posi�on Title: Animal Center Assistant II Department: Police Division: Animal Services Supervisor: Animal Services Coordinator FLSA: Non-Exempt Civil Service: Yes Pay Grade: 4 Job Number: 0420 Job Summary Under general direc�on, serves as a front office public rela�ons recep�onist, cashier, dispatcher, and adop�on coordinator. Educates the public on animal related issues. Impounds animals and assists with animal care, euthanasia and cleaning of the en�re facility. Essen�al Job Du�es and Responsibili�es The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Provides customer service and acts as first point of contact for the animal shelter for walk-in visitors. • Takes and routes messages, dispatches non-emergency calls, answers ques�ons for the public by providing factual informa�on, handles inquiries and complaints from walk-in visitors. • Performs clerical and cashier du�es, processes payments (currency, check, and credit cards) for services. • Runs daily finance reports, researches and remedies discrepancies. • Coordinates all aspects of the adop�on process including adop�on counseling with the public for animal matching. • Responds to ques�ons and educates the public regarding animal services programs and outreach opportuni�es. • Gives referrals to community resources. • Educates the public regarding City and State codes and ordinances that pertain to animal keeping, care, welfare and public safety. • Orders and maintains inventories of opera�onal supplies. • Assists with prepara�on of work schedules for division personnel. • Educates and trains hourly employees, volunteers, student and community service workers in general shelter opera�ons. • Performs computer input and data entry for services provided and animal records, impounded animals, issues licenses and completes adop�on and reclaim paperwork for impounded animals. • Impounds animals brought to the facility by ci�zens and atempts to locate owners of lost and/or injured animals. Updated: March 2024 • Assists with animal care and cleaning of facility. • Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. • Performs other du�es as assigned. Minimum Education, Experience, Certification/Licensure, Other • High school educa�on or G.E.D. and four to six months of related experience or training; or equivalent combina�on of educa�on and experience. Experience in animal care, customer service, or office clerical. • Euthanasia Technician cer�fica�on required within one year of hire. Valid State of Iowa driver's license with sa�sfactory driving record. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • High school educa�on or G.E.D. and seven to twelve months of related experience or training; or equivalent combina�on of educa�on and experience. Degree in Veterinary Technician. Knowledge, Skills, and Abili�es • Ability to add, subtract, mul�ply, and divide in all units of measure, using whole numbers, common frac�ons, and decimals. • Ability to administer medica�ons and perform euthanasia. • Ability to apply common sense understanding to carry out instruc�ons furnished in writen, oral, or diagram form. • Ability to be public service oriented and believe in the mission of the division. • Ability to compute rate, ra�o, and percent and to draw and interpret bar graphs. • Ability to deal with problems involving several concrete variables in standardized situa�ons. • Ability to effec�vely present informa�on in one-on-one and small group situa�ons to customers, clients, and other employees of the organiza�on. • Ability to establish effec�ve working rela�onships between department staff, the public, and community partners. • Ability to iden�fy priori�es, develop realis�c work plans, and work on mul�ple tasks. • Ability to maintain inter- and intra-department confiden�ality. • Ability to mul�task and work directly with the public in a very emo�onal, some�mes highly charged environment. • Ability to prepare writen materials, including records, reports, and educa�onal materials. • Ability to read and comprehend simple instruc�ons, short correspondence, and memos. • Ability to reliably and predictably carry out du�es. • Ability to work around animals and able to handle frac�ous animals at �mes. • Ability to work in a team environment and independently. • Ability to work in a very busy, hec�c, high stress environment. Updated: March 2024 • Ability to work with a diverse popula�on. • Ability to write simple correspondence. • Knowledge of animal care and animal behavior. • Knowledge of community resources. • Skill in listening, writen and verbal communica�on, problem solving, and �me management. • Skill in using computers and applicable so�ware applica�ons (Microso� Office – Word, Excel, Outlook). Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee regularly lifts and/or moves 10 pounds, occasionally will lift and/or move 50 pounds, and will occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Hand dexterity, balance and strength are essential in performing treatments on animals and during animal handling. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, vibration, confined space, and traffic hazards. The employee is regularly exposed to outside weather condition, dampness, direct sunlight, dust, pollen, insect stings, and animals. While performing the duties of this job, the employee is required to work closely with both domestic and wild animals and will be exposed to related hazards. The employee is regularly exposed to communicable and Zoonotic diseases. The noise level in the work environment is usually loud. Involves moderate exposure to dangerous situations. Involves moderate exposure to stress due to the work environment and/or crisis situations. Updated: March 2024 Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Dus�n Liston, Police Chief (4/2024) I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________